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Deteriorating Telstra mobile coverage

By Karrotstix - 10 December 2012 53

Over the last couple of months my mobile Internet coverage for both phone and iPad has really deteriorated especially in the evenings. I live in Queanbeyan and the coverage in my house is now restricted to a small area of one room and even that is patchy. Especially in the evenings. I work in Tuggeranong and am having the same problems there. My phone reception at work has also become patchy.

I’m wondering if anyone else is experiencing the same problems and if you have any suggestions for improving coverage. I don’t have a land line or wireless Internet at home, just the mobile devices.

I don’t see any point in approaching Telstra about it. The people I’ve spoken to in the past either don’t care or are powerless to do anything.

Cheers

What’s Your opinion?


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53 Responses to
Deteriorating Telstra mobile coverage
16
Gungahlin Al 12:54 pm
10 Dec 12
#

Chop71 said :

The new Al, I love this sort of banter.
Improved wireless would be great and much cheaper (and with a quicker roll out) than the NBN or we could go back to the green policy of smoke signals. Right?

Appreciate the sentiment Chop, but pretty sure I’ve said much the same things, in much the same way, throughout my years on RA. :)

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17
mezza76 1:13 pm
10 Dec 12
#

What’s worse is that the competition isn’t much better. I was let out of my Optus contract due to a huge blackspot covering most of Canberra – including Kingston where I was living. I can’t still figure how this sort of thing isn’t picked up and hyped by the MSM. If half of Sydney was living in a mobile blackspot it would be news across the country. Here we’re just expected to live with it. Just like the 2nd rate terrestrial broadband we also have.

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18
gtlloyd 1:14 pm
10 Dec 12
#

Telstra 4G services are also saturated in Civic during office hours. So, 4G is not a miracle cure. I’ve gone through the issue in initial stages with Telstra phone support who have walked me through the process of ‘clearing cookies’ which is nonsensical to anybody with knowledge of network services.

Some people on Whirlpool are reporting similar things in other cities, but Canberra seems to have been hit harder than most.

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19
Comic_and_Gamer_Nerd 1:16 pm
10 Dec 12
#

Funky1 said :

I’m about to come off contract with Vodafail and will be looking at all my options.

Can anyone recommend either of the other providers with regards to coverage? Sounds like Telstra aren’t that much better.

Sadly Telstra is your only option. I had one vodaphone at start of the year and changed to Telstra, while occasionally Telstra is bad, it’s still far better than vodaphone.

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20
Bluenomi 1:18 pm
10 Dec 12
#

Chop71 said :

Gungahlin Al said :

Telstra 3G is woeful in areas of Downer and Dickson, and completely disappears during the Ainslie bit of the bus ride along Northbourne Ave. It’s also frequently incapable of handling anything more than a tweet in City Walk during weekday lunchtimes.

But hey, Tony Abbott and Malcom Turnbull reckon wireless is all we need for all our internet, so why bother with this NBN nonsense right? Right?

The new Al, I love this sort of banter.
Improved wireless would be great and much cheaper (and with a quicker roll out) than the NBN or we could go back to the green policy of smoke signals. Right?

Can’t use smoke signals, far too much pollution. Maybe we should use carrier pigeons?

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21
Comic_and_Gamer_Nerd 1:18 pm
10 Dec 12
#

Grail said :

Comic_and_Gamer_Nerd said :

People who have no idea about this sort of thing are the only ones harping on about wireless.
The tech is just not ready yet.

When will wireless ever be ready for mainstream broadband? It has its uses for mobile users or sparse population where running cables to every house will be prohibitively expensive.

4g sounds promising but the problem here is, as far as I know, Telstra is only selling fake 4g.

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22
miz 1:29 pm
10 Dec 12
#

Telstra still gets my vote. Re mobiles, two of my teens who know their stuff have both switched back to Telstra – one from Vodafone and one from Optus (after a brief flirtation with Virgin, which was assessed as even more hopeless than the other two). Their reasoning: all telcos are happy to flog stuff to you, but only Telstra actually offers what could reasonably be called ‘after sales service’. The Optus shop in Tuggers is particularly woeful.
That said, one of my daughters has been experiencing difficulties of late in the early-mid evening (she rang me to find out if I was experiencing the same problem, but as I was agog watching Supernatural on the telly at the time, I wasn’t experiencing any problems whatsoever!).
Re internet, Telstra has actually called me twice in the last couple of years to check if I am happy and whether my plan is meeting my needs. Definitely thumbs up to Telstra.

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23
NellyBean 2:14 pm
10 Dec 12
#

Gungahlin Al said :

Telstra 3G is woeful in areas of Downer and Dickson, and completely disappears during the Ainslie bit of the bus ride along Northbourne Ave. It’s also frequently incapable of handling anything more than a tweet in City Walk during weekday lunchtimes.

I’m on Telstra 3G, with an Iphone 3GS, I live in Dickson and work in Tuggeranong and regularly take bus trips down Northbourne.

I have never had an issue in any of those places you have mentioned.

Full signal strength everywhere in Canberra for me. I’m regularly tethering it to the work laptop and get a decent speed for 3G (between 1.1 and 2.3Mb/s download).

maybe I’m just lucky

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24
justsomeaussie 2:26 pm
10 Dec 12
#

If you dial *3001#12345#* on your iphone it will convert the reception bars to a decibel level. Much easier to understand if its better or worse.

Dialing it again it make it refer back to normal.

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25
mossrocket 3:03 pm
10 Dec 12
#

Gungahlin Al said :

Chop71 said :

The new Al, I love this sort of banter.
Improved wireless would be great and much cheaper (and with a quicker roll out) than the NBN or we could go back to the green policy of smoke signals. Right?

Appreciate the sentiment Chop, but pretty sure I’ve said much the same things, in much the same way, throughout my years on RA. :)

Al – you’re a smart fellow (whom I’ve had the pleasure of meeting and chatting with) but your line of argument here is flawed – not only is it a straw man argument (which falsely assumes the NBN will improve wireless internet speeds even though it is definitely wired internet, when the Coalition plan will definitely improve wireless speeds), but it also goes to prove why the Greens were decimated in the last ACT election – cheerleading…

If only you’d run as an Independent…

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26
mossrocket 3:06 pm
10 Dec 12
#

miz said :

Telstra still gets my vote. Re mobiles, two of my teens who know their stuff have both switched back to Telstra – one from Vodafone and one from Optus (after a brief flirtation with Virgin, which was assessed as even more hopeless than the other two). Their reasoning: all telcos are happy to flog stuff to you, but only Telstra actually offers what could reasonably be called ‘after sales service’. The Optus shop in Tuggers is particularly woeful.
That said, one of my daughters has been experiencing difficulties of late in the early-mid evening (she rang me to find out if I was experiencing the same problem, but as I was agog watching Supernatural on the telly at the time, I wasn’t experiencing any problems whatsoever!).
Re internet, Telstra has actually called me twice in the last couple of years to check if I am happy and whether my plan is meeting my needs. Definitely thumbs up to Telstra.

lol – maybe they don’t really ‘know their stuff’ – and the proof in that pudding is switching back to Telstra…
btw – beware the calls from sales staff asking if you are happy with your plan – not only are they not really telstra (insert any telco here) staff, their only concern is upselling…

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27
gtlloyd 3:09 pm
10 Dec 12
#

justsomeaussie said :

If you dial *3001#12345#* on your iphone it will convert the reception bars to a decibel level. Much easier to understand if its better or worse.

Dialing it again it make it refer back to normal.

At least my issue is not one of signal strength, but of capacity. I routinely have 4 iPhone bars, but cannot get a single byte of mobile data out of the link. Text messages seem to work.

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28
Holden Caulfield 3:15 pm
10 Dec 12
#

NellyBean said :

…I’m on Telstra 3G, with an Iphone 3GS, I live in Dickson and work in Tuggeranong and regularly take bus trips down Northbourne…

I think the trick to experiencing the drop outs on Northbourne is to find the bit that goes through Ainslie. You might need to try platform 9¾.

😉

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29
qbninthecity 3:21 pm
10 Dec 12
#

Gungahlin Al said :

Telstra 3G is woeful in areas of Downer and Dickson, and completely disappears during the Ainslie bit of the bus ride along Northbourne Ave. It’s also frequently incapable of handling anything more than a tweet in City Walk during weekday lunchtimes.

But hey, Tony Abbott and Malcom Turnbull reckon wireless is all we need for all our internet, so why bother with this NBN nonsense right? Right?

no wonder it “disappears during the Ainslie bit of the bus ride along Northbourne Ave” cos Ainslie doesn’t exist on Northbourne you twat

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30
Grail 3:42 pm
10 Dec 12
#

The “Ainslie bit” of Northbourne Avenue is probably the bit of Northbourne where all the high rise apartments are located: Dickson and Braddon. There are apartments on Lowanna Street, Dooring Street, Majura Avenue, etc. No doubt most of those have at leat two devices trying to use 3G at any time of day leading to several hundred customers hanging off one tower.

Between the cars with their always on handsets, the folks in the bus and the kids at school (Daramalan, Dickson College, etc) it is surprising that there is any service at all.

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