This post is more of a courtesy to other people so that they can avoid what we are going through. My husband and I moved to Canberra late last year. Knowing the winter would be cold (duh!) we had a split system air conditioning system installed in January. We paid more – thinking heating was important – had a Daikin installed through Delta Air Conditioning. We came home on the 3/8 to find the air conditioning unit wasn’t working. We called Delta. No problems. We will ‘pencil you in for Tuesday afternoon’ to have a technician out there but we will try to have someone come out on Monday afternoon or Tuesday morning.
Monday afternoon and Tuesday morning go by. No technician. But that’s okay because we are pencilled in for Tuesday afternoon.
Then we receive a call late on Tuesday afternoon to say sorry the technician is not going to be able to make it.
However! ‘You are first up on Wednesday morning. It should be around 9.30am. The technician is finishing up at another job and he is coming straight to you.’
9.30am Wednesday morning goes by and no technician arrives. At 11am my husband suggested I call Delta. I rang and they said, ‘they’re not far away. They’re in Mawson. I’ll give you a call back in an hour or so to let you know when.’
I asked him, ‘It will be today?’. No response. So you didn’t need to be Sherlock to realise they weren’t coming and I had been led up the garden path. We weren’t first up or even next up. He was just stringing me along.
The hour goes by. No phone call back.
At this point I emailed Daikin and explained that Delta hadn’t been able to make the scheduled appointments. Were they able to send another technician given that the unit is under warranty?
Daikin, to their credit, emailed back almost immediately