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Southern Air Conditioning & Refrigeration – had a great experience

By 18 January 2014 1

I am calling these guys the Compassionate Air Conditioning Guys and I have so much gratitude for them.

My mother was discharged from hospital post-surgery on the Monday and we returned home to discover that her air-conditioner was broken.

I did a Google search and called around and eventually got a hold of Nick at Southern Air Condition & Refrigeration (http://www.southernairconditioning.com.au/).

1. They didn’t get pissed off with me when I phoned them at home at 7.30 Monday evening trying to see if they could repair mum’s model of a/c

2. They expedited mum’s job despite being totally flat-out at present – both the initial visit on the Tuesday and then the return visit to replace the system on Friday when it turned out that a repair job wasn’t worth it. They put the order in for a new unit on Tuesday.

3. They were friendly, cheerful and helpful.

4.  When they discovered that she had been readmitted to hospital for post-op complications, they were so kind and compassionate about it.

It’s really nice when you have a positive experience so I just wanted to share.

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One Response to
Southern Air Conditioning & Refrigeration – had a great experience
Persephone 11:11 pm
18 Jan 14
#1

I am sorry to hear about your mum, and I hope she gets better ASAP.

Meanwhile it is nice to have a good story about people being kind, considerate and helpful (makes a break from the bad parking!)

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