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Deteriorating Telstra mobile coverage

By 10 December 2012 53

Over the last couple of months my mobile Internet coverage for both phone and iPad has really deteriorated especially in the evenings. I live in Queanbeyan and the coverage in my house is now restricted to a small area of one room and even that is patchy. Especially in the evenings. I work in Tuggeranong and am having the same problems there. My phone reception at work has also become patchy.

I’m wondering if anyone else is experiencing the same problems and if you have any suggestions for improving coverage. I don’t have a land line or wireless Internet at home, just the mobile devices.

I don’t see any point in approaching Telstra about it. The people I’ve spoken to in the past either don’t care or are powerless to do anything.

Cheers

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53 Responses to Deteriorating Telstra mobile coverage
#1
tommy9:09 am, 10 Dec 12

The Telstra 3G network is getting congested. One option (albeit spensive) is to see if your area has 4G coverage and if it does change your devices over to 4G.

Chews thru battery however.

#2
Gungahlin Al9:26 am, 10 Dec 12

Telstra 3G is woeful in areas of Downer and Dickson, and completely disappears during the Ainslie bit of the bus ride along Northbourne Ave. It’s also frequently incapable of handling anything more than a tweet in City Walk during weekday lunchtimes.

But hey, Tony Abbott and Malcom Turnbull reckon wireless is all we need for all our internet, so why bother with this NBN nonsense right? Right?

#3
Sammy9:55 am, 10 Dec 12

Congestion. And this is why the coalitions wireless internet plan makes no sense.

#4
Chop719:58 am, 10 Dec 12

Gungahlin Al said :

Telstra 3G is woeful in areas of Downer and Dickson, and completely disappears during the Ainslie bit of the bus ride along Northbourne Ave. It’s also frequently incapable of handling anything more than a tweet in City Walk during weekday lunchtimes.

But hey, Tony Abbott and Malcom Turnbull reckon wireless is all we need for all our internet, so why bother with this NBN nonsense right? Right?

The new Al, I love this sort of banter.
Improved wireless would be great and much cheaper (and with a quicker roll out) than the NBN or we could go back to the green policy of smoke signals. Right?

#5
chewy1410:04 am, 10 Dec 12

Yep, same for me.

You can pretty much pick the peak use periods at certain times of day because of the severe slow down in service.

At my house, around 5pm-9pm are nearly total no go times.

#6
Holden Caulfield10:09 am, 10 Dec 12

Gungahlin Al said :

…disappears during the Ainslie bit of the bus ride along Northbourne Ave…

I’m not surprised!

#7
460cixy10:22 am, 10 Dec 12

Holden Caulfield said :

Gungahlin Al said :

…disappears during the Ainslie bit of the bus ride along Northbourne Ave…

I’m not surprised!

It’s hopeless in Macgregor on the I pad and I phone but fine on a s***ty old Nokia

#8
glenenglish10:26 am, 10 Dec 12

Tommy is correct

Telstra has heavily oversold its data services, going too cheap and now it has too many subscribers.

4G will improve this, though right now 4G provisions are extremely limited . This will be improved in Q1 2013.

This happened to Optus and Vodafone years ago (maybe still does) and now telstra has decided it only has to be ‘better’ than the others, not ‘fantastic’.

#9
Comic_and_Gamer_Nerd11:08 am, 10 Dec 12

People who have no idea about this sort of thing are the only ones harping on about wireless.
The tech is just not ready yet.

#10
thebrownstreak6911:17 am, 10 Dec 12

My coverage for mobile phone is poor in my office civic, but the data service ranges from excellent to non-existent. Based on my recent issues with network at home, I’m not impressed with Telstra, but am now stuck with them for the foreseeable future.

#11
Grail11:49 am, 10 Dec 12

Comic_and_Gamer_Nerd said :

People who have no idea about this sort of thing are the only ones harping on about wireless.
The tech is just not ready yet.

When will wireless ever be ready for mainstream broadband? It has its uses for mobile users or sparse population where running cables to every house will be prohibitively expensive.

#12
Funky112:17 pm, 10 Dec 12

I’m about to come off contract with Vodafail and will be looking at all my options.

Can anyone recommend either of the other providers with regards to coverage? Sounds like Telstra aren’t that much better.

#13
MightyJoe12:29 pm, 10 Dec 12

In the past 9 months, I’ve done a full swing of telco providers.

From Telstra to Optus (2 months) and then to Vodafail…

Telstra – Good service (was in May 2012), but paid through the nose (my bills were $250plus for two mobile services)

Optus – through exetel, great value for $60 for two services, huge data allowance and great cap $, but non-existant service in Gungahlin, Barton and Fyshwick.

Vodafone – on a 12mth plan, good cap value, ok data allowance but patchy in service. I’ve got great screen shots on my Galaxy S3 showing d/l speeds of 50kpps and even the voda guys in Woden were impressed at the lack of speed, numerous call drop outs along most thoroughfares of Canberra too.
Paying approx $100 per month for 2 services.

Don’t let them fool you when they show you the speeds in any of the stores, as most (if not all) shopping centres have repeaters or whatever that boosts the signal in shopping centres.

Best bet, buy a pre-paid simcard from all three (may cost $50 all up with some credit) and test them out in your normal areas of use.

It will cost you in the short term, but better than being locked in a 24 month contract with a provider and having shite service.

Yes, i’ve done that much research into telcos… I use my phone heaps so it annoys me that all telco carriers can get away with dodgy services as in reality compared to other countries, we’re very very expensive for all things mobile.

Mighty Joe.

Funky1 said :

I’m about to come off contract with Vodafail and will be looking at all my options.

Can anyone recommend either of the other providers with regards to coverage? Sounds like Telstra aren’t that much better.

#14
Deref12:33 pm, 10 Dec 12

Chop71 said :

Improved wireless would be great and much cheaper (and with a quicker roll out) than the NBN…

You don’t know anything about physics, do you.

Re Telstra, the cynical amongst us may suggest that they’re letting the 3G network deteriorate to attract people to their “4G” product.

#15
dungfungus12:40 pm, 10 Dec 12

I had to get a new ADSL2 wireless modem (technicolorTG797nV3) and unfortunately I chose a Telstra supplied one. All the product information on the web for this model said it had VOIP capability but when I connected it to my voice box it wouldn’t deliver. After a lot of frustration with the VOIP service provider trying to get it to work I find out that Telstra have blocked the VOIP function because “we are not in the business of giving free phone calls”. After a lot of complaining (the modem I had to replace was supplied by Telstra and it was unblocked) Telsra agreed to unblock the modem for $100. You can guess what I told them.
Anyone know how to unblock this modem or should I just give Telstra the flick and go wireless with someone else?

#16
Gungahlin Al12:54 pm, 10 Dec 12

Chop71 said :

The new Al, I love this sort of banter.
Improved wireless would be great and much cheaper (and with a quicker roll out) than the NBN or we could go back to the green policy of smoke signals. Right?

Appreciate the sentiment Chop, but pretty sure I’ve said much the same things, in much the same way, throughout my years on RA. :)

#17
mezza761:13 pm, 10 Dec 12

What’s worse is that the competition isn’t much better. I was let out of my Optus contract due to a huge blackspot covering most of Canberra – including Kingston where I was living. I can’t still figure how this sort of thing isn’t picked up and hyped by the MSM. If half of Sydney was living in a mobile blackspot it would be news across the country. Here we’re just expected to live with it. Just like the 2nd rate terrestrial broadband we also have.

#18
gtlloyd1:14 pm, 10 Dec 12

Telstra 4G services are also saturated in Civic during office hours. So, 4G is not a miracle cure. I’ve gone through the issue in initial stages with Telstra phone support who have walked me through the process of ‘clearing cookies’ which is nonsensical to anybody with knowledge of network services.

Some people on Whirlpool are reporting similar things in other cities, but Canberra seems to have been hit harder than most.

#19
Comic_and_Gamer_Nerd1:16 pm, 10 Dec 12

Funky1 said :

I’m about to come off contract with Vodafail and will be looking at all my options.

Can anyone recommend either of the other providers with regards to coverage? Sounds like Telstra aren’t that much better.

Sadly Telstra is your only option. I had one vodaphone at start of the year and changed to Telstra, while occasionally Telstra is bad, it’s still far better than vodaphone.

#20
Bluenomi1:18 pm, 10 Dec 12

Chop71 said :

Gungahlin Al said :

Telstra 3G is woeful in areas of Downer and Dickson, and completely disappears during the Ainslie bit of the bus ride along Northbourne Ave. It’s also frequently incapable of handling anything more than a tweet in City Walk during weekday lunchtimes.

But hey, Tony Abbott and Malcom Turnbull reckon wireless is all we need for all our internet, so why bother with this NBN nonsense right? Right?

The new Al, I love this sort of banter.
Improved wireless would be great and much cheaper (and with a quicker roll out) than the NBN or we could go back to the green policy of smoke signals. Right?

Can’t use smoke signals, far too much pollution. Maybe we should use carrier pigeons?

#21
Comic_and_Gamer_Nerd1:18 pm, 10 Dec 12

Grail said :

Comic_and_Gamer_Nerd said :

People who have no idea about this sort of thing are the only ones harping on about wireless.
The tech is just not ready yet.

When will wireless ever be ready for mainstream broadband? It has its uses for mobile users or sparse population where running cables to every house will be prohibitively expensive.

4g sounds promising but the problem here is, as far as I know, Telstra is only selling fake 4g.

#22
miz1:29 pm, 10 Dec 12

Telstra still gets my vote. Re mobiles, two of my teens who know their stuff have both switched back to Telstra – one from Vodafone and one from Optus (after a brief flirtation with Virgin, which was assessed as even more hopeless than the other two). Their reasoning: all telcos are happy to flog stuff to you, but only Telstra actually offers what could reasonably be called ‘after sales service’. The Optus shop in Tuggers is particularly woeful.
That said, one of my daughters has been experiencing difficulties of late in the early-mid evening (she rang me to find out if I was experiencing the same problem, but as I was agog watching Supernatural on the telly at the time, I wasn’t experiencing any problems whatsoever!).
Re internet, Telstra has actually called me twice in the last couple of years to check if I am happy and whether my plan is meeting my needs. Definitely thumbs up to Telstra.

#23
NellyBean2:14 pm, 10 Dec 12

Gungahlin Al said :

Telstra 3G is woeful in areas of Downer and Dickson, and completely disappears during the Ainslie bit of the bus ride along Northbourne Ave. It’s also frequently incapable of handling anything more than a tweet in City Walk during weekday lunchtimes.

I’m on Telstra 3G, with an Iphone 3GS, I live in Dickson and work in Tuggeranong and regularly take bus trips down Northbourne.

I have never had an issue in any of those places you have mentioned.

Full signal strength everywhere in Canberra for me. I’m regularly tethering it to the work laptop and get a decent speed for 3G (between 1.1 and 2.3Mb/s download).

maybe I’m just lucky

#24
justsomeaussie2:26 pm, 10 Dec 12

If you dial *3001#12345#* on your iphone it will convert the reception bars to a decibel level. Much easier to understand if its better or worse.

Dialing it again it make it refer back to normal.

#25
mossrocket3:03 pm, 10 Dec 12

Gungahlin Al said :

Chop71 said :

The new Al, I love this sort of banter.
Improved wireless would be great and much cheaper (and with a quicker roll out) than the NBN or we could go back to the green policy of smoke signals. Right?

Appreciate the sentiment Chop, but pretty sure I’ve said much the same things, in much the same way, throughout my years on RA. :)

Al – you’re a smart fellow (whom I’ve had the pleasure of meeting and chatting with) but your line of argument here is flawed – not only is it a straw man argument (which falsely assumes the NBN will improve wireless internet speeds even though it is definitely wired internet, when the Coalition plan will definitely improve wireless speeds), but it also goes to prove why the Greens were decimated in the last ACT election – cheerleading…

If only you’d run as an Independent…

#26
mossrocket3:06 pm, 10 Dec 12

miz said :

Telstra still gets my vote. Re mobiles, two of my teens who know their stuff have both switched back to Telstra – one from Vodafone and one from Optus (after a brief flirtation with Virgin, which was assessed as even more hopeless than the other two). Their reasoning: all telcos are happy to flog stuff to you, but only Telstra actually offers what could reasonably be called ‘after sales service’. The Optus shop in Tuggers is particularly woeful.
That said, one of my daughters has been experiencing difficulties of late in the early-mid evening (she rang me to find out if I was experiencing the same problem, but as I was agog watching Supernatural on the telly at the time, I wasn’t experiencing any problems whatsoever!).
Re internet, Telstra has actually called me twice in the last couple of years to check if I am happy and whether my plan is meeting my needs. Definitely thumbs up to Telstra.

lol – maybe they don’t really ‘know their stuff’ – and the proof in that pudding is switching back to Telstra…
btw – beware the calls from sales staff asking if you are happy with your plan – not only are they not really telstra (insert any telco here) staff, their only concern is upselling…

#27
gtlloyd3:09 pm, 10 Dec 12

justsomeaussie said :

If you dial *3001#12345#* on your iphone it will convert the reception bars to a decibel level. Much easier to understand if its better or worse.

Dialing it again it make it refer back to normal.

At least my issue is not one of signal strength, but of capacity. I routinely have 4 iPhone bars, but cannot get a single byte of mobile data out of the link. Text messages seem to work.

#28
Holden Caulfield3:15 pm, 10 Dec 12

NellyBean said :

…I’m on Telstra 3G, with an Iphone 3GS, I live in Dickson and work in Tuggeranong and regularly take bus trips down Northbourne…

I think the trick to experiencing the drop outs on Northbourne is to find the bit that goes through Ainslie. You might need to try platform 9¾.

;)

#29
qbninthecity3:21 pm, 10 Dec 12

Gungahlin Al said :

Telstra 3G is woeful in areas of Downer and Dickson, and completely disappears during the Ainslie bit of the bus ride along Northbourne Ave. It’s also frequently incapable of handling anything more than a tweet in City Walk during weekday lunchtimes.

But hey, Tony Abbott and Malcom Turnbull reckon wireless is all we need for all our internet, so why bother with this NBN nonsense right? Right?

no wonder it “disappears during the Ainslie bit of the bus ride along Northbourne Ave” cos Ainslie doesn’t exist on Northbourne you twat

#30
Grail3:42 pm, 10 Dec 12

The “Ainslie bit” of Northbourne Avenue is probably the bit of Northbourne where all the high rise apartments are located: Dickson and Braddon. There are apartments on Lowanna Street, Dooring Street, Majura Avenue, etc. No doubt most of those have at leat two devices trying to use 3G at any time of day leading to several hundred customers hanging off one tower.

Between the cars with their always on handsets, the folks in the bus and the kids at school (Daramalan, Dickson College, etc) it is surprising that there is any service at all.

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