Last November my wife and I bought a remote control helicopter from a store in the old DFO as a Christmas present for my son. It’s the shop opposite Coffee Club that sells many of these types of toys as well as heaps of other ‘Made in China’ crap toys.
I asked the sales person if it could be flown outside which he said it was capable of doing.
Come christmas morning a very excited 7yo boy and his dad took it outside to fly on a clear day with a barely perceptible breeze.
Basically the helicopter gained altitude ok however it kept drifting with the breeze.
This continued for several attempts and after the helicopter landed in our neighbour’s yard for the third time we came to the conclusion that this device was not fit for purpose and was clearly not capable of flying outside.
Anyway we took it back to the store to request a refund. Immediately I was met with resistance and the salesperson in charge offered me a credit note which I refused, they also explained that they needed to conduct their own tests, the helicopter did not have enough charge to do that there and then.
I left my details and requested contact be made ASAP so we could resolve the issue.
After a few days and no call from the shop I phoned them only to be advised by that the helicopter I purchased was not meant to be flown out side despite the salesman telling me it was.
I subsequently visited the store where the sales girl contacted another gentleman who advised me that he had indeed tested the helicopter outside and it was in perfect working order and flew well. So who was telling the truth?
They had absolutely no intention of giving me a refund so off the the Office of Regulatory Services to submit a claim. After a few days I was contacted by a nice lady explaining their procedures but she was not at all confident of getting a refund. The ORS also have no powers to compel dodgy companies to provide refunds so I’m not sure of exactly what they do?
BTW I’m pretty sure I’ll get some ‘advice’ from the usual suspects here, go for your life however this is my way of extracting some sort of satisfaction/revenge out of an incident with an unscrupulous and dishonest business.