I rent a flat-tin-roofed 2bdr property in Fisher and have had a couple of instances with the gutters overflowing during major storms and leaking into the house.
The first time this happened, a couple of years ago, there was some leaking in the master bedrooms which I was able to deal catch in buckets and mop up with towels. It wasn’t a huge amount, but I called it in to the property manager anyways the next day as per the rental agreement. I was advised to keep an eye on it but nothing much else was done.
During the next storm a week or so later the ceiling in the master bedroom came down. It was a heavy downpour and was forecast to go on for a few more days so I called in the SES and they patched it up as best they could. I called it in to the property manager on the same day and within a couple of weeks it had been patched up and the carpets dried.
I was advised by the property manager at the time that there was an issue with the gutters that caused them to clog up during heavy downpours and was told that they would have someone come out periodically to remove any debris build up. I was happy with that.
A guy came around to check the gutters once since then.
This time, during the last couple of downpours last month, there was initially some major flooding throughout half of the house which I reported immediately, mentioning the previous issue with the gutters, but was told by a receptionist at the real estate to email the (new) property manager as she was unavailable and told to deal with the water as best I could with towels and buckets until she got back to me. I emailed and heard nothing back. Within 3 days there was a second major downpour which brought large parts of the ceiling down again, this time in both rooms, soaking furnishings, beds, coverings, carpet throughout the house, and causing the wood to warp and break a fitting on one of the beds rendering it useless and unrepairable.
This happened on a weekend so I called a roof repairer from the supplied emergency numbers to ensure no further damage would be done and emailed the property manager immediately. The next business day I also called in again but was unable to reach her so I left a message for a call back and emailed again. When she called, she said she had received both emails at the same time, citing issues with their email servers.
She authorised the carpet cleaners to come out and but they took a full week to arrive and once they did, they removed the carpet throughout the house, saying it had been too long and the carpet was damaged. They did no provide blowers saying they were not authorised to do so by the real estate.
As a result, I have been unable to live in the house due to the moisture, smell and general upending of the house done during the carpet removal for a full month and have been living with family elsewhere. As mentioned I also have no beds as they and their coverings were soaked and the mattresses are now riddled with mold, and one was broken.
When I’ve asked the property manager, who has been incredibly difficult to reach, whether their insurance would cover the damage to my property she said I’d have to take it up with my insurance and has left it at that.
Correct me if I’m wrong but isn’t this a breach of the Rental Tenancy Agreement in regards to repairs and maintenance of the property? According to the Tenants Union site, any damage done to tenant’s property as a direct result of inadequate maintenance of the structure should be covered by the landlord’s insurance.
For the past two weeks I’ve been on the hunt for another suitable place home but