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Noble Palace cops the banhammer

By johnboy - 1 June 2012 23

This in from the Noble Palace Chinese Restaurant getting ahead of the curve:

From: Noble Palace Chinese Restaurant
Subject: Noble Palace closed by ACT Health

Message Body:
Dear Riot-Act,

The owners of the Noble Palace Chinese Restaurant in Woden would like to take this opportunity to advise our customers that as of Thursday 31st of May 2012, we have temporarily ceased trading due to a Prohibition Order issued to us by the ACT Government’s overzealous Health Protection Service within the ACT Health Directorate.

For more information please view our website and feel free to link to our website and it’s contents for our view of the matter.

http://noblepalace.com.au/

thank you,
Hue

What’s Your opinion?


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23 Responses to
Noble Palace cops the banhammer
1
fnaah 1:56 pm
01 Jun 12
#

Nooooo!

I like not this news. Bring me some other.

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2
RiotFrog 2:14 pm
01 Jun 12
#

Wow, I’m impressed how these have gone on the ‘offensive’ – posting pictures of the kitchen, and the details of the prohibition order.

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3
p1 2:16 pm
01 Jun 12
#

Nice work Noble Palace. As JB said, getting out ahead of it. And apart from the “overzealous” descriptor, without being negative. For what it’s worth, you haven’t lost my business (well, maybe for the next few days….).

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4
patrick_keogh 2:21 pm
01 Jun 12
#

It is as I suspected… from the restaurant’s long defence “In this case the inspector did not find any Critical hygiene or food handling issues by any of our staff and we assume they issued their notice based on repeated non-compliance of various building and maintenance items, which in our experience are common to most restaurants and do not affect the safety of our food preparation. Although we are currently fixing those items we don’t think they are grounds for an immediate closure and tarnishing of our good name. “

So the issues here are
– “repeated non-compliance” WTF is the department meant to do if the restaurant repeatedly ignores the inspectors?
– the restaurant owner believing that their opinion about food safety is more valid that then department’s opinion.

I for one am pleased that the department is standing up to restaurants that refuse to comply with findings by inspectors. If they had only taken notice of these findings in the first place then they wouldn’t be closed now.

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5
OzChick 2:21 pm
01 Jun 12
#

Direct link to their statement (with pics). http://npalace.bravehost.com/index.html

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6
Elizabethany 2:36 pm
01 Jun 12
#

Considering that they had 13 different breaches, I don’t blame them for being shut down. Especially after you see how chaotic and messy (though not dirty) the kitchen is. Considering that some of the breaches involve the building itself, I wonder what the department has been doing for the last 7 years…

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7
c_c 2:36 pm
01 Jun 12
#

They never learn.

“In summary, most of the so called “serious food safety breaches” are issues with the maintenance of building, fixtures and fittings and administrative issues, which give no justification to immediate closure of our restaurant.”

Food business owners have a wonderful talent, they can explain anything away.

“This gives the impression that we have cross-contamination, which we don’t, instead we were simply told that the clean knives hung on the wall must be stored elsewhere (see our photo).”

How does he know there’s no x-contamination? The possibility alone though is enough to warrant closure until fixed.

“All our refridgerated food is kept in a commercial freezer with an in-built thermostat control. In this case we didn’t have a portable probe thermometer so we were in breach.”

No independent means of verifying food is correct temp, no worries obviously.

“We clean the restaurant contact surfaces each day with chemical disinfectants, however the inspector identified building fixtures and fittings that are ageing with normal use and are apparently a cause for concern and a serious repeat breach.”

Each day? But you have both a lunch time and dinner services.

Also interesting is what Hue leaves out, both of his website text and photos. Item 8 on the order pertains to a clearly marked basin for hand washing only, with soap and hand drying facilities.
He doesn’t show such a thing in his photos, he doesn’t make any mention of this point in his open letter.

Looks like poppy was a bit sloppy.

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8
Deref 3:03 pm
01 Jun 12
#

p1 said :

Nice work Noble Palace. As JB said, getting out ahead of it. And apart from the “overzealous” descriptor, without being negative. For what it’s worth, you haven’t lost my business (well, maybe for the next few days….).

Same here.

Great to see ACT Health doing such a great job. Once Noble Palace have cleaned up their act I’ll be back.

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9
VYBerlinaV8_is_back 3:34 pm
01 Jun 12
#

Instead of all the public finger-pointing, how about actually cleaning the place up?

I think the banhammer is a Good Thing.

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10
echoztrip 3:53 pm
01 Jun 12
#

Firstly, I’ve enjoyed eating at the Noble Palace since they originally opened.

However to be completely honest, the state the building compared to when it first opened is night and day. The entrance way in particular with old couches and all the fish/lobster tanks making a large mess of the area. Also the front doors are covered in all sorts of crap (posters, etc) which just makes it look messy.

But as I said, food and service has been enjoyable, but would wish they would put a bit more effort into the presentation of the business (like how it was when they first opened!)

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11
Diggety 4:34 pm
01 Jun 12
#

This is one of the worst pieces of legislation I’ve seen in the ACT.

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12
Mysteryman 4:45 pm
01 Jun 12
#

I like that they’ve made the effort to present their side of the story.

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13
p1 5:00 pm
01 Jun 12
#

Elizabethany said :

….I wonder what the department has been doing for the last 7 years…

This is what I wonder. Even if the breaches we keep hearing off are largely “little things” and “technicalities” which restaurants have been repeatedly ignoring over many years, I have to ask, why were they allowed to get away with it so long?

Also curious to know if there was some sudden cultural change at the department of the ban hammer? (or was this answered in one of the other threads on the topic?) Did they get a new boss? More funding? Or has something else stopped happening to free up some time to do this?

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14
maya 6:08 pm
01 Jun 12
#

Have you been sleeping? It’s ACT election year and Labor are looking for something to do to boost opinion polls. Bashing small business is pretty easy and has high rewards in this public service town. FYI, I’d like plastic shopping bags brought back and not having my raw meats mixed with vegetables and chocolates when i shop at the supermarket. Have you seen their conveyor belts, filthy beyond belief. While Im at it, why don’t they clean up the fast food chains in canberra, some real bad filth out in the open whenever i visit with kids and nobody bothers to clean it up after telling them. yuck!

p1 said :

Elizabethany said :

Elizabethany said :

….I wonder what the department has been doing for the last 7 years…

This is what I wonder. Even if the breaches we keep hearing off are largely “little things” and “technicalities” which restaurants have been repeatedly ignoring over many years, I have to ask, why were they allowed to get away with it so long?

Also curious to know if there was some sudden cultural change at the department of the ban hammer? (or was this answered in one of the other threads on the topic?) Did they get a new boss? More funding? Or has something else stopped happening to free up some time to do this?

p1 said :

Elizabethany said :

Elizabethany said :

….I wonder what the department has been doing for the last 7 years…

This is what I wonder. Even if the breaches we keep hearing off are largely “little things” and “technicalities” which restaurants have been repeatedly ignoring over many years, I have to ask, why were they allowed to get away with it so long?

Also curious to know if there was some sudden cultural change at the department of the ban hammer? (or was this answered in one of the other threads on the topic?) Did they get a new boss? More funding? Or has something else stopped happening to free up some time to do this?

Report this comment

15
gooterz 6:54 pm
01 Jun 12
#

Would love to know if these places are getting picked at random or what kind of selection method they choose?

Is the inspector just targeting all the places he doesn’t like?

Popular cafe’s and forign food places?

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