Advice on roof restoration companies

By 29 September, 2008 41

I need to get our roof restored and i am already confused with conflicting advice on who to go with.  We have had three quotes and they all differ dramatically.  We have received quotes from React Roofing, Focus Roofing and Look Up.  Has anyone used any of these companies and if so, was it a good or bad experience, did they do a proper job etc?  Or can anyone suggest another company we should look at?

There are all these horror stories of warranties not holding up and jobs not being done correctly, so was hoping some Rioters could help me out.

Any additional advice would be appreciated as my husband and i are not sure what we should do at the moment.

Please login to post your comments
41 Responses to Advice on roof restoration companies
#1
Kramer9:37 am, 29 Sep 08

I did the same, but just ended up doing it myself. First replace any dodgy or cracked tiles, then rebed your tiles with sand cement mix, and finally repoint everything with a premix (like Tilepoint available from all hardware stores).

BTW – don’t do it in the middle of summer, unless you like melted shoes and burnt feet (also the mix dries too quick when its that hot)!

#2
The Axe Man10:09 am, 29 Sep 08

We went through this a couple of years ago. I found that React Roofing were pushy salesmen and charged over double to what some companies did. They also pushed painting my roof as well as it offers extra protection when in fact it’s just for looks.
I told the guy that came to look at my roof that I just wanted a quote but he stayed around for ages trying to get me to sign now. Took them about a week to give me a quote as well

We ended up going with a company I found in the yellow pages that operate out of Homeworld or Tuggeranong Square.
They were over half the price cheaper and easy to deal with

#3
toriness10:22 am, 29 Sep 08

Do NOT be fooled (as we very nearly was when we got some quotes done for roofing work last year) by these roofing companies telling you that your tiles need repainting ‘or else when it rains you run the risk of your roof collapsing under the weight of water-sodden tiles’ – it is a SCAM. Repainting tiles is an aesthetic/cosmetic improvement ONLY. Don’t take my word for it, several government consumer protection websites warn against it. For example…

http://www.docep.wa.gov.au/consumerprotection/PDF/Publications/roof_coating_do_you_need.pdf

Chances are the only repairs your roof will need to remain sound and waterproof is replacement of broken/cracked tiles, repointing/rebedding the tiles on the ridges, and/or repair or replacement of the flashing (the lead sheeting forming a waterproof seal between tiles and a brick wall they come up against).

We went with Kane from All Top Roofing (picked him out of the Chronicle – compared with ‘advice’ and quotes from React and Focus) – he was absolutely awesome to deal with, did great work, great price, great clean up.

#4
RandomPoster10:34 am, 29 Sep 08

We had a couple of quotes from roof restoration companies. We also had a couple of quotes for replacing the tiles. We actually ended up replacing the tiles, it was cheaper than the quotes we got for fixing our existing tiles.

The company we used was Premier Roofing (6293 2227), I would use them again, we only had a couple of small issues that where attended to quickly.

#5
peterh11:10 am, 29 Sep 08

we had our tiles re-sprayed, and it was a very good price, and a good job. The pity of it was that the sales guy was new, and we managed to get the job at cost. (he didn’t realise until he had countersigned the quotation, validating it)

We accepted, and he was only there for a couple more weeks…

#6
tylersmayhem11:32 am, 29 Sep 08

…we managed to get the job at cost. (he didn’t realise until he had countersigned the quotation, validating it)

We accepted, and he was only there for a couple more weeks…

I bet he learned a valuable life lesson though! Sweet deal you got peterh ;)

#7
peterh12:08 pm, 29 Sep 08

this is what happens when you are a new sales person who is confronted by a) a sales person and b) an accounts person. I am certain that my wife managed to twist the figures around, somehow. (but then, i am a sales person and I know nothing about figures)

I just appealed to the fact we had no money, she showed we had no money, and he couldn’t use a calculator fast enough….

#8
Woody Mann-Caruso12:29 pm, 29 Sep 08

So what does it cost to service / spray a roof these days? Do you need special paint, or could I just get up there with a compressor and do it myself?

#9
regularbrowse12:39 pm, 29 Sep 08

Avoid React Roofing.
And anyone who claims ‘you need to paint your roof tiles’.

I think Kerces has written an article on this before.

#10
jmac1:26 pm, 29 Sep 08

Thanks for all these comments guys, i’m getting a trend regarding React! We had Focus quote and they were very pushy…he wanted a sale on the spot and pushed continuously…was a very awkward situation especially considering they were by far the most expensive!

#11
Jazz1:32 pm, 29 Sep 08

I just had mine done by Tony Baker of Baker Roofing. I thought he did an outstanding job, replaced broken tiles, re-pointed & cleaned out my gutters as well. Turned up when he said he would, didn’t try to oversell and cost me less than 20% of the quotes by some other companies mentioned here (albeit i didnt go to the expense of repainting as well)

I also agree with regularbrowse, there’s probably no need to paint roof tiles. just replace the cracked ones and re-point from time to time.

#12
futto4:05 pm, 29 Sep 08

I got my done with React. Only got the pointing and cracked tiles replaced though. They were not pushy and did a nice job. The mentioned the painting but said it was just for looks.

#13
PsydFX4:53 pm, 29 Sep 08

I had a quote from from Focus and found them overpriced, very pushy, and very willing to bag out local companies who are “inferior”.

The cost to get my roof done (with the “discount” for having a sign outside my house for 6 months) was about a third of the price that it would have cost me to rip the tiles off and resheet in colorbond.

I would be very interested in hearing from people who have painted their roofs themselves – I have heard that a good pressure clean followed by painting the roof in a concrete sealer yeilds much better results than the flexible plastic stuff they use.

#14
Felix the Cat9:39 pm, 29 Sep 08

I have had roller shutters installed by Focus. They had a display thing down at Belco Mall one day and I thought that looks like a good idea and arranged for a guy to come and quote. There were about 6 or so windows (including two large glass sliding doors) that I wanted done and he guy came out with a quote of about $10K! I nearly dies of heart failure, didn’t expect a figure anywhere near that amount and told the guy so. He quickly got his calculator out and made a show of punching some numbers and muttering some stuff under his breath and came back with a figure that was about half the original quote. A lot better but still way over the top. He then said if I was willing to have a Focus sign out the front for six months then he could do a “deal” for about 605 of the second price. I finally agreed and organised a time and date to have it done. Job was done quickly and to a high standard of workmanship. No sign was ever put out the front though (not that I wanted one in the first place)!

Anyway if you decide to go with Focus, don’t accept their first quote, show them other quotes you have and get them to price match or better still undercut.

#15
bd8410:36 pm, 29 Sep 08

I still fail to see the point in the fad of painting your roof, judging by the roofs i’ve seen done they outlay $5-$10k and it wears off within 2 years and it has to be redone. If you really need it repaired you’re probably better off getting it retiled properly.

#16
PsydFX10:04 am, 30 Sep 08

bd84 said :

I still fail to see the point in the fad of painting your roof, judging by the roofs i’ve seen done they outlay $5-$10k and it wears off within 2 years and it has to be redone. If you really need it repaired you’re probably better off getting it retiled properly.

I can understand the point, as long as roof painting is for aesthetic reasons and not because some salesman tells you your roof needs it.

My current house for example has the standard ugly red roof tiles, which will not go with the light color render that we are planning on – I am aware that I could replace them with new appropriately colored tiles, or colorbond for that matter, but it’s a large outlay of money which is not going to make a huge difference to the sale price.
Painting a roof is far more economical in my situation, and paint appropriate for use on roof tiles usually comes with a 10 year warranty anyway.

#17
Mickle10:07 am, 30 Sep 08

React did our roof (repointed and resprayed and fixed up the eaves) last July. They couldn’t do a thing right. First of all they washed our roof and managed to flood the ceiling cavity while they were at it, causing a few leaks, stained ceiling and some very unattractive muddy patches in our living room.

The pointing and the painting are beautiful, and we can’t fault it. The amount of mortar left on the brickwork of our house though was sloppy and we really should have complained about that, but by the end we were so over them and their lying and incompetence we just wanted them off our property.

They were seriously dodgy. They tried getting payment from my partner over the phone the *moment* the painting was done. Luckily I was home and could report that they still hadn’t finished the job (they had to fix a sagging eave). The next day they called him again to say they had fixed it and he paid. They lied about it. It took us another 5 months to get that eave fixed, and in the end the job was so dodgy we got someone else to come and fix it again.

Would avoid React if you can. Talk about a bunch of crooks, and bullies at that.

#18
tylersmayhem11:05 am, 30 Sep 08

I’m suprised you didn’t “take them to the cleaners” regarding the leaking in your roof and ceiling damage. There is no way I’d stand for that. I’m sure they are insured as an operator, and their insurance company would be picking up the tab if I was you. Probably way too late now though unfortunately.

#19
misspris11:34 am, 30 Sep 08

My friend had no end of trouble after hiring one of these companies (who had the “Watch This Roof” slogan?). Not sure if they’re still in business but if they are I’d definitely avoid them like the plague. Apparently her ceiling leaked once they’d finished and they wouldn’t return her phone calls and come back to repair the mess they’d made. She definitely didn’t endear herself to them when she’d see them trying to attract customers in various shopping centres and shout out, “don’t do it, they’ll ruin your roof”. :-)

#20
tylersmayhem11:47 am, 30 Sep 08

I think Watch This Roof was the actual company name. I think the fact they’ve probably jumped town back’s up other poster’s questions of how good is a 10 year guarantee if the company “vanishes”. I came across these past RA articles:

http://the-riotact.com/?p=2354

http://the-riotact.com/?p=3866

#21
PsydFX2:17 pm, 30 Sep 08

tylersmayhem said :

I think Watch This Roof was the actual company name. I think the fact they’ve probably jumped town back’s up other poster’s questions of how good is a 10 year guarantee if the company “vanishes”. I came across these past RA articles:

I recall seeing an expose on Watch This Roof on A Current Affair, they got slammed for things like purposely breaking roof tiles when doing quotes / inspections and refilling good Brand name paint tins with cheap inferior paint. They shut up shop in Canberra shortly thereafter

The warranty most places offer is mainly based on the paint not peeling / flaking from the roof, however this warranty is directly linked to the warranty that the paint manafacturer offers, with that said if a company closed down, and you have a record of the paint used ( a receipt maybe?), it “may” be possible to have the manufacturer honour the warranty. Obviosuly not in the case of Watch This Roof though.

#22
Mickle3:17 pm, 30 Sep 08

tylersmayhem said :

I’m suprised you didn’t “take them to the cleaners” regarding the leaking in your roof and ceiling damage. There is no way I’d stand for that. I’m sure they are insured as an operator, and their insurance company would be picking up the tab if I was you. Probably way too late now though unfortunately.

We got a discount on the quoted price and an offer to repaint our ceilings, but to be honest with you we were so sick of them by the end of it I didn’t want them anywhere near me.

Some things just aren’t worth the hassle of chasing up and it’s less stressful to admit defeat. I get my own satisfaction by NOT recommending them to anyone who asks about our roof.

#23
tylersmayhem3:25 pm, 30 Sep 08

Fair nuff Mickle!

#24
peterh3:27 pm, 30 Sep 08

PsydFX said :

tylersmayhem said :

I think Watch This Roof was the actual company name. I think the fact they’ve probably jumped town back’s up other poster’s questions of how good is a 10 year guarantee if the company “vanishes”. I came across these past RA articles:

I recall seeing an expose on Watch This Roof on A Current Affair, they got slammed for things like purposely breaking roof tiles when doing quotes / inspections and refilling good Brand name paint tins with cheap inferior paint. They shut up shop in Canberra shortly thereafter

The warranty most places offer is mainly based on the paint not peeling / flaking from the roof, however this warranty is directly linked to the warranty that the paint manafacturer offers, with that said if a company closed down, and you have a record of the paint used ( a receipt maybe?), it “may” be possible to have the manufacturer honour the warranty. Obviosuly not in the case of Watch This Roof though.

hwahahahaha!!

my roof was done over 5 years ago now, no problems, double coated, with maintenance spray of additional sealant and colour, then another batch of sealant over the top.

I told you, the sales guy left us a broken man. we “watched our roof” get done, really great job. I don’t think the tradesmen knew what the sales guy had charged us, I don’t think the job would have been half as good….

and considering it survived the fires with no damage whatsoever – inverted soaker hose works really well as a water curtain, we should get at least the remaining time we spend in the house worth of roof protection.

#25
PsydFX4:10 pm, 30 Sep 08

Thats hilarious – A roof restoration companies best success story is born from a sales guy massively underquoting a job.

#26
beth stevenson3:37 pm, 11 Mar 09

Here is my real name not some password! I had react complete my guttering and now my roof and i cannot believe all the above rubbish!! not only do you people hide behind your “password” i bet that most of this is exaggerated. I have had good experiances on both jobs and recommend them to every one. I saw this rubbish after a google search for there office number to thank them for such a good job and clean up.

#27
ant4:01 pm, 11 Mar 09

Yep, everyone’s wrong and one person is right. Uh huh.

#28
Jim Jones4:21 pm, 11 Mar 09

Double entendre that is.

BOOM BOOM!

#29
el4:23 pm, 11 Mar 09

Yehuh. Astroturfing like that is _really_ convincing, eh?

#30
Whatsup4:37 pm, 11 Mar 09

beth stevenson said :

Here is my real name not some password! …not only do you people hide behind your “password” i bet that most of this is exaggerated.

Dear Beth,
I will give you a hint… my password isn’t Whatsup. The correct terminology is Log In or Username. Welcome to the Riot Act, you seem to be new to forums, this is a better one to hang out in.

Advertisement
GET PREMIUM MEMBERSHIP

Halloween in Australia?

View Results

Loading ... Loading ...

IMAGES OF CANBERRA

Advertisement
Sponsors
RiotACT Proudly Supports
Copyright © 2014 Riot ACT Holdings Pty Ltd. All rights reserved.