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NBN Services in Canberra

By 4 April 2014 14

Putting the political debate to one side, the National Broadband Network is meant to deliver affordable, high-speed internet access for Australia.

“The National Broadband Network (NBN) is an upgrade to our existing telecommunications network. It provides the infrastructure for affordable, high-speed internet and phone access for all Australia.” (As quoted on the NBNco website.)

Delivering:

  • Fast speeds for everyone
  • Work from home with ease
  • Take learning outside the classroom
  • Entertainment on demand

Who out there in Canberra is actually connected via the NBN?
AND
What provider did you choose?

…and the big question – what is it costing you?

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14 Responses to NBN Services in Canberra
#1
urchin6:18 pm, 04 Apr 14

i’m with internode. it’s a vast improvement over my previous internet–stable and quick. roughly $75 per month with phone (we almost never use) and internet. I think i get around 300 gb at 25 mbps for that. i’m not sure because i’ve never come close to running out of quota. i should probably downgrade and save some money…

no regrets. nbn is good.

#2
Felix the Cat8:02 am, 05 Apr 14

“NBN services”

Ha ha ha. What a joke. Oxymoron at best.

Been trying to get NBN connected to my place since January. Still no closer to getting it done after dozens of (mostly unanswered) phone calls to them. They wouldn’t know customer service if it bit them on the arse. Hopeless.

#3
bugmenot12:29 pm, 07 Apr 14

Felix the Cat said :

Still no closer to getting it done after dozens of (mostly unanswered) phone calls to them. They wouldn’t know customer service if it bit them on the arse. Hopeless.

Which provider are you trying to get in contact with? I’ll make sure to stay clear of them when they decide to eventually bring NBN to my suburb.

#4
arescarti421:57 pm, 07 Apr 14

Access to the NBN was one of the factors in my decision to move to my current house.

I’ve got an NBN fibre service with Exetel. It costs me ~$60 per month, which is about what it costs for a greatly inferior ADSL2+ service. It’s blisteringly fast and the connection is solid as a rock.

bugmenot said :

Felix the Cat said :

Still no closer to getting it done after dozens of (mostly unanswered) phone calls to them. They wouldn’t know customer service if it bit them on the arse. Hopeless.

Which provider are you trying to get in contact with? I’ll make sure to stay clear of them when they decide to eventually bring NBN to my suburb.

To be fair, it’s probably not the provider’s fault. If you haven’t got a fibre line already installed to your house, then when you order a new NBN service, the provider has to go and place an order with NBN to have that line installed. How long that takes depends on what NBN Co’s backlog is, where they’ve currently got technicians operating, etc (for me, it was about 3 months from when i placed the order to when the NBN guy installed the line).

If you’ve already got a fibre line installed, then it should only take your provider a couple of days to activate the service.

#5
Grrrr2:00 pm, 07 Apr 14

Who in Canberra? About 50% of the residents of Ngunnawal and Amaroo. Some people in Watson North, West Macgregor and some MDUs around town.

Here’s the NBNCo coverage map, but note that it includes the TransACT FTTH areas (Franklin, Forde, Bonner, etc) that NBNCo has just bought from TransACT but isn’t quite managing to allow RSPs to sell yet:
http://www.nbnco.com.au/when-do-i-get-it/rollout-map.html

What provider?
http://www.mynbn.info/rsp/list
http://forums.whirlpool.net.au/forum/142

There is no provider that offers anything better / special to Canberra above and beyond the offerings of all the usual National Telcos (iiNet group, TPG, Optus, Telstra, etc) .. How much you pay depends mostly on what speed you want and what quota you need.

#6
gazket6:53 pm, 07 Apr 14

urchin said :

$75 per month I think i get around 300 gb at 25 mbps

That is a rip off for suckers. Why would you pay that much for internet access?

#7
urchin1:04 am, 08 Apr 14

gazket said :

urchin said :

$75 per month I think i get around 300 gb at 25 mbps

That is a rip off for suckers. Why would you pay that much for internet access?

How much do you pay and what do you get? $75 for phone and all the internet I can use at a strong speed with perfect stability and proper customer service if anything goes wrong doesn’t seem that bad to me. Having been with some of the cheaper ISPs in the past I don’t mind paying a few extra bucks for hassle-free internet.

#8
Grrrr1:08 pm, 08 Apr 14

gazket said :

urchin said :

$75 per month I think i get around 300 gb at 25 mbps

That is a rip off for suckers. Why would you pay that much for internet access?

Yeah! Paying $10/mo for dialup and leeching off McDonald’s free Wifi is so much better than paying real money for real internet!!!!

What makes that a “ripoff”?

As far as I can tell, it’s faster than any ADSL2+ line (especially in the upload – 5mbps vs 1) yet it’s priced about the same as Naked ADSL2+ from any decent provider offering a similar amount of quota.

I can’t get NBN here so I’m paying iiNet / TransACT a total of $80/mo for VDSL2 60/15 (my sync speed 58/12) with 100GB of quota. Sure beats the $100/mo I was paying a couple of years ago for ADSL2+ (at about 7/1) with a similar quota. The extra speed is much appreciated.

#9
Felix the Cat3:30 pm, 08 Apr 14

bugmenot said :

Felix the Cat said :

Still no closer to getting it done after dozens of (mostly unanswered) phone calls to them. They wouldn’t know customer service if it bit them on the arse. Hopeless.

Which provider are you trying to get in contact with? I’ll make sure to stay clear of them when they decide to eventually bring NBN to my suburb.

Actual NBN company. It’s a bit of a long story but the NBN hardware was installed at my home then the Telstra tech came around to do his bit and said the service couldn’t be installed without extra cost/extra widgets while the NBN equipment was installed in the place it is.

So Telstra raised a complaint/job with NBN on my behalf to see about moving the equipment but that’s as far as it’s got. I have the first name and direct (Qld) phone number of my NBN “case manager” and I’ve attempted to ring him a dozen or more times, left numerous messages and can never get hold of him and no one calls me back.

I also have a contact person who I’ve been dealing with in Telstra who has been somewhat helpful and is experiencing the same issues as me in trying to contact the NBN person. Testra can’t do anything until NBN do their part.

#10
Bosworth4:01 pm, 08 Apr 14

$50 per month, with $50 setup fee. 25/5Mbps. 100gb quota. ozlinked

#11
Grrrr11:45 am, 09 Apr 14

Bosworth said :

$50 per month, with $50 setup fee. 25/5Mbps. 100gb quota. ozlinked

I did say “decent provider” .. as opposed to some small crowd who are already having issues with congestion.

#12
watto2312:33 pm, 09 Apr 14

Felix the Cat said :

bugmenot said :

Felix the Cat said :

Still no closer to getting it done after dozens of (mostly unanswered) phone calls to them. They wouldn’t know customer service if it bit them on the arse. Hopeless.

Which provider are you trying to get in contact with? I’ll make sure to stay clear of them when they decide to eventually bring NBN to my suburb.

Actual NBN company. It’s a bit of a long story but the NBN hardware was installed at my home then the Telstra tech came around to do his bit and said the service couldn’t be installed without extra cost/extra widgets while the NBN equipment was installed in the place it is.

So Telstra raised a complaint/job with NBN on my behalf to see about moving the equipment but that’s as far as it’s got. I have the first name and direct (Qld) phone number of my NBN “case manager” and I’ve attempted to ring him a dozen or more times, left numerous messages and can never get hold of him and no one calls me back.

I also have a contact person who I’ve been dealing with in Telstra who has been somewhat helpful and is experiencing the same issues as me in trying to contact the NBN person. Testra can’t do anything until NBN do their part.

I bet its just Telstra being lazy and don’t want to run a cable from the current phone location to the NBN termination. Once that box is connected to the wall with fibre in it, you should be able to connect internet. Where is your phone located in the house? I’m guessing its no where near the NBN box.

#13
watto2312:34 pm, 09 Apr 14

gazket said :

urchin said :

$75 per month I think i get around 300 gb at 25 mbps

That is a rip off for suckers. Why would you pay that much for internet access?

Some people actually make full use of the internet. Note this is not just downloading p$%n or watching movies. Feel free to live in the dark ages, its your right to do so. Just don’t tell the rest of us whats a rip off. Actually the current government has already done that. Won’t install the latest technology so we fall further behind the rest of asia and wonder why we can’t compete and why all the jobs disappear.

#14
Felix the Cat8:44 am, 10 Apr 14

watto23 said :

I bet its just Telstra being lazy and don’t want to run a cable from the current phone location to the NBN termination. Once that box is connected to the wall with fibre in it, you should be able to connect internet. Where is your phone located in the house? I’m guessing its no where near the NBN box.

The box is in my bedroom, the main phone and my desktop computer is in the loungeroom at the other end of the house. There is also a phone line in the bedroom. But to connnect the NBN they need to run a cable to the loungeroom and apparently it may or may not need some sort of signal booster gizmo, that I’m supposed to pay for. Two options for this, one costs ~$10 and the other could cost ~$150, neither which I’m prepared to pay for (and source myself from Dick Smith or other similar electronics retailer) as I was told installation would be free, no mention of costs until after the box was installed. Also there is an “allowance” of only 20m of cable and if the distance to the loungeroom is greater than that then I’m supposed to pay that as well.

As far as I’m concerned they can come and uninstall the NBN box and associated junk and shove it where the sun doesn’t shine. I am happy enough with my current ADSL connection, even if it is a bit (a lot) on the slow side. Don’t really need a landline phone, only have it for the internet, only get telemarketers ringing me up, all my friends call me on my mobile and I only make one or two calls a month which could be done using the mobile instead.

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