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Recommendation for good car service in Canberra

By Ringer - 6 February 2014 33

My Toyota car is due for 80,000 km car service. I’ve been going to Toyota for car services previously. For this major service, Toyoto gave me a quote for $750. It is going to be a huge bill for me. I am wondering if anyone knows any good cheaper auto service in Canberra who are good with Toyata cars. Thanks a lot!

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33 Responses to
Recommendation for good car service in Canberra
1
Mordd 2:04 pm
06 Feb 14
#

Personally, I cannot recommend anyone more highly than Jaws Automotive in Phillip – they are a family friendly mechanic who will actual give you real honest advice, and doesn’t charge through the nose to tell you something can’t be fixed. They have saved me hundreds of dollars on servicing my old car the past year and a bit and you will not find anyone more reliable, trustworthy and competent on the southside. Call and ask for Jay – he is the boss man and the best to deal with.

4 Salamander Ct, Phillip ACT 2606 – (02) 6285 3455

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2
Paul0075 2:58 pm
06 Feb 14
#

Ringer, I can recommend the guys at Metro Car Care in Mitchell.

They’re about as good as you will find in Canberra for price, and always busy, and come well recommended by a few work colleagues. I have had them do work on my Commodore, and they always do what is required, and don’t do work that isn’t required. They’ll also show you the fault, if visible, and will even return your old parts if you want.

5/19 Essington St, Mitchell ACT 2911
Phone: 6241 7029

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3
towerofsoup 3:25 pm
06 Feb 14
#

I have almost the exact situation Ringer! Except my Toyota has only done 65k, and Toyota belconnen is trying to make me do the 80k $750-1000 expensive service! Anyone got a recomendation for a good mechanic on the northside?

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4
Rollersk8r 4:23 pm
06 Feb 14
#

Well I’ve tried a couple of other places in Belconnen but have ended up going back to Toyota. You might pay a bit more but their customer service is well ahead of most places – and I once had an $1100 job done for free because it was a known defect. Plus I’ve always been able to pop straight in to get minor stuff looked at.

Having said that, the cost of some genuine Toyota bits is absolutely outrageous. My remote has died and they want close to $300 for a new one. The stereo doesn’t work very well either – and they told me not to even bother investigating a fix, just go to car stereo place and replace the whole thing…

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5
JC 6:08 pm
06 Feb 14
#

Rollersk8r said :

Well I’ve tried a couple of other places in Belconnen but have ended up going back to Toyota. You might pay a bit more but their customer service is well ahead of most places – and I once had an $1100 job done for free because it was a known defect. Plus I’ve always been able to pop straight in to get minor stuff looked at.

Is it Aprils fools day? By the post above it looks like. Customer service yeah right only place I know of where you book a car in for something specific to be done and rather than ringing to see if you wish to go ahead and have it repaired they tell you when you pick it up then ask if you want to book it in to get it done. So yeah great customer service.

Services, I have a Camry that by their own book has a 15,000km or 9 month service interval but every 6 months they send me an SMS advising it is time for a service and then claiming the world will end and the car will be zapped up by the good ship enterprise if I don’t get them do it. I emailed them about it to be told the system doesn’t know my model has a 15k service interval. After the 3rd time it happend I called Lisa Grey and had a discussion about the wording, suggesting it was a tad over the top and borderline against the trade practices act. They stopped after this of course. The only reason I kept going back was the car was covered by a fixed price service plan, at $130 a pop so quite reasonable.

As for getting a ‘free’ repair because it was a known defect, well ummm one can but hope that was the case. It is called a warranty job (and Toyota themselves pay). I had them fix a known dash rattle on my car, took 3 attempts and lasted 1 month before it started again. For my efforts I can see where they used screw drivers to pry the window frame trim pieces off.

The remote are a pain and expensive for sure, but you know it is that die, just that the battery goes flat. Toyota of course in their wisdom made them sealed units. You can get replacements from the key cutting shops much cheaper and instructions for coding them to your car are freely on the net.

I thought Canberra Toyota is a rather expensive injector clean. A bottle of injector cleaner is much much better.

PS I am now done with them, my car has had its last fixed price service and its last visit to Canberra Toyota.

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6
echoztrip 7:07 pm
06 Feb 14
#

For the Tuggeranong side of town, I’ve been quite happy with Kambah automotive and exhaust centre

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7
laraeddy 8:09 pm
06 Feb 14
#

Over the last five years or so, I’ve taken my two Subarus up to Nat & team at CWC (Ainslie Village)(http://canberramechanic.com.au/), and both thrived ! (Well, the first one thrived until I buried it into the back of someone else’s car, but that wasn’t Nat’s fault ! ). And they have free courtesy cars.

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8
Richard Bender 8:34 pm
06 Feb 14
#

NRMA in Tuggeranong did the major service on my Aurion for $500. That was two years ago, so it might be a bit more now.

Rollersk8r – was your known defect perchance a VVTi oil line? $1100 is highway robbery, but if it was the oil line, at least you got Toyota to acknowledge it was their fault.

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9
dungfungus 10:44 pm
06 Feb 14
#

JC said :

Rollersk8r said :

Well I’ve tried a couple of other places in Belconnen but have ended up going back to Toyota. You might pay a bit more but their customer service is well ahead of most places – and I once had an $1100 job done for free because it was a known defect. Plus I’ve always been able to pop straight in to get minor stuff looked at.

Is it Aprils fools day? By the post above it looks like. Customer service yeah right only place I know of where you book a car in for something specific to be done and rather than ringing to see if you wish to go ahead and have it repaired they tell you when you pick it up then ask if you want to book it in to get it done. So yeah great customer service.

Services, I have a Camry that by their own book has a 15,000km or 9 month service interval but every 6 months they send me an SMS advising it is time for a service and then claiming the world will end and the car will be zapped up by the good ship enterprise if I don’t get them do it. I emailed them about it to be told the system doesn’t know my model has a 15k service interval. After the 3rd time it happend I called Lisa Grey and had a discussion about the wording, suggesting it was a tad over the top and borderline against the trade practices act. They stopped after this of course. The only reason I kept going back was the car was covered by a fixed price service plan, at $130 a pop so quite reasonable.

As for getting a ‘free’ repair because it was a known defect, well ummm one can but hope that was the case. It is called a warranty job (and Toyota themselves pay). I had them fix a known dash rattle on my car, took 3 attempts and lasted 1 month before it started again. For my efforts I can see where they used screw drivers to pry the window frame trim pieces off.

The remote are a pain and expensive for sure, but you know it is that die, just that the battery goes flat. Toyota of course in their wisdom made them sealed units. You can get replacements from the key cutting shops much cheaper and instructions for coding them to your car are freely on the net.

I thought Canberra Toyota is a rather expensive injector clean. A bottle of injector cleaner is much much better.

PS I am now done with them, my car has had its last fixed price service and its last visit to Canberra Toyota.

I had it with that mob too.
I am still waiting for the “free” movie tickets from a service deal 4 months ago. I don’t know if it is a scam but they repaired a puncture while it was there without referral. They claim the car had a flat tyre when it arrived which it didn’t – it was inspected by the reception guy in the driveway. Also quoted for $1200 of repairs and charged a bomb for a service that was really an oil change.
I later had the same repairs done for $400 by LubeMobile at my home less than 24 hours after I phoned them.
Don’t know why I haven’t used LubeMobile before but I will be from now on.

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10
c_c™ 11:01 pm
06 Feb 14
#

Richard Bender said :

NRMA in Tuggeranong did the major service on my Aurion for $500. That was two years ago, so it might be a bit more now.

Rollersk8r – was your known defect perchance a VVTi oil line? $1100 is highway robbery, but if it was the oil line, at least you got Toyota to acknowledge it was their fault.

ha, yeah they were doing repairs on that as standard, but trying to keep it quiet. It was technically a recall, but they decided to let it be repairs at service intervals instead. It’s itemised on invoices as ‘VVTI Upgrade” because they replaced the plastic part with something more robust.

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11
Ringer 9:01 am
07 Feb 14
#

Thanks everyone for your recommendations. I enquired Jaws automotive and the quote is a lot cheaper than Toyota. That really helped me with my tight budget. Thank you!

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12
Postalgeek 9:26 am
07 Feb 14
#

Whether the vehicle is under warranty or not, something anyone can do is go to an auto shop and buy oil, oil filter, fuel filter, and air filter suitable for their vehicle. Check your service book and it’ll let you know what you need. Leave them on the front seat and let the auto service know they are there for the service. Maybe just give them a ring first to much sure they’re okay with you supplying consumables.

The mark-up on consumables can significantly add to a bill.

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13
dtc 9:38 am
07 Feb 14
#

towerofsoup said :

I have almost the exact situation Ringer! Except my Toyota has only done 65k, and Toyota belconnen is trying to make me do the 80k $750-1000 expensive service! Anyone got a recomendation for a good mechanic on the northside?

Dynotune in Mitchell are good.

If you just want a standard service (ie oil change, filters etc) then most places will be fine, Kmart in Braddon or Ultratune in Belco etc etc.

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14
EvanJames 9:39 am
07 Feb 14
#

Useful info here. I’m running out of places to try in Braddon, so the mention of CWC at Ainslie Village was a good reminder. Jaws at Phillip also gets added to the list.

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15
Rollersk8r 10:08 am
07 Feb 14
#

JC said :

Rollersk8r said :

Well I’ve tried a couple of other places in Belconnen but have ended up going back to Toyota. You might pay a bit more but their customer service is well ahead of most places – and I once had an $1100 job done for free because it was a known defect. Plus I’ve always been able to pop straight in to get minor stuff looked at.

Is it Aprils fools day?

Well I have nothing to gain by defending them. However, I know what a warranty is and the car was out of warranty when I had the $1100 steering issue fixed.

Plus 15,000km is the standard service interval for most Toyotas – but of course the logbook and Toyota themselves recommend you go in every 7500. It’s not that big a deal.

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