New options to streamline government bill payments have come online today which make it more convenient for businesses and the community to make payments online rather than over the phone or in person, Chief Minister, Katy Gallagher announced today.
“We live in a society that is increasingly moving towards online interaction and these changes are designed to move in this same decision in regard to the way Canberrans make bill payments to the ACT Government,” the Chief Minister said.
“The new process will allow people to receive payment information, bills and reminder notifications electronically, the ACT Government will be providing the option to ‘opt-in’ to electronic notification of Government bills over the next 12 months.”
An online portal and digital mailbox facility will also be introduced to enable individuals to view their bill payment transaction history through a single, secure access point.
“It is important to note that all existing bill payment channels, such as face-to-face options, will remain available for members of the community that prefer to pay their bills in this way,” the Chief Minister said.
“Despite some people still choosing to pay bills in the more traditional ways, like in person, the clear advice to government is that more and more people are looking to pay bills online when and where it is convenient for them to do so.”
The new policy also increases the credit card limit for payments from $5,000 to $10,000, except for revenue taxation lines where other options for electronic payment are available.
Canberra Connect currently provides a secure online gateway for the majority of ACT Government payment services, with a range of online self-service options such as BPAY, credit card and specialised electronic funds transfer methods. This gateway was recently upgraded to be optimised for mobile and smart phone use.
The ACT Government is investing almost $85 million over four years in digital technology, including measures to reduce red tape, improve service delivery and strengthen and citizen engagement.