I am new to this site, so not sure how best to attack this but some friends told me to use this forum to see if others are experiencing similar issues?
Quite a few months back we had ActewAGL in our street & backyard changing over the poles, we had a wooden one & now there is a fibreglass one in its place. They were there all day and my power got disrupted. As they were leaving I noted to the workmen that there were still cables hanging off the pole and asked when they were returning to fix it. They pretty much told me that that was Telstra’s and TransACT’s issue and promptly left. I enquired at this point about any potential safety issues and was told to take it up with customer service(I got the feeling that they did not even care). I did just that and was told by the lady on the phone that it was no longer ActewAGL’s issue and to speak with the telephone company, again I don’t think she was at all concerned by this potential safety issue.
A few weeks passed and I had a visit from more workers and they worked on one lot of the cables. Again as they were leaving, I enquired why they hadn’t finished the work and was told that it was a Telstra’s issue, and that they were from TransACT.
After a few weeks, nothing happened, so I started making phone calls as to when this issue would be fixed. First to ActewAGL, they told me to call Telstra as there was nothing they could do about it. So I called Telstra, and got an offshore call centre with “We would look into that and as my telephone line was still working that it was not an issue”. I tried to explain that it was a safety issue, which I believe that it is, as my kids (a 3yo, 5yo & 10yo) all regularly play in the backyard. I have had to stop them from playing outside by themselves, as I am scared that these cables will fall down and hurt or electrocute my kids. There is a big white box thing that is hanging way out from the pole that when it finally breaks off and swings down could hit one of my kids on the head. I have stopped letting my kids friends come around to play as I don’t want a families child to be put in danger & I have also had to start using my dryer on a regular basis as the cable that runs from the pole to my house is hanging very low over my clothes line, and if that falls down and rips off, and I am hanging out my washing, I am scared of being electrocuted!
This now means that my electricity bill has gone through the roof over the past few months. This is probably why ActewAGL don’t want to do anything about it!
The person on the phone did not at all seem concerned by any of this & told me there is nothing to worry about and it would be looked into – NOTHING TO WORRY ABOUT!! My kids lives are in danger and there is nothing to worry about! I then see an ad come on TV that Telstra care about their customers. This is b******t all they care about is filling their pockets with more money and they don’t care about their customers or their families lives.
Then about a week back I looked down the street and noticed there are more poles that look like this & speaking with friends they have mentioned they have seen this as well & when enquiring they are getting exactly the same response.
Why do Telstra not care? What exactly is the money from our telephone bills going to if they can’t even provide an adequate service to us? I know the CEO’s back pockets are just like the politicians!!!!