Recently I stupidly backed into a pole and got a scrape on the rear bumper bar – sufficient that I need to get it professionally repaired.
This morning I ventured into a local smash shop to get a quote. I wasn’t too fussed at being told she would book me in for an appointment tomorrow but baulked at being advised there would be a $55 charge for the quote – which would be refunded if I go ahead with the job.
I politely declined the appointment and rang another repairer who advised there would be no charge for the quote. So I’ll take it there.
I realise that repairers spend a lot of time giving quotes that do not result in work but I thought that was the “price” of doing business.
I would have thought a small private job would be cream on the top for these guys – obviously not. Suffice to say I will never return to this shop and will advise friends to avoid them.
I have to confess it is several years since I’ve dealt personally with a smash repairer so I may be out of touch. Just wondering if charging for quotes is becoming the norm these days?