[ED – Before any of you start screaming. I asked Rachel to send in some information on this and no money or any other consideration has changed hands]
SpySee Mystery Shopping and Reviews are Canberra’s only locally owned and run mystery shopping specialists. No doubt you have heard that mystery shopping is a great way to make money and be paid to do something you love anyway – shop! This is not completely true although it is something very interesting to be a part of there is so much more to the big picture of mystery shopping.
SpySee are dedicated to changing the customer service culture in Canberra (and Australia for that matter) to one that values the customer and rewards them for walking through the door and spending money – even a smile is more reward than many consumers get.
To achieve this goal SpySee are seeking three kinds of people, mystery shoppers, business owners dedicated to customer service excellence and everyone who has a story to tell (good and bad) about service.
So you would like to be a mystery shopper, you have heard how rewarding it can be and feel that you shop anyway why not get paid for it? There is a little more to being a SpySee reviewer than knowing how to shop. We are looking for ‘customers’ from all walks of life (particularly the over 55 demographic) who want to share in SpySee’s vision for a better customer experience. You will could be asked to complete assignments that range from having a coffee in a café, buying clothes and staying in hotels to assessing websites, phone manner and government departments. Payment is typically offered as either cash payments and/or reimbursements for purchases (and yes you get to keep your purchases). All the details regarding payment, times, objectives and how you are to conduct yourself are provided before you accept the assignments.
After conducting your assignment you are required to complete a questionnaire online. This can be very comprehensive so be prepared to have a good memory and be able to finish your assessment in the set time frame. You will have the satisfaction of knowing that your feedback is assisting these businesses improve the service they deliver to you and all of their customers. The nature of mystery shopping is such that there are many more shoppers than there are jobs so be aware this is not a full time position.
No time to be a mystery shopper however you would like your say on customer service experiences? SpySee collects feedback through their website on actual customer experiences. Customer Service Heroes is designed to thank those people who value customers time and time again. On the flipside we know that people need to vent their anger and it is not always satisfying enough to tell the person behind the counter who did not care about you in the first place! Tell Us your experience and SpySee will take your story as high up in the business as they can. More than a rant and rave for the public, Tell Us offers the opportunity for business owners and managers to be informed and rectify issues they may not have been aware of.
SpySee are also on the look out for business owners who want to improve their customer service or just have those niggling questions about their business answered. Questions like:
- “what really happens when I walk out that door?” Or,
“I know I have great staff, how can I reward them for great work without being seen as biased?” Or even,
“I have just spent thousands on advertising, what do customers expect of my business based on my advertising and are my staff delivering on that expectation?”
SpySee has grown up in the community and know what Canberra customers expect, it certainly is not what a person from Sydney or Melbourne would expect.
For more information, to sign up to be a mystery shopper or to Tell Us your customer experiences please visit www.spyseebiz.com.au.