There’s been a lot of grief about Brindabella Airlines among regional NSW users. For the last 3 weeks, we have had abrupt cancellations, and inappropriate rescheduling.
By inappropriate rescheduling, I mean, receiving an SMS on Saturday afternoon about a flight change from Monday morning to Monday evening. With customer service phones only working from Monday to Friday.
Cancellations are actually preferable, since the customer at least gets a refund (without cancellation fees. Thanks.).
There has been some general coverage in abc.net.au. During the last 3 weeks, I have found most of the venting has been on the NSW regional papers though. e.g.