I booked a table at Tusmo in Forde for Mother’s Day; I’d been looking forward to going there since learning they serve all free range meat and local produce.
Most tables were full, but it wasn’t incredibly busy. Nevertheless, we waited 20 mins before asking the owner to take our drinks order, then waited another long period before someone bothered to come back for our lunch order. Then we waited over an hour for our meals, except one which inexplicably came 30 mins before the rest.
When I asked the owner how much longer the meals would be, knowing my small children would only cope so long, he tried telling me our order got caught behold the one large table’s order. They were ordering when we arrived, so that was not the problem.
Finally, two hours after we arrived, the meals arrived, only for a waitress to drop my husband’s meal on the ground. Having waited so long already, he and I decided to share. I’d ordered a chicken schnitzel burger, which arrived seasoned but not schnitzeled, slapped in loaf bread not a bun, with a small smear of mayo for moisture. My father-in-law’s parmagiana had obviously been under a heat lamp for a long time and was inedible. The rest was okay, but hardly exciting or doing justice to the free range meat.
I paid the bill in full (less the dropped meal) so we could leave quickly, having decided not risk dessert and coffee, but told the waiter I would be in contact about the many problems. He just said repeatedly “I’m sorry about that,” so I would leave, although I was perfectly polite and obviously upset. With the details I was giving, he should have been either empowered to resolve problems himself, or finding the owner for me.
Not satisfied, my husband went to speak with the owner, who was apologetic and acknowledged we’d had a disastrous experience. My husband gave him our email address for him to contact us during the week and discuss.
Of course we have not heard from him. The overwhelming take-away for us is that they do not care about their customers (so long as they pay the bill) and do not care to try and salvage a situation.
Such a disappointing experience, when Gungahlin is finally getting a few interesting, different and good restaurants.