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Want to be a mystery shopper?

By RachelPower - 4 March 2009 24

[ED – Before any of you start screaming. I asked Rachel to send in some information on this and no money or any other consideration has changed hands]

SpySee Mystery Shopping and Reviews are Canberra’s only locally owned and run mystery shopping specialists.  No doubt you have heard that mystery shopping is a great way to make money and be paid to do something you love anyway – shop!  This is not completely true although it is something very interesting to be a part of there is so much more to the big picture of mystery shopping.

SpySee are dedicated to changing the customer service culture in Canberra (and Australia for that matter) to one that values the customer and rewards them for walking through the door and spending money – even a smile is more reward than many consumers get.

To achieve this goal SpySee are seeking three kinds of people, mystery shoppers, business owners dedicated to customer service excellence and everyone who has a story to tell (good and bad) about service.

So you would like to be a mystery shopper, you have heard how rewarding it can be and feel that you shop anyway why not get paid for it?  There is a little more to being a SpySee reviewer than knowing how to shop.  We are looking for ‘customers’ from all walks of life (particularly the over 55 demographic) who want to share in SpySee’s vision for a better customer experience.  You will could be asked to complete assignments that range from having a coffee in a café, buying clothes and staying in hotels to assessing websites, phone manner and government departments.  Payment is typically offered as either cash payments and/or reimbursements for purchases (and yes you get to keep your purchases).  All the details regarding payment, times, objectives and how you are to conduct yourself are provided before you accept the assignments.  

After conducting your assignment you are required to complete a questionnaire online.  This can be very comprehensive so be prepared to have a good memory and be able to finish your assessment in the set time frame.  You will have the satisfaction of knowing that your feedback is assisting these businesses improve the service they deliver to you and all of their customers.  The nature of mystery shopping is such that there are many more shoppers than there are jobs so be aware this is not a full time position.

No time to be a mystery shopper however you would like your say on customer service experiences?  SpySee collects feedback through their website on actual customer experiences.  Customer Service Heroes is designed to thank those people who value customers time and time again.  On the flipside we know that people need to vent their anger and it is not always satisfying enough to tell the person behind the counter who did not care about you in the first place!  Tell Us your experience and SpySee will take your story as high up in the business as they can.  More than a rant and rave for the public, Tell Us offers the opportunity for business owners and managers to be informed and rectify issues they may not have been aware of. 

SpySee are also on the look out for business owners who want to improve their customer service or just have those niggling questions about their business answered.  Questions like:

    “what really happens when I walk out that door?” Or,
    “I know I have great staff, how can I reward them for great work without being seen as biased?” Or even,
    “I have just spent thousands on advertising, what do customers expect of my business based on my advertising and are my staff delivering on that expectation?”

SpySee has grown up in the community and know what Canberra customers expect, it certainly is not what a person from Sydney or Melbourne would expect. 

For more information, to sign up to be a mystery shopper or to Tell Us your customer experiences please visit www.spyseebiz.com.au.

What’s Your opinion?


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canberralocal75 said :

I’ve been mystery shopping for 6 years. I’ve shopped hundreds of jobs, for the majority of the shopping businesses that operate in Australia. I’ve had some great jobs in that time – plane flights, 4 star hotels and test drives to name a few. The experiences overall have been positive. I’m reliable and put together a thorough and ‘big picture’ focussed report that’s seen me nominated as shopper of the month for one company (although I did remain runner up). But my worst experience with a mystery shopping company has definitely been Canberra’s local Spysee. And I’ve given it plenty of time to resolve the situation before my decision to post on here and use their much talked about ‘word of mouth’. So whats the problem with them? Not paying up. I did a restaurant for them back in February where I paid $127 for a meal and this is still on my credit card accruing interest as it hasn’t been reimbursed for more then 4 months later. Other reports I did for them in April have also not been paid. Spysee used the reports, approved them and forwarded them on the clients. Then they decided that, not only wouldn’t they pay on time but they wouldn’t let me know this in advance. When I emailed them in April, they said they were working towards all payments ‘being caught up over the next few weeks’. A second email sent to them in May they decided to ignore. I called Carolyn (the CEO) 2 weeks ago, who told me payment was expected last week and if it didn’t happen she would let me know (not only didn’t it happen, she didn’t let me know). A nice way to put it is Spysee is unreliable and doesn’t treat their shoppers with the professionalism and service standards it ’s catch cry revolves on. Its pretty unacceptable for any business to operate this way, let alone one that thinks it can make Canberra the customer service capital of Australia and describes itself as “the Customer experience experts“ (after all if I had decided not to pay the plumber he would have started charging me interest at 23% after 7 days let alone 4 months). It seems either the business is about to go belly up or it simply deserves to. Communication is important when you let people down. Spysee hasn‘t effectively communicated and has let its shoppers down. Its not the first time they haven’t paid on time but at least last time they had the decency to notify shoppers in advance and see payments through the following month. If I was mystery shopping the mystery shopping companies out there, this experience has put Spysee at the bottom. Lets see how they like their much talked about ‘word of mouth’ when it relates to how they operate. Some Mystery shopping companies can do it right (I was reimbursed within 3 days for a recent job). Spysee is not one of them.

There is a rectangular button on the right of your keyboard – it has the word ‘Enter’ written on it. Please familiarise yourself with this key – it will make your posts readable.

Postalgeek 8:22 pm 14 Jun 12

This mystery shopping sounds great. Might give Spysee a call. Thanks for putting me on to them!

Elizabethany 7:24 pm 14 Jun 12

Maybe fix the 404’s on your own website first…

canberralocal75 6:12 pm 14 Jun 12

I’ve been mystery shopping for 6 years. I’ve shopped hundreds of jobs, for the majority of the shopping businesses that operate in Australia. I’ve had some great jobs in that time – plane flights, 4 star hotels and test drives to name a few. The experiences overall have been positive. I’m reliable and put together a thorough and ‘big picture’ focussed report that’s seen me nominated as shopper of the month for one company (although I did remain runner up). But my worst experience with a mystery shopping company has definitely been Canberra’s local Spysee. And I’ve given it plenty of time to resolve the situation before my decision to post on here and use their much talked about ‘word of mouth’. So whats the problem with them? Not paying up. I did a restaurant for them back in February where I paid $127 for a meal and this is still on my credit card accruing interest as it hasn’t been reimbursed for more then 4 months later. Other reports I did for them in April have also not been paid. Spysee used the reports, approved them and forwarded them on the clients. Then they decided that, not only wouldn’t they pay on time but they wouldn’t let me know this in advance. When I emailed them in April, they said they were working towards all payments ‘being caught up over the next few weeks’. A second email sent to them in May they decided to ignore. I called Carolyn (the CEO) 2 weeks ago, who told me payment was expected last week and if it didn’t happen she would let me know (not only didn’t it happen, she didn’t let me know). A nice way to put it is Spysee is unreliable and doesn’t treat their shoppers with the professionalism and service standards it ’s catch cry revolves on. Its pretty unacceptable for any business to operate this way, let alone one that thinks it can make Canberra the customer service capital of Australia and describes itself as “the Customer experience experts“ (after all if I had decided not to pay the plumber he would have started charging me interest at 23% after 7 days let alone 4 months). It seems either the business is about to go belly up or it simply deserves to. Communication is important when you let people down. Spysee hasn‘t effectively communicated and has let its shoppers down. Its not the first time they haven’t paid on time but at least last time they had the decency to notify shoppers in advance and see payments through the following month. If I was mystery shopping the mystery shopping companies out there, this experience has put Spysee at the bottom. Lets see how they like their much talked about ‘word of mouth’ when it relates to how they operate. Some Mystery shopping companies can do it right (I was reimbursed within 3 days for a recent job). Spysee is not one of them.

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