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Call to Tesltra to Invest in Gungahlin.

By ACT_Broadband - 14 October 2009 28

This is part of a greater post made at actbroadband.net and is an update on the post I made here on the 29th September.

I call on Chris Taylor, General Manager of Telstra Country Wide in the ACT to invest in Gungahlin for the benefit of its residents. An upgrade to telecommunications services are required desperately. Residents of Gungahlin are not willing to wait up to eight years for the NBN to fix the issue.

I want to let Gungahlin residents and Internode representatives know that I will continue to raise support tickets around the poor Internet performance in Gungahlin. Even though Internode have taken measures to remind me that updates will be provided each month it does not mean I will wait quietly.

I also want to highlight that Internode is still referring to the congestion issue as a “Fault.” I assume that the Wholesale Provider (Telstra Country Wide) has used the term “fault” as part of its current report everything – do nothing strategy with ISPs.

This goes against the General Manager of Telstra Country Wide, ACT – Chris Taylor who has publicly announced that “This is not a fault.” I have included the full quote below.

“The [congestion]issue will be around cost. This is not a fault. It is actually a case of, there are more users than the infrastructure or transmission will allow.”

Chris Taylor – ABC Radio 666 interview 30th September 2009.

There it is, from the horses mouth no less. Gungahlin is not worth spending the money on to provide adequate service.

As the ADSL infrastructure (75 CMUXs) were installed less than 5 years ago, and in many cases only within the last 2 years, it would appear that Gungahlin has NEVER been an area Telstra Country Wide has deemed worthy of investment.

Might I remind you Chris Taylor, Telstra own and manage the infrastructure causing the congestion issue. Your assertion that the public Internet is to blame is just not correct in this case. To quote your own words:

“That’s a standard thing with the public Internet.”

Chris Taylor – ABC Radio 666 interview 30th September 2009.

The reality is different to your statement in my particular case. If the congestion I experience is due to the public Internet everyone would be affected equally.

People in Hackett using the same ISP are routed to the same Point of Presence (POP) as I am. Therefore access the public Internet from the same point as I do.

Why are they not affected?

They are not, the question was rhetorical. The issue is occurring between the residence and the Point Of Presence. The only difference between Hackett and Palmerston when accessing the Internet is the Telstra managed “last mile” infrastructure.

I can prove the congestion occurs between my house and the Internode Point of Presence in the ACT. This is prior to being “on the Internet.” The congestion occurs on the infrastructure Telstra Country Wide owns and resells for a fee. A fee that is passed on to me as a consumer.

I can demonstrate over three months where this has occurred. I have published reports at http://www.actbroadband.net/the-reports/ that show the congestion exists before traffic arrives at Internode infrastructure which is prior to hitting the public Internet.

Users like myself pay for the privilege to use this infrastructure. Regardless of wholesale or direct sales the issue is still Telstra’s responsibility to address.

I urge Telstra to find the money. Telstra must have had a number of opportunities to request budget to address this issue in the last 9 months. Please do not let another opportunity go by without addressing our concerns.

What’s Your opinion?


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28 Responses to
Call to Tesltra to Invest in Gungahlin.
1
sexynotsmart 8:21 pm
14 Oct 09
#

Why single out Telstra? They have fulfilled the Universal Service Obligation. Other market participants could deliver for Gungahlin.

Internode could build their own network. They have done exactly that in other parts of the country.

I think you should also address your challenge to:

Liz Cornelissen, Internode
Paul O’Sullivan, Optus/Singtel
David Tudehope, Macquarie Telecom
Peggy Miller, PacStar
John MacKay, Transact
Paul Broad, AAPT
Russell Hewitt, Vodafone

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2
bd84 9:05 pm
14 Oct 09
#

There’s not much that Internode can do about it, Telstra are renowned for sitting on their asses all day and will do absolutely nothing to help other ISPs. It took a letter in the CT to get the broadband coverage for my exchange to be expanded with the addition of simple piece of equipment that would have cost Telstra very little after annoying them for months. It took them less than two weeks to magically fix the issue.

However, Gungahlin is a different story. They have known about their stuff up in their infrastructure since they installed it and obviously don’t want to admit it or do much to fix it. From memory the campaign to get them to fix it has been going for many years, with only minimal success.

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3
georgesgenitals 10:44 pm
14 Oct 09
#

My network isn’t fast enough ans therefore it’s up to a private company to fix that up for me.

Um, ok…

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4
dvaey 10:52 pm
14 Oct 09
#

From OP: I want to let Gungahlin residents and Internode representatives know that I will continue to raise support tickets around the poor Internet performance in Gungahlin. Even though Internode have taken measures to remind me that updates will be provided each month it does not mean I will wait quietly.

So, in other words, youve contacted them, theyve said they will contact you back when things are fixed, but you still bug their support people? What do you think Internode techs will be able to do? Other than not be able to help other customers as efficiently, because theyre busy dealing with all your support tickets.

I think everyone in the IT industry in the region knows of the issues with Gungahlin internet, and while I applaud your making the issue known in the media, its a bit harsh to say be blaming or criticizing one or two individuals for a multi-billion dollar companies actions. If you were around 10-15 years ago when ADSL first came on the scene, youd know that there have always been issues with the technology.

We live in an established area of Kambah, near shops and a school but are unable to get ADSL due to the distance to the exchange. Telstra said if we pushed theyd give it to us, but they wouldnt guarantee the line quality. It looks like maybe this wasnt explained to Gungahlin residents, or else maybe theyre simply crying poor about things the rest of the city has been dealing with since before your suburb was even developed.

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5
pmm 1:43 am
15 Oct 09
#

While I applaud you for standing up for this, I wonder how worthwhile the argument/ your effort is given the future rollout of the NBN?

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6
Gungahlin Al 6:22 am
15 Oct 09
#

bd84 said :

Gungahlin is a different story. They have known about their stuff up in their infrastructure since they installed it and obviously don’t want to admit it or do much to fix it. From memory the campaign to get them to fix it has been going for many years, with only minimal success.

Reality is simple: if they fix it up, then they have to share it with the other operators, so they won’t. They’d rather inconvenience everyone – even their own clients – than share (even though said sharing would bring in more network use fees for them).

“The [congestion]issue will be around cost. This is not a fault. It is actually a case of, there are more users than the infrastructure or transmission will allow.”

Ha! Reminds me of a Department head we had back in Qld who when questioned about whether there had been a delay on a major contract said “there has not so much been a delay, as a realignment of the contractor’s delivery schedule.”

More users than the infrastructure will allow is a fault – not with the actual items installed, but with the brain of the idiot who didn’t know to put more of them in. And with the idiot who refuses to fix it.

Sooner they carve Telstra up the better, then they can re-nationalise the network infrastructure bit, which clearly should not have been sold in the first place. Stupid Howard. Stick that up your “legacy wars”.

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7
JC 7:12 am
15 Oct 09
#

sexynotsmart said :

Why single out Telstra? They have fulfilled the Universal Service Obligation. Other market participants could deliver for Gungahlin.

Internode could build their own network. They have done exactly that in other parts of the country.

I think you should also address your challenge to:

Liz Cornelissen, Internode
Paul O’Sullivan, Optus/Singtel
David Tudehope, Macquarie Telecom
Peggy Miller, PacStar
John MacKay, Transact
Paul Broad, AAPT
Russell Hewitt, Vodafone

That’s not entirely right. Other ISP’s will put their ADSL gear inside a central Telstra exchange then connect back to their own network. But the problem with Gungahlin and other newish suburbs is Telstra do not wire the customers phones back to a central exchange as they did in older suburbs, instead they wire to a small exchange/multiplexer in the street called a RIM.

This kind of line cannot be used to provide ADSL as the ADSL signals cannot pass through the RIM. So to get ADSL to RIM customers you need to take the ADSL gear to the street.

Now imagine if every ISP decided to put their gear in the street. How many street cabinets do you think there will be? Multiply this by the number or RIMS and we are talking a serious amount of cabinets and serious cost.

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8
steveu 7:48 am
15 Oct 09
#

Personally I would suggest that you collaborate with people in other areas of Canberra who have similar problems, and combine your efforts to address the internet issues in the ACT as a whole – rather than focusing on one area. You have set up a great website there, with great metrics, perhaps call for people in other regions of Canberra to provide information of issues as well, and take a whole-of-canberra approach. An area covering 350K voters as opposed to 35K may have more influence? You would also get more help with your work as well.
Cheers
Steve

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9
DarkLadyWolfMother 8:43 am
15 Oct 09
#

I’m glad to see that you’re raising the profile of this issue, and making sure it’s not lost. I’m not so sure that harassing Internode is going to achieve anything. Telstra is the problem here and are the ones that need the constant attention/pressure put on them.

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10
grundy 9:26 am
15 Oct 09
#

I suspect the NBN will give Tesltra an excuse to ignore these requests.
They probably figure it will all be replaced soon, so why roll out new copper/exchanges now and waste the money?

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11
OzPhoenix 10:35 am
15 Oct 09
#

Ummm, am I missing the bit where the TIO has been contacted? Isn’t this the kind of thing they’re meant to deal with?

http://www.tio.com.au/

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12
ACT_Broadband 2:19 pm
15 Oct 09
#

OzPhoenix said :

Ummm, am I missing the bit where the TIO has been contacted? Isn’t this the kind of thing they’re meant to deal with?

http://www.tio.com.au/

I refer you to the TIO site, specifically http://www.tio.com.au/policies/Internet/Internet%20speed.htm where they state in the last paragraph.

“The TIO’s jurisdiction does not extend to directing a provider to upgrade infrastructure or make other commercial decisions that would increase the speed of an internet service. Rather, in such circumstances we would consider it fair and reasonable for the consumer to be restored to the position that existed before they applied for a service.”

If I was to be restored to the position that existed before I applied for a service then I would have no service at all. I am very well aware of what the TIO can do for me in this instance.

The issue here is that due to the deployment of RIM/CMUX technology there is no other hard wired alternative. The only other option is via a more expensive wireless solution.

@Steveu – I am one guy doing this in my spare time. I will try to make this a wider issue, people in North Lyneham and Dunlop have contacted me already. I welcome anyone affected to contact me with their issues… the more the better.

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13
crabb 4:08 pm
15 Oct 09
#

Apropos of perhaps this issue, or perhaps some temporary/recent problem, has anyone else in Gungahlin been experiencing woeful ADSL speeds (i.e slower than dial-up)since approx last Friday?

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14
OzPhoenix 4:17 pm
15 Oct 09
#

@ACT_Broadband: Ahhhh, that page makes for a very interesting read. It actually changes the way I look at this issue. I actually agree with the TIO’s recommendation of possible options on that page.

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15
Anna Key 8:56 pm
15 Oct 09
#

I call on Chris Taylor, General Manager of Telstra Country Wide in the ACT to invest in Gungahlin for the benefit of its residents. An upgrade to telecommunications services are required desperately. Residents of Gungahlin are not willing to wait up to eight years for the NBN to fix the issue.

I thought Telstra are required to act to benefit their shareholders, not a bunch of people who feel hard done by.

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