I just had an interesting telephone conversation with an ACTEWAGL representative regarding their â€˜cancellationâ€™ fees in relation to the services that they provide.
The essence of the conversation went along these lines:
ACTEW: You owe us $200 for cancelling your 56k dialup internet account
Maelinar: I got told that there would be no fee by (NAME), and I have previously been quoted a different figure so I donâ€™t think that is correct
ACTEW: OK, Iâ€™ll check with (NAME)
ACTEW: (NAME) doesnâ€™t work here, are you sure that was his name
Maelinar: (after looking at notes) Yes
ACTEW: I have called Transact and they say you still have an account with them, for long distance calls
Maelinar: Yes I do
ACTEW: So you have only changed your contract, that means that you no longer qualify for the 10% discount and will be downgraded to the 5% discount, and there will be no fee for disconnecting the internet service
The funny thing is, I had previously been quoted $150 to disconnect out of contract, but I then called my wife who had been called by ACTEW before me, she was told it was a blanket $50 per service.
So weâ€™ve gone through $0 to $50 to $150 to $200 disconnection fees in under 20mins..
I have checked the website and couldnâ€™t find anything regarding disconnect fees there, any Rioters out there had experiences with the â€˜floatingâ€™ billing system ?