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Problems with Real Estate agents at final inspections?

By winter - 25 May 2012 54

Hi fellow Rioters,

I had been renting or a number of years, and have recently just moved out of a property after living there for a number of years. As usual when I move out, I spent the weekend scrubbing the house from top to bottom to make sure everything was I would want it if I was moving in next.

Come inspection day, I was surprised, well quite angry actually at the attitude of the agents of the things they complained about as the property was far above reasonably clean and also in a better condition than when I moved in.

  • Complaining of water droplets in the dishwasher
  • Removing the drawers from the kitchen cabinets and complaining that there was sawdust (evidently from when the cabinets where installed) at the bottom
  • Removing the gas elements from the stovetop and complaining about stains underneith

The list had about 20 items in it, most of which I couldn’t even understand as there was no detail provided and they refused to show me at the property as they had to rush off to another appointment.

So at this point, the I will be seeing them at the ACAT mediation. Fortunately I took photos of everything at the house and also had two witnesses with me after the inspection, but I was wondering if anyone had any experience at the mediation or at the hearings?

What’s Your opinion?


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54 Responses to
Problems with Real Estate agents at final inspections?
1
urchin 10:01 am
25 May 12
#

name the agent?

doesn’t sound like they have much of a case. you don’t have to return the home to “new” condition, it only has to be reasonably clean. from the tenant’s union website:

“As a tenant you are expected to return the property in substantially the same condition and level of cleanliness it was in at the beginning of the tenancy (as noted in the condition report), allowing for fair wear and tear (cl 64). You cannot be made to improve the property (cl 65 STT).”

you can just go ahead and apply for the return of your bond directly with the office rental bonds without the landlord/agent signing off on it… if they object then you will have to go to the tribunal but i don’t see why they would bother trying to fight it if their claims are as weak as they sound. most likely they are hoping people don’t know their rights so they can screw them out of a few hundred bucks. slimy, slimy, slimy.

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2
Savanna100 10:02 am
25 May 12
#

Yes, I had a similar experience with agents in Gungahlin. There are a couple of complete Property managing bitches out there. they also had completely outrageous demands.The funny thing is, I’m also a landlord and have never been able to motivate the property manager to be have like that to get my houses fixed up after shoddy tenants have departed. Makes you wonder !!!

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3
enrique 10:06 am
25 May 12
#

Sawdust in the back of the cabinet! Water *inside* the dishwaster! That sounds a little unreasonable and over the top from the agent. What next, water left inside the pipes, or in the cistern of the toilet?

It will be interesting to hear how it goes at ACAT, let us know/keep us posted.

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4
mezza76 10:12 am
25 May 12
#

Yuk. Nothing worse on a final inspection than property managers who turn into Nazi’s. While I’ve never had to go to ACAT, I think the best people to give you some advice are these guys – they’re fantastic:
http://www.tenantsact.org.au/

As an aside – I found that paying money to get the place professionally cleaned often helped stop these events. While I can understand that not everyone has the money, there is not much more satisfying a feeling than throwing a few receipts in front of a annoying property manager and saying “well, its been professionally cleaned… if you want to argue against that in ACAT than fine with me”.

From the sounds of the experience above, I think you would have a decent case. The dwelling needs to be returned to as close as its original condition subject to normal living conditions.

If you feel inclined – which real estate agent is it?

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5
EvanJames 10:26 am
25 May 12
#

Sounds like they just want to get the place professionally detailed so it’ll be easier to re-rent, and have you pay for it!

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6
p1 10:55 am
25 May 12
#

mezza76 said :

Yuk. Nothing worse on a final inspection than property managers who turn into Nazi’s. While I’ve never had to go to ACAT, I think the best people to give you some advice are these guys – they’re fantastic:
http://www.tenantsact.org.au/

As an aside – I found that paying money to get the place professionally cleaned often helped stop these events. While I can understand that not everyone has the money, there is not much more satisfying a feeling than throwing a few receipts in front of a annoying property manager and saying “well, its been professionally cleaned… if you want to argue against that in ACAT than fine with me”.

From the sounds of the experience above, I think you would have a decent case. The dwelling needs to be returned to as close as its original condition subject to normal living conditions.

If you feel inclined – which real estate agent is it?

The guy I got to proffesionally clean it had a “if it fails inspection we’ll fix it garuntee…” I assume it would argue the toss pretty hard with the agent before going back.

The level of variation in quality of property managers in the real estate industry is the hardest thing to deal with as a customer. You get one good one, then forever see how crap the bad ones are in comparison.

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7
carnardly 11:11 am
25 May 12
#

i have a friend whose real estate property managers at the Curtin shops didn’t even DO a final inspection…

She got the keys back and went to see the house and there were people still there… Lease finished. House unclean…. Property manager doing sweet FA about any of it…

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8
djk 11:11 am
25 May 12
#

When I moved out of my last rental (to my own house – hooray!) I got done for dust on the exhaust fan cover in the bathroom. (As in a little bit of dust, not like so much it was clogged and couldn’t spin or anything.)

So glad I dont have to deal with that anymore.

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9
Bluenomi 11:13 am
25 May 12
#

Sounds familiar, I had this issue with one agency in Canberra.

They complained about the water stains on the ceiling from when the people upstairs shower leaked that they took months to fix and were supposed to fix. It was a known issue they should have delt with.

There was dust in the .5cm gap between the top pf the dryer and the roof

The dishwasher had a few drops of water in it

The oven wasn’t clean enough (though it was cleaner than it was when we moved in and we had photos to prove it)

etc, etc.

We threw a copy of the tenancy act at them and they backed down. It did help we discovered they were attempting to cheat us and the owners out of money and somehow the owners found out 😉

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10
fnaah 11:46 am
25 May 12
#

Quelle surprise.

The last final inspection that I was inflicted with went very well (after I’d spent a *lot* of time, money and effort cleaning and repairing etc) – everything ticked, form signed, I thought all was well, until I got a call from the agent two hours later to say that the owners had been through with the agent and they had changed their minds about us passing the final inspection.

Property managers should be fired into the heart of the sun.

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11
johnboy 11:50 am
25 May 12
#

I’ve always used the agencies recommended cleaner and never had a problem. Worth every penny.

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12
Heavs 11:57 am
25 May 12
#

It always helps if you have filmed the place. Clean is a pretty subjective term – if you can show that it looked like ‘this’ before and ‘this’ after and they are substantially the same you will win every time. If you are relying on verbal descriptions it comes down to who is believed. Often they will split the difference.

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13
Dilandach 12:31 pm
25 May 12
#

Its the one thing I fear with the current place I rent.

Being blamed for something before I moved in or something that I’ve reported and hasn’t been fixed satisfactorily.

The place I rent the landlord insists on doing all the repairs himself, no matter what it is. Electrical, plumbing, random maintenance… whatever. I’ve spoken to the real estate agent that I don’t want the guy doing his own dodgy jobs on the property and they should get professionals in but of course it falls on deaf ears. So I’m half expecting when I move out eventually that I’ll be pulled up on this and this and this even though I’d reported all those things during the tenancy which were either not fixed or shoddily fixed.

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14
VYBerlinaV8_is_back 12:48 pm
25 May 12
#

johnboy said :

I’ve always used the agencies recommended cleaner and never had a problem. Worth every penny.

Yep, great way to go, and you can point the finger at the cleaner if there’s any issues.

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15
johnboy 12:55 pm
25 May 12
#

My suspicion is that in some cases the property manager is taking a cut from the cleaners. But at least they won’t give you grief.

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