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Significant slow internet speed lately in Dunlop area

By 10 April 2010 74

Did anyone else notice this significant slow internet speed lately in Dunlop (I’m in Jarramlee Park)?

Two weeks ago I was getting frustrated with my supposedly ADSL speed slowed down. So I used my provider’s speed test application online to check the speed. A couple of weeks ago, I got roughly 780kb/sec download speed, which isn’t bad for me, being on a pair gain system.

This week, the internet speed was even slower. Today, I checked, it’s running at 46kb/sec!!!!!!!!!!!!! Hello? Am I going crazy? WTF? It’s slower than a dial-up modem!!!!!!!!!!!!!!

Seriously, Telstra needs to get their act together and do something about it. There are more and more residents moving into Dunlop area and needless to mention the Gungahlin area, and why do we have to suffer the consequence of other people’s incompetency?????

I’m getting more and more frustrated as days go past. I need to work from home from time to time but right now there is no way for me to do a simple search. It took about 1 min to load RiotACT website and another 1 min for me to open my Gmail to retrieve my password. How long do you think will take me to do a stock image search in an online photography library????!!!!! The bloody front page wouldn’t even load!!!!! I’ve been downloading an artwork specs sheet, less than 1MB PDF, for over 5 minutes now.

My patience is running thin!!!!!! Not to mention my deadline is apporaching. I think we, who have to go through this, need to think of a way to get our points across. TELSTRA NEEDS TO DO SOMETHING ABOUT THIS!!!!!!!!!!! We are living in a digital world right now and they can’t even provide a basic and stable broadband infrastructure!!!! What a joke!!!!!

Dunlop isn’t out in the countryside. It’s in Canberra, the capital city of Australia, and I have internet speed slower than a dial-up modem. Tell me if I don’t deserve the right to be furious?!

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74 Responses to Significant slow internet speed lately in Dunlop area
#1
steveu4:40 pm, 10 Apr 10

Welcome to Canberra, capital city of Australia and classed as a ‘regional’ area by Telstra
School holidays starting does help your net speeds at the moment either.
http://www.actbroadband.net highlights the rats nest of RIMS Telstra has installed to save costs and force everyone to go through Telstra Wholesale.

Being a safe labour seat, dont expect anything to happen NBN-wise in this town anytime soon.

Sorry to bear such annoying news.

Steve

#2
eh_steve5:25 pm, 10 Apr 10

Defintely not shaping?

#3
Spectra5:25 pm, 10 Apr 10

I checked, it’s running at 46kb/sec!!!!!!!!!!!!! … It’s slower than a dial-up modem!!!!!!!!!!!!!!
online photography library????!!!!!
TELSTRA NEEDS TO DO SOMETHING ABOUT THIS!!!!!!!!!!!

Well perhaps if you weren’t wasting quite so many bytes on superfluous punctuation you’d have more bandwidth for everything else.

More seriously, have you checked with other people around you? 46kb/s is very slow indeed and sounds more like a technical issue than one simply of congestion. What’s your modem’s sync speed? What are other people around you getting (sync and actual speeds)? Are they on different ISPs or the same as you? It’s very easy to blame Telstra for every problem (fun, too!) and they’re certainly responsible for more than their fair share. However I’d want a whole lot more information than a couple of speed tests before being quite so sure of where the fault lay.

#4
martin756:05 pm, 10 Apr 10

telstra suck!

#5
Tony6:52 pm, 10 Apr 10

Actually, 5-6kb/s is dialup speed

#6
hax7:28 pm, 10 Apr 10

Ha! Telstra rang me yesterday, ‘informing’ me none of my services are with them. I told them not to call me again!

#7
Woody Mann-Caruso10:14 pm, 10 Apr 10

Have you tried restoring your router to ITS FACTORY SETTINGS?????!!!!! Have you bothered to call your ISP’S HELP DESK?!?!??!!!? What makes you so sure this has anything to DO WITH TELSTRA AT ALL??!??!!1

Tell me if I don’t deserve the right to be furious?!

That sentence doesn’t make any sense.

#8
Primal10:53 pm, 10 Apr 10

Tony said :

Actually, 5-6kb/s is dialup speed

5-6kB/s, not kb/s, is dialup speed. Bytes vs bits.

#9
Gerry-Built12:19 am, 11 Apr 10

Living in the same area – we’ve had ongoing problems with slow speed especially since Christmas time… so much so, that with TPG unable to guarantee us greater than 512kbps, we’ve dropped our plan to that speed… ridiculous! We’ve written to everyone suggested on the ACT Broadband site (see link post #1), but so far, all we have heard was John Stanhope’s office wrote to say they have written to Senator Conroy. Not holding my breath… Telstra have stuffed Gungahlin, Dunlop, West Macgregor etc… and with Telstra now considered a private company, the Federal Government has no jurisdiction over them. Telstra won’t talk to us, telling us we have to go through our ISP – and they just tell us “Congestion Issues at Melba Exchange” with no timeline to rectify, blah, blah, blah…

If we lived out in the countryside, we’d probably qualify for the Broadband Guarantee – LOL. If you can see Mt Rogers (we can’t – we face Macgregor West), you may be able to get TransACT’s wireless service, though it ain’t that fast…

I don’t see Dunlop’s (or Gungahlin’s) Internet woes getting fixed anytime soon – we seem to be very low on their priorities…

#10
Gerry-Built7:10 am, 11 Apr 10

Oh, BTW we were told that Telstra routinely shapes at the Melba exchange during times of congestion… we’ve had speeds that slow at times… though more often during peak periods it slowed to around 174kbps (though it varies in ‘slowness’). They seem to be able to keep us at 512 adequately, though yesterday and today, it has been noticeably slow…

#11
geoffrah8:09 am, 11 Apr 10

All of Dunlop sits on RIMs , so regardless of who your provider is you are limited by the crappy Telstra infrastructure.

We are in the Meadows area of Dunlop, and have noticed speeds turning to crap over the last few months (particularly in the evenings). Increasingly VOIP has become unusable, and things like IView on the ABC also.

Pings to external sites are blowing right out – there have been quite a few posts about the Dunlop situation in Whirlpool.

#12
damien haas10:59 am, 11 Apr 10

wireless broadband through anyone but telstra.

solves all the angst.

#13
dvaey11:11 am, 11 Apr 10

Gerry-Built said :

Oh, BTW we were told that Telstra routinely shapes at the Melba exchange during times of congestion..

Comments like this, and the OP, make me realise how much people like shooting their mouth off about ISPs, while having no idea of OSI. Your telephone exchange is on layer 1-2, shaping is done around level 3-4.

Whats next… telstra shapes your internet traffic in warm weather, to reduce the heat in the wires from the friction of your data moving along them?

If there werent about a dozen other options for internet in Canberra, then you might have a cause for concern, but if you dont like your ISP, then change.. its not rocket science

#14
el12:24 pm, 11 Apr 10

dvaey said :

If there werent about a dozen other options for internet in Canberra, then you might have a cause for concern, but if you dont like your ISP, then change.. its not rocket science

Yes, of course. All of those folks affected in the Gunghalin area can change their ISP – to another ISP re-selling the exact same Telstra wholesale service, connected to the exact same RIMs, running back to the very same congested exchanges.

What a great ‘fix’ that is. Amazing. You’ve single-handedly just solved all the problems for Gunghalin residents, some who were until recently unable to even get a basic ADSL1 service. You should be the new minister for Communications once Conroy gets the boot.

#15
hax12:42 pm, 11 Apr 10

New suburbs in Gungahlin have FTTH (10mbps to 100mbps!) but only in non-Telstra areas. I wonder how long until (if ever) they will upgrade the older adjacent suburbs?

Move!

#16
Gungahlin Al5:52 pm, 11 Apr 10

hax said :

New suburbs in Gungahlin have FTTH (10mbps to 100mbps!) but only in non-Telstra areas. I wonder how long until (if ever) they will upgrade the older adjacent suburbs?

Move!

In Harrison here Hax – a newer suburb. And no they don’t. All of here and half of Franklin get whatever ADSL scraps are going only. And yes – like several people here we are experiencing absolutely crap bandwidth in the evenings over recent months.

#17
JC6:59 pm, 11 Apr 10

dvaey said :

Gerry-Built said :

Oh, BTW we were told that Telstra routinely shapes at the Melba exchange during times of congestion..

Comments like this, and the OP, make me realise how much people like shooting their mouth off about ISPs, while having no idea of OSI. Your telephone exchange is on layer 1-2, shaping is done around level 3-4.

Whats next… telstra shapes your internet traffic in warm weather, to reduce the heat in the wires from the friction of your data moving along them?

If there werent about a dozen other options for internet in Canberra, then you might have a cause for concern, but if you dont like your ISP, then change.. its not rocket science

Comments like this, make me realise how much people like shooting their mouth off about technical issues without having any idea about how it is really put together.

Clearly you have no idea how it is put together either. The DSLAM which in the case of older RIM installations such as the one that will provide service to the OP is installed in the street is used to separate the voice and terminate the ADSL stream. The voice is then sent to the actual RIM, which is really a voice multiplexer that then transports the voice back to the real telephone exchange in Melba.

The ADSL stream which has terminated on the DSLAM is now IP, ie layer 3. The DSLAM then connects back into the main ISP network, which in the case of RIM’s is ALWAYS Telstra wholesale, regardless of who the users ISP is. Thus it is possible that Telstra can shape if there are capacity restraints requring it.

By way of contrast newer installations use CMUX’s, so really shouldn’t be called RIM’s. The difference is the CMUX provides the functions of both the RIM and DSLAM in one box instead of two when a RIM is provided. From the CMUX the voice connects back to the main exchange and the IP data to the ISP network.

For customers not on RIM or a CMUX, your copper goes to the central exchange. In the central exchange each ISP installs their own DSLAM (some ISP’s share or use Telstra) which seperates your voice stream which is then sent to the telstra voice exchange and terminates your ADSL. Your data is then sent to your ISP’s network through their own infrastructure.

Technicaly speaking RIM’s and CMUX’s are technicaly the better solution as your copper line is almost always going to be short thus giving the highest possible ADSL speed. The problem of course this means that each and every ISP needs to install their own gear in the street or use the Telstra wholesale network, which is limited to 2mb/s per customer and is limited in capacity.

Maybe what we need to do is stop whining about Telstra and get other ISP’s to start installing their own gear in the street. Then and only then will users in RIM or CMUX area’s get a decent service without being reliant on the Telstra wholesale network.

#18
Gerry-Built7:02 pm, 11 Apr 10

dvaey said :

Comments like this, and the OP, make me realise how much people like shooting their mouth off about ISPs, while having no idea of OSI. Your telephone exchange is on layer 1-2, shaping is done around level 3-4.

Yeah – you know what – I’m not in IT and I don’t give a stuff hang about all that you just dribbled on about. I shouldn’t even need to know what a CMUX or RIM, or understand what OSI *is* to simply receive an internet service. Simple fact is, in Gungahlin and Dunlop, where people live – service is substandard. Any suggestion of moving for better internet is just dumb – why should I have to move to where the good service is? Telstra have equipment not up to standard, and there is ample Government support to rectify the situation.

#19
Gerry-Built7:14 pm, 11 Apr 10

damien haas said :

wireless broadband through anyone but telstra.

solves all the angst.

Beside ADSL (1), our only other Broadband option in Jarramlee Park (Dunlop) is the prohibitively expensive satellite.

#20
DMN11:39 pm, 11 Apr 10

Hi all – there are pockets in Dunlop that have reasonable connectivity…I sold my house in Traeger st 18 months ago and I was able to get around 6000kb/s day or night but that was 18 months ago so in my wisdom I decided to purchase another house in the Meadows (Hall side) and this is where my problems began, currently I am on a business 8000kb/s plan with PacNet (Pacific Internet) in other words Telstra Wholesale but my plan is automatically shaped to 2500kb/s why – because of those RIMS but the bigger problem is that most evenings my connection speed drops down to around 20-50kb/s which is below the guaranteed threshold of 128kb/s + my pings are over 1000ms – I have complained about this to PacNet for over 12 months and nothing happens mind you this is after all their spiel about how good they are as an ISP but in reality they are all the same and do nothing and before anyone says anything my equipment is fine.

Being in the IT industry for many years and also having been heavily involved in the tech side of comms the suburb of Dunlop has been a total disaster for Telstra from the word go – the bottom line is that they have skimped on the equipment for example when I was connecting up the ADSL 12 months ago I went down to the RIM in the meadows and checked the internals out – bottom line they are just saturated and cannot handle any form of congestion due to their age – so what next? – good question…I am currently looking at Skydata but even that has its limitations i.e. bad weather, LOS (Line of Sight technology), strong winds etc but if only I could get that stable connection! I also use Optus broadband card and for that matter a Telstra NextG card but as I have equipment at home that requires a static IP address so my choices are limited but keep in mind that the ISP’s are happy to keep on charging you for a service they know they cannot provide and do nothing about it – this is called profits to impress shareholders.

As Dunlop is a Brownfield site who know’s if TransACT will come and what with all the fighting over the NBN and who gets what and at what price it might be many years before something happens — also keep in mind that the new section (units etc) is coming on-line shortly so that will only add to the congestion, mind you Telstra had major problems with that as well – so guys and gals keeps you chins up and lets pray for a miracle because we certainly need one!

#21
Aurelius9:03 am, 12 Apr 10

If your speeds are so appalling, what has your ISP said about it?
Until you call them, whinging in a public forum like RA or Whirlpool is just attention-seeking behaviour.
I work in a Canberra-based ISP, and in the last 3 years, I can count on one hand the number of speed issues that were for causes unknown or causes unresolvable.
In 90% of cases, it’s due to something local (something the customer has actually done, or their equipment being faulty or poorly set up). In almost all other cases, it’s due to poor wiring in the house.
Having said that, if you’re with Telstra, and Bigpond, you are being ripped off. None of their plans are best-in-market, so you’re harming yourself before you even start out.
I agree that as a customer, you shouldn’t need to know all the stuff explained in this thread. But if you’re gunna spout uninformed and unsubstantiated rubbish like “Telstra routinely shape at Melba exchange”, expect to be corrected on it.
Sure, noone should have to move for better internet access. But the reality is that your connection quality will be determined by the infrastructure in your area. And if the infrastructure is poor, it either needs to be upgraded, or you’ll suffer the consequences. Noone forced you to live in the middle of nowhere. Suburbs away from the centre of cities have cheaper real estate for a reason. Telecommunications infrastructure is just like transport infrastructure, educational infrastructure, medical infrastructure – until it arrives, you have got what you got.

#22
DMN10:56 am, 12 Apr 10

Aurelius – what has my ISP said about it…there waiting to hear from Telstra which has been the standard comment over the last 12 months – they have been contacted sometimes several times a week so until a network improvement is actually initiated nothing will change. I totally agree that most speed issues are usually customer related but I can assure you not in my case as my download speed is usually ok between the hours of 1 – 9 AM…attenuation / line sync etc are all within the norm.

BTW – my line is shaped and I think you will find so are many others out our way – due to the poor infrastructure in Dunlop they [Telstra] have little or no choice.

Since when is Dunlop in the middle of nowhere and cheap real estate – your kidding right? + Telstra were going to roll-out of the art equipment when it was in the greenfield stage – they changed their minds at the last minute but that really doesn’t surprise me. You are correct we have what we have and one day it will change – when will be the big question!

#23
Mick11:04 am, 12 Apr 10

DMN said :

Being in the IT industry for many years and also having been heavily involved in the tech side of comms the suburb of Dunlop has been a total disaster for Telstra from the word go….

Thanks for the comment DMN. Being in Dunlop for several years I am pretty used to the slower speeds of the net (compared to what I was getting in Ainslie), and whilst I haven’t noticed any slower speeds recently, it would be nice if ADSL 2 was actually an option in our suburb. Originally my house was pair-gained and I couldn’t even get ADSL, so I guess I should be happy to get faster than dial-up at all.

So what needs to happen? Upgraded Melba exchange? A NEW exchange? Upgraded infrastructure? What would it take for anyone to invest in fixing it?

#24
SolarPowered11:20 am, 12 Apr 10

Aurelius, it is not an ISP issue. It is a Telstra issue.

Check out http://actbroadband.net

@ACTBroadband, this one is right up your alley….

#25
hax12:19 pm, 12 Apr 10

Gungahlin Al said :

In Harrison here Hax – a newer suburb. And no they don’t. All of here and half of Franklin get whatever ADSL scraps are going only. And yes – like several people here we are experiencing absolutely crap bandwidth in the evenings over recent months.

ok it’s really only Forde and half of Franklin, and the ‘yet to be built’ suburbs.
My parents live in the ADSL part of Franklin and they have ongoing issues with speed, so I understand all to well!

Nobody wants to duplicate infrastructure, so even when there is competition (ie Telstra and TransACT) they divide the suburb in half to share equally – but this doesn’t ultimately give anyone a choice, since which half you live in dictates what is available.

I don’t think that gives Telstra any incentive to ‘up their game’ because in a sense their not actually competing with the competition!!

My comment about moving, I know is unreasonable, but is possibly a harsh truth if it’s really that important..
Upcoming suburbs will have superior infrastructure and who knows how long upgrading the existing ones will take?
Canberra is becoming a town of internet haves and have-nots!

#26
Gerry-Built1:51 pm, 12 Apr 10

Aurelius said :

But if you’re gunna spout uninformed and unsubstantiated rubbish like “Telstra routinely shape at Melba exchange”, expect to be corrected on it.

Telstra shapes during peak periods of use; this was what we were told by our ISP (TPG). Feel free to explain further rather than just telling me I’m “sprouting… rubbish”, and helping lower the standard of the conversation

:P (yes, I know I’m on RiotACT )… <–Smiley belongs here

We have been through several levels of Technical Support, from the "have you tried turning it 'off' and 'on' again?", "reset your modem" crap, through to the "we will contact Telstra". We formally lodged faults (with TPG); once in December, twice in January and once again in February. The final time, we also lodged a complaint with the ACCC. When the ACCC responded, they told us the following:

"As you are not an end user of a Telstra internet service it is not their responsibility to give you information about their infrastructure. Your internet provider is TPG. Telstra is the wholesaler that provides the infrastructure that enables TPG to provide you a service. Therefore, it is TPG’s responsibility to investigate and provide an explanation of the infrastructure issues that affect their ability to provide you a working service. As Telstra are there wholesaler, they are able to obtain this information and relay it to you.

Furthermore, you have been told that you cannot get an ADSL service because your premises is not supported by the right kind of infrastructure. I understand that you are not satisfied with this situation, but the TIO does not handle this type of complaint.

Decisions about the placement and type of network infrastructure are business decisions of the carrier that owns the infrastructure. If you would like to take your complaint further, you may want to raise the issue with your local Member of Parliament."

I have written to any local or Federal pollie I thought might be interested, with only one response to date, and that was Stanhope's "we'll write to Conroy…" letter…

Might be about time to lodge another complaint with TPG then…

#27
Grail2:00 pm, 12 Apr 10

dvaey said :

Comments like this, and the OP, make me realise how much people like shooting their mouth off about ISPs, while having no idea of OSI. Your telephone exchange is on layer 1-2, shaping is done around level 3-4.

Comments like this make me realise how much people like shooting their mouths off about technology they don’t understand.

OSI is the Open Systems Interconnection reference model, which officially has about 7 layers of technology starting with mechanical specification of the connectors used to hook the network together (eg: RS-232), the electronic signalling over the mechanical layer (X.21), the logic over that electronic signal (X.25), etc. The major mis-feature of OSI is error-checking and correction at every layer of the model.

The Internet only has a four layer model: Physical and Link being layer 1, Network (ie: IP), Transport (ie: UDP/TCP) and Application (ie: mail server, mail client). The major difference between Internet and OSI models is that Internet puts error checking (ie: a CRC) into each packet (Ethernet frames, IP packets, et al), but the error-correction is only done at one layer – which is layer 3 if using TCP or 4 if using UDP or other unreliable transport. Lower layers will simply discard broken packets.

Grail said :

If there werent about a dozen other options for internet in Canberra, then you might have a cause for concern, but if you dont like your ISP, then change.. its not rocket science

Many suburbs such as Dunlop don’t have a dozen options, they have one: that one option is a Telstra line of some form, whether it’s from Telstra or a retail service provided using Telstra wholesale services. There’s pathetic 3G coverage, there’s no TransACT, iBurst or other radio wireless coverage, there’s no access to the telephony gear for other ISPs to install their broadband connections.

Please do your homework before pretending to have a technical opinion.

As for Mangagal, while I enjoy a good rant as much as the next person, I’d like to remind Mangagal that this is RiotACT, not the dear_gnome community on LiveJournal. There are ways to rant without expressing your frustration level as a bar graph consisting of exclamation marks ;)

#28
Gungahlin Al2:28 pm, 12 Apr 10

Grail said :

There are ways to rant without expressing your frustration level as a bar graph consisting of exclamation marks ;)

LOL!

I wasn’t going to comment, but what the hay? For a technical and therefore presumably intelligent discussion, (putting aside obvious/deliberate typos) there has been the most appalling grammar, spelling and punctuation through this whole thread. And altogether WAY too many apostrophes…

#29
DMN2:38 pm, 12 Apr 10

Hi Mick – unfortunately it will require significant investment to upgrade the infrastructure – its getting to the exchange that is the issue specifically in the Dunlop area anyway…ADSL2 will be a dream for most of us – maybe Aurelius’s Canberra based ISP would like to invest in the Dunlop area…I reckon they would be onto a sure thing and would gain many a clientele including me :)

And as per my previous post’s until this investment happens nothing will change…as per Grail’s comments we don’t have a choice at all it’s either Telstra/Telstra Wholesale and that’s it – you could move but for people that have already invested in a house in the Dunlop area (like me) that will not be happening any time soon.

Listen to JC’s comments and lets stop complaining about Telstra and encourage other ISP’s to invest in the area – this will be more likely to happen I can assure you.

#30
Cotts3:01 pm, 12 Apr 10

I live in Dunlop as well and can sympathise with the situation. However posts with your caps lock button on dosen’t help the situation.

Essentially all of Dunlop is using RIM’s, the only thing that will fix this situation is if Telstra upgrades the infrastrucutre or if the NBN actually happens.

The best thing everyone can do is call up their ISP and lodge a fault with them, if enough faults are lodged with your ISP’s they can bring it to the attention of Telstra and hopefully they can recognise there is congestion and do something about it. The ISP can’t do anything as its the infrastrucutre thats the issue, not the ISP.

I just call my ISP up whenever ping times are high (500ms+ back to the ISP’s website) and say there is congestion. They log it and add it to my job.

Call up the ISP’s and lodge faults people! The only real way anything can be done about it.

I can only get a 1.5mb connection that is congested most evenings, but from what I hear I am lucky to get a line, some people in Dunlop cannot even get ADSL connected.

Also if you can get it, get TransACT SkyData. It’s ADSL 2+ fairly cheap and is not congested, you need to have LOS of Mt Rodgers though. My house can’t get it though :(

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