“Canberrans rightly place much importance on municipal services such as their roads, paths, publictransport, parks and garbage collection,” Mr Rattenbury said. “This survey demonstrates that, while there is room for improvement in some areas, overall the community has a high level of satisfaction with our local services.
The independent survey, conducted by Micromex Research, measured satisfaction with 36 services and facilities across Canberra as well as the relative importance the community assigns to each.
“The five areas achieving the highest satisfaction were library services, recycling services at Mugga and Mitchell, bushfire hazard reduction activities, maintenance of grounds at cemeteries and the control of stray dogs.
“Those areas identified as being the highest priority were bushfire hazard reduction, construction and maintenance of roads, lighting in public places, recycling services at Mugga and Mitchell and protection of endangered species and ecosystems.”
Mr Rattenbury said that to address comments last year from the Auditor-General, the Government changed the rating scale used to assess accountability indicators reported through the annual report.
The ‘somewhat satisfied’ and ‘somewhat dissatisfied’ categories were replaced with ‘neither satisfied or dissatisfied’. This impacted on survey results with many people moving into the ‘neither’ category.
“Using this new rating scale the overall satisfaction with the public road network was 64%, with 20% neither satisfied or dissatisfied and 17% dissatisfied (figures were rounded to the closest whole number). This compares to 15% dissatisfaction in 2011-12.
“The overall satisfaction with the ACTION bus network was 56%, with 19% neither satisfied ordissatisfied and 21% dissatisfied. This compares to 22% dissatisfaction in 2011-12.
I would have found myself very dissatisfied if TAMS had called me out of the blue, but fortunately for them I was not one of their random 1000.