ActewAGL suddenly changed our Conversion Factor from about 0.6 to 0.9 and claims that all of a sudden we are using about 60% more Units than our previous bill (even though someone moved out of our place 3 months ago and was not replaced).
ActewAGL have reissued an old bill and a issued new one which sees our cost go from $100 a quarter to over $250.
We live in an apartment that only uses gas to heat the hot water and we all have our own gas meters beside our apartments.
They claim an “issue with our gas meter” means they had to make some adjustments.
How can I confirm it is a fair Conversion Factor and how can I ensure they are getting a correct meter reading? Last quarter’s bill had an “Actual” reading and this quarter is an “Estimate”.
I talked to my agent, my strata manager and my BC and they say that only ActewAGL have access to my meter.