Unable to do business with ASIC

By 28 February, 2014 4

Is everyone else in Canberra just as frustrated with the new ASIC management of businesses as I am?? I cannot imagine which bureaucrat decided to create the system, but it simply doesn’t work, the log-in via ASIC connect, and then the attempts to link businesses and companies simply don’t work…..You can’t call them, so I submitted a detailed e-mail explaining the problem (Simply that the business name and the company name are the same, so their system can’t cross-link them) and they sent an answer back that said check the guide, the guide that I told them didn’t work in this situation….then the e-mail said take a survey on the effectiveness of this e-mail…but the survey wasn’t open either…and I can’t respond to the e-mail as it is automated….my day is not helped by the fact I’ve been waiting 35 minutes to get through to Grapevine….and they just hung-up on me as I reached the end of the queue…

 

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4 Responses to Unable to do business with ASIC
#1
dungfungus8:35 pm, 02 Mar 14

Yes, it’s a real “Catch 22″ to register a business name as the first thing they ask is details of your ABN so you then have to apply for and ABN on a separate page and guess what, they ask for your business or company name first.
It’s been designed by someone who has never been in business before, that is for sure.

#2
curmudgery11:56 am, 03 Mar 14

I tried to use the web forms they provide to re-register a business name. Nope.

I think the computer bods refer to it as recursion – where one function initiates a second function which initiates the first again.

Anyway, they provided an e-mail alternative which I used and that eventually produced the desired result.

Providing a computer system doesn’t mean you’ve provided a service. My guess is that none of the staff who used to provide the service over the counter were asked how the new computer system should function.

#3
Mordd1:35 pm, 04 Mar 14

Simple, register ABN under your own name, use that to register the business name, then amend the ABN to the new name, and done. From memory that was how I did it for a friend recently.

#4
dungfungus6:35 pm, 04 Mar 14

Mordd said :

Simple, register ABN under your own name, use that to register the business name, then amend the ABN to the new name, and done. From memory that was how I did it for a friend recently.

Great lateral thinking.

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