Tag Archives: ACTEWAGL

ActewAGL jobs to be slashed after budget cuts


Canberra-based utility provider ActewAGL has today announced that as many as 83 jobs will be cut as the result of a 36 per cent cut to its operating budget.
From ActewAGL’s media release:
ActewAGL has announced how many job losses are proposed as a result of the AER’s final decision on the ACT’s electricity distribution network for the period [...]

ActewAGL “free” energy saving house calls

Ask RiotACT

I’ve just received a form letter from ActewAGL offering to install, for free, products such as door seals and energy-saving light bulbs so that I can start saving money.
Informed by the No Santa Claus Theorem, I find it counterintuitive that a business would altruistically spend money on me so that I will in future spend less [...]

ActewAGL Market and Standard energy contracts

By 6 January 2015 HEADLINE ARTICLE

I recently found out that if you call ActewAGL and say something about an Origin Energy offer and ask if ActewAGL have a competitor rate you can get 16% off electricity and 12% off gas consumption instantly. I gave them a call and it worked. However, during my 10 day cool off period I have been [...]

ActewAGL reminds the community to keep away from damaged or vandalised electricity infrastructure

By 17 December 2014 HEADLINE ARTICLE

ActewAGL is asking people to keep away from and report damage to electrical infrastructure, which poses a threat to public safety.
As we approach the holiday season this reminder is even more important with children out and about on school holidays.
ActewAGL General Manager Network Services, Rob Atkin, said “It’s important that the community understands the dangers [...]

Get your free ActewAGL community calendar now!

By 10 December 2014 HEADLINE ARTICLE
Chadwick Clark from Lyneham with his photo City Lights – surreal morning lights in the capital

Twelve talented amateur photographers from Canberra and the surrounding region have had their images selected from 750 entries to feature in the 2015 ActewAGL Postcards From Your Town calendar.
Chadwick Clark from Lyneham was the big winner, receiving a cash prize of $1,000 for his winning photo City Lights – surreal morning lights in the capital, [...]

Snap up a free ticket in time for Christmas

By 6 December 2014 HEADLINE ARTICLE

ActewAGL is offering its customers one complimentary ticket per household to the National Gallery of Australia summer blockbuster exhibition James Turrell: A Retrospective for use across the weekend of 20 and 21 December.
ActewAGL is the Principal Exhibition Partner and Director Marketing and Corporate Affairs Paul Walshe said “James Turrell: A Retrospective is a spectacular exhibition [...]

ActewAGL to conduct helicopter patrols as part of its network maintenance program

By 2 December 2014 HEADLINE ARTICLE
ActewAGL helicopter patrols

ActewAGL will be carrying out helicopter inspections of overhead powerlines from today 2 December across parts of Canberra. The patrols will run until 16 December (weather permitting), and are an essential part of vegetation management and asset management.
ActewAGL General Manager Network Services Robert Atkin said, “The helicopter patrol is a significant part of our overall [...]

Reliability, safety and security of ACT electricity supply at risk following unprecedented AER draft decision

By 27 November 2014 HEADLINE ARTICLE

The Australian Energy Regulator (AER) has today released a draft decision drastically reducing and backdating expenditure allowed on the ACT’s electricity distribution network for the period 1 July 2014 to 30 June 2019.
ActewAGL Chief Executive Officer Michael Costello said, “This decision does not make sense. ActewAGL currently has the cheapest and most reliable network in [...]

State of the Capital – Weekly Political Wrap 16/10/14

By 16 October 2014 HEADLINE ARTICLE

ACTEW: Money down the drain
As money was sucked down the drain from the ACT taxpayer, it fell from the sky for ACTEW’s top brass this year as new Managing Director John Knox flushed away some heavy waste. Including long-service leave, Ex-Managing Director Mark Sullivan left the job this year with a miserly termination package [...]

Gas bill – Conversion Factor

By 3 September 2014 HEADLINE ARTICLE

ActewAGL suddenly changed our Conversion Factor from about 0.6 to 0.9 and claims that all of a sudden we are using about 60% more Units than our previous bill (even though someone moved out of our place 3 months ago and was not replaced).
ActewAGL have reissued an old bill and a issued new one which [...]

Gas bill problem

By 16 August 2014 HEADLINE ARTICLE

Hey all, long time reader but first time poster looking for advice!
Today, I received a gas bill for the amount of $4000.00! It was quite a shock because since I moved into the property, I haven’t received a single gas bill. I moved into the property around 3 years ago and when I moved in, [...]

ActewAGL/Telstra – let’s play the blame game


I am new to this site, so not sure how best to attack this but some friends told me to use this forum to see if others are experiencing similar issues?
Quite a few months back we had ActewAGL in our street & backyard changing over the poles, we had a wooden one & now there [...]

Electricity Refunds / Cheapest provider in ACT?

By 22 February 2014

Got a couple of questions for the RA community:
If your electricity company (in this case ACTEWAGL) has you overpaying for electricity, are you entitled to a refund for the credit accumulated in your account?
9 months ago I moved into a 1 bedroom apartment by myself, and signed up to ACTEWAGL for electricity. With my prev. [...]

ActewAGL and incorrect credit reporting – what can I do?

By 19 February 2014

Need some advice please…
Two years ago I moved interstate. As I still had my house in my name, I duly updated my address and contact details with ActewAGL for water, gas and electricity. I also had mail redirection for a year. They sent me all of my subsequent water, electricity and gas bills to my [...]

ActewAGL feeling the heat on power poles

By 17 January 2014

ActewAGL has announced they’re scaling back today’s power outages for fear of being lynched by angry mobs:
Based on the latest weather forecasts, we have reviewed our planned maintenance schedule and made the decision to postpone 2 of the previously scheduled electricity interruptions for today.
These two jobs, which are pole replacements had the potential to [...]

AGL call centre boned? UPDATED

By 2 July 2013

This just in from a friend:
I just heard from my sister that works at the ACTEW Callcentre that all the staff have all been let go.
Supposedly just happened, I have seen nothing on the riotact or Canberra times about it.
We’ll follow up and let you know.

UPDATE: This just in from ActewAGL:
ActewAGL Chief Executive Officer Michael [...]

ActewAGL “Bitterly Disappointed” it can’t waste another $300k

By 21 June 2013

The Crimes has the unbelievably narcissistic Michael Costello saying how sad he is that he can’t blow $300,000 on a June staff party.
After all the shenanigans (Cotter Dam cost blow-out), John Mackay being sacked by ACTGov, and the $855,000 under-reporting of Mark Sullivan’s salary, Costello must be living in a parallel universe.
He also claims that [...]

Shane on the solar coaster

By 13 June 2013

Mayor Rattenbury is explaining his plans for solar feed-in tariffs in the wake of ActewAGL’s changes:
“The ACT Greens were critical when the Government didn’t continue to gradually reduce the payments on the old feed-in tariff as the scheme was very generous for PV system owners. But we are keen to see home and small business [...]

Power outage in Civic

By 24 May 2013

A few of us were happily breakfasting at Cafe Garema this morning when the power on the whole block went out at about quarter to 8. Turns out that Actew were doing works in the area and had stuffed something up. From what we heard, power is expected back up around 10am.
Luckily we had gotten [...]

Possible gas leak?? high gas consumption!!

By 3 May 2013

Hi guys,
I’m after some advice in regards to our gas meter readings if anyone can help!???!!
So my partner and I have just recently moved in to a newly built house in the new area of west Macgregor, we are the first people to occupy the house and seeing as we are due to have our [...]

Gas bill showing no gas consumption in Canberra?

By 30 April 2013

When I moved in to my apartment I connected to ActewAGL for electricity and soon started receiving gas bills that included the normal service charge and some gas consumption. After a while the meter reading stopped increasing and from then on I have been only getting “service charges” as I am registering no gas consumption.
I [...]

Dropping the pilot. John Mackay resigning from Actew and ActewAGL

By 15 April 2013

The Canberra Times has the bombshell news that John Mackay is quitting amidst the extraordinary scenes brought on by the under reporting of Mark Sullivans salary to run Actew Water.
When we get official statements we’ll add them in here.

UPDATE 15/04/13 16:27: Katy Gallagher and Andrew Barr’s statement is now available:
Outcomes from the meeting are detailed [...]

20,500 energy efficient lightbulbs installed in Canberra

By 27 March 2013

ActewAGL have been a busy little company making energy-saving house calls to over 2,700 Canberra homes since the program started in Feb, installing over 20,500 energy saving lightbulbs since the program started in Feb.
ActewAGL General Manager Retail Ayesha Razzaq said, “The program has received a very positive response from the community with over 2,700 [...]

ACTEW get’s CEO’s salary wrong by only $235k

By 20 March 2013

In a recent report ACTEW understated its CEO’s salary by $235k. Understandably they are a little embarrassed and nobody is saying very much. Mark Sullivan’s correct salary should have read $855,588, ABC News reported earlier today.
When you earn a salary that ridiculously huge it’s probably quite easy to misplace $235k, and we should all give [...]

Canberra Day celebrated with a sausage sizzle

By 12 March 2013

I wandered down to have a sausage and a can of soft drink on Civic Walk today to continue Canberra’s birthday celebrations. A reasonable crowd were hanging out watching the ceremony on TV, a small queue had formed for the traditional sausage on white bread, and it wasn’t a bad way to spend a [...]

ActewAGL putting on a BBQ for the Toast of Canberra

By 6 March 2013

[ 12 March 2013 at 11:00 am; ]

ActewAGL have sent out word that they’re putting on a do on City Walk for the exact birthday of Canberra on 12 March:

ActewAGL, Principal Partner of the Centenary of Canberra, invites Canberrans to join in raising a toast for Canberra’s birthday at a free barbecue outside the ActewAGL Assist store on City Walk in [...]

The words of the prophet are written on the ActewAGL wall?


RFS has sent this in:
This graffiti can be found on what I believe to be an ActewAGL building located near the junction of Stuart Street and Evans Crescent in Griffith. Either the deity in question has very retro tastes or some Canberrans have a very retro image of him. Not sure which,
Got an image of [...]

Beware the ill fitting ActewAGL uniform

By 1 March 2013

Canberra’s most fashionable crims like to dress up as police officers.
But for the less discerning low life ActewAGL has the thrilling news that an ActewAGL jumper and jacket has been liberated during a burglary:
ActewAGL and ACT Policing are reminding Canberra residents not to allow entry into their land by anyone claiming to be an [...]

ActewAGL helicopter lets slip the surly bonds of earth

By 1 March 2013

ActewAGL are giving warning that they’re putting a helo back into the sky to inspect their powerlines:
ActewAGL will be carrying out a helicopter inspection of overhead powerlines from Monday 4 to Friday 15 March 2013 (weather permitting), as part of its bushfire prevention program.
ActewAGL General Manager Network Services Robert Atkin said, “The helicopter patrol [...]

Get your money’s worth back from Actew

By 27 February 2013 FEATURED ARTICLE

Actew’s compliance with the Energy Efficiency (Cost of Living) Act 2012 means you can keep a small wad for yourself

Gongs for ActewAGL

By 22 February 2013

Gas Power and Water behemoth ActewAGL are letting us know they’ve won a Roy Morgan Research award:
At an event in Melbourne this week, Roy Morgan Research Chief Executive Officer Michele Levine announced the results of customer satisfaction ratings, collected through its 2012 Consumer Single Source survey of over 50,000 Australians and its Business Single [...]

Another three years of Carrie Graf

By 19 February 2013

Having taken a gig at the University of Canberra it seemed unlikely Capitals coach Carrie Graf was going anywhere.
This morning Basketball ACT are making known the deal is done:
In a coup for the Women’s National Basketball League, legendary coach Carrie Graf has signed a new deal with The Tradies Canberra Capitals – keeping her with [...]

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