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Theft By Finding – Is CISAC Operating Professionally?

By crankymum 22 June 2009 120

After swimming for nearly two hours at the Canberra International Sports and Aquatic Centre on Saturday with my two young sons, I (whilst being whined at by my hungry, tired offspring) failed to notice that we had left two pairs of sports shoes behind.

When I rang on Sunday morning to find out if the shoes had been located, the helpful girl on the phone went and checked the area I had left them – and even looked in the change rooms for me! No luck; but I was assured that lost property was kept in the cleaner’s area for a week or two before being donated to charity.

Um – no. Actually, CISAC management has had a new policy for the last couple of months or so. ANY item left by the public that is not jewellry or a watch is binned by the cleaners when found. No Exceptions.

So my trip out to CISAC this morning has left me furious at the negligent, dishonest policy that leaves me trying to work out how to buy shoes for the kids; on a budget that only allowed a visit to the CISAC through some fairly stringent tight-fistedness in the first place.

I insisted, by the way, on inspecting the cleaner’s area for my sons’ shoes. I discovered the pile of clothing and swim aids, dumped in the bins out the back of the centre, and searched for my property there. My stuff wasn’t there; but if you lost your Kathmandu jackets, or a Trent Nathan shirt, you should duck aroung behind the centre and look for yourself.

Of more concern, and certainly more disturbing, I was appalled to see rehabilitive aids as well as kids’ kick-boards in the bin – how low can you get, chucking out items used by the less able in the community!

Now, from enquiries I have made, whilst the management are not open to charges of Theft By Finding, they may be liable to civil action.

Certainly I would like to think that if their complaints form has to include a warning that “abusive feedback may not be responded to” then surely the easier course would be to re-designate a holding area for lost property, instead of inflicting outraged customers on the usually young staff at the counter?

End Rant.
 

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Theft By Finding – Is CISAC Operating Professionally?
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Whatsup 8:40 am 29 Jun 09

Pass the popcorn WMC

Ginnus 12:54 am 29 Jun 09

HarryK said :

for the record, CISAC, Club Lime and Club Pink spend in excess of $200k a year ‘supporting the community’.

We are under no obligation to do this, but provide such sponsorships, donations, and other incentives/benefits etc as a good corporate citizen.

Harry
CISAC

This amount of money I would not doubt one little bit, given the extortionate prices (both for entry fee and the inflated goods prices on site), I paid the last and only time I took my two kids there.

More annoying than most was the fact that for this fee, near to all areas were unavailable to me and my kids, excepting the kiddies splash pool and one solitary lane in the big pool.

Upon inquiry of the less than helpful staff, if the other facilities were available on other days, I was met with ” ‘Nup, It’s just the way it is”.

As for the no obligation bit, taking more than is fair up front accruing interest on it then selectively giving it back does not qualify you for being a good samaritan. I wouldn’t crow too loudly there.

I’ve exercised my free choice not to return and fund their gold plated pool, I’d suggest all else do the same if you’re not happy.

Woody Mann-Caruso 12:24 pm 24 Jun 09

*eats popcorn*

jessieduck 12:17 pm 24 Jun 09

DIE THREAD DIE!

crankymum 11:47 am 24 Jun 09

quote]

Oh yeah. I’m just so keen to hook up with someone who has trouble keeping shoes on their children’s feet, and blames the local swimming pool for it.

Nah, you know you’re just playing hard to get.

‘Sides, with your charm, intelligence, and evident quality being so publicly displayed, I am just helpless – I want to have your babies!! Now!! I want there to be more little JimJones running around!

Jim Jones 9:26 am 24 Jun 09

crankymum said :

It is always good to pick up new ways of making the most of the family budget, and I thankyou for sharing.

As it is, the fact that I had to drag my poor kids around Woden shopping centre until I had found shoes (that satisfied my budget, as well as my scruples about providing the least-damaging footwear)… well, it was an unplanned expense and had to be done before the next school day. Hence the hissy-fit.

Jiiiiimmmmmeeee… I think I loooooove yooooooouuuuuu…..

Oh yeah. I’m just so keen to hook up with someone who has trouble keeping shoes on their children’s feet, and blames the local swimming pool for it.

crankymum 6:45 am 24 Jun 09

You know us Oxygen Thieves and Welfare Parasites – we breed spontaneously, no assistance (for once) required.

Why does the Canberra Times webiste not have Graham Downies’ contact details? Is he still on staff?

ant 10:00 pm 23 Jun 09

crankymum said :

Ooo – Oooooo!

I forgot – AND I have No Mobile Phone!!! Just a landline, and since I have no friends, I don’t waste money on phone calls.

Well, you have a couple of kids, so you must have had at least one friend…

peterh 9:23 pm 23 Jun 09

BerraBoy68 said :

HarryK said :

BerraBoy68 said :

HarryK said :

for the record, CISAC, Club Lime and Club Pink spend in excess of $200k a year ‘supporting the community’.

Harry, can you advise what this $200k goes towards (e.g The Salvo’s, St Vinneies, free lessons for the disabled etc.)is for please. Throwing a number out there is meaningless wihtout some detail. Thanks.

BTW: my wife is an occasional worker at CISAC.

its a combination of things.. we sponsor and assist a lot of sporting teams; ie:

Raiders
Raiderettes
Part of the consortium that helped bring Matt Giteau back to Brumbies
About 10 to 15 local sporting teams (Rugby League, Union, AFL, Soccer)
Camp Quality Escarpade
Diabetes Functions – major sponsor of one or 2 of their events per annum
Donations to fundraising events
Raffle prize donations
Major naming rights sponsor of Womens Soccer in the ACT
Free pool hire to Disability students via ACT Swimming
Discounted pool hire for Royal Life saving Society – ACT Public Schools Learn to Swim
RSCPA Annual Black Tie Fundraising Dinner sponsor
Kevin Wells, a mountain bike rider
104.7 SKYFIRE
etc, etc….

Harry
CISAC

Thanks Harry. Some good stuff in there – except providing help to the Raiders:)

berraboy, someone has to.

crankymum 7:09 pm 23 Jun 09

It is always good to pick up new ways of making the most of the family budget, and I thankyou for sharing.

As it is, the fact that I had to drag my poor kids around Woden shopping centre until I had found shoes (that satisfied my budget, as well as my scruples about providing the least-damaging footwear)… well, it was an unplanned expense and had to be done before the next school day. Hence the hissy-fit.

Jiiiiimmmmmeeee… I think I loooooove yooooooouuuuuu…..

Genie 6:59 pm 23 Jun 09

Woody – just for the record, my bank balance is currently hovering around the $0 amount. I’m not trying to be mean.

Crankymum as for $50+ for a pair of kids shoes, seems a bit excessive since you said they were sneakers and you can’t afford anything. I get away with waiting for the big chains to have a buy one get 2nd one 50% off, tend to pick up high quality shoes for my 8 yr old nieces for about $20 each. Their feet are comphy in them, and the cost proves worthwhile as 6 months later they have outgrown them anyways.

Whatsup 6:47 pm 23 Jun 09

crankymum said :

Now, if you are still confused by my shrill insistence – don’t read any more of these posts. It is just going to lead to a hell of a mid-life crisis, when you suddenly realise you have grown up to be just like that boring old lady carping on about incomprehensible, real-world issues…

Thanks for the warning but you are entertaining in a odd kind of way.

BerraBoy68 6:22 pm 23 Jun 09

HarryK said :

BerraBoy68 said :

HarryK said :

for the record, CISAC, Club Lime and Club Pink spend in excess of $200k a year ‘supporting the community’.

Harry, can you advise what this $200k goes towards (e.g The Salvo’s, St Vinneies, free lessons for the disabled etc.)is for please. Throwing a number out there is meaningless wihtout some detail. Thanks.

BTW: my wife is an occasional worker at CISAC.

its a combination of things.. we sponsor and assist a lot of sporting teams; ie:

Raiders
Raiderettes
Part of the consortium that helped bring Matt Giteau back to Brumbies
About 10 to 15 local sporting teams (Rugby League, Union, AFL, Soccer)
Camp Quality Escarpade
Diabetes Functions – major sponsor of one or 2 of their events per annum
Donations to fundraising events
Raffle prize donations
Major naming rights sponsor of Womens Soccer in the ACT
Free pool hire to Disability students via ACT Swimming
Discounted pool hire for Royal Life saving Society – ACT Public Schools Learn to Swim
RSCPA Annual Black Tie Fundraising Dinner sponsor
Kevin Wells, a mountain bike rider
104.7 SKYFIRE
etc, etc….

Harry
CISAC

Thanks Harry. Some good stuff in there – except providing help to the Raiders:)

crankymum 6:18 pm 23 Jun 09

Ooo – Oooooo!

I forgot – AND I have No Mobile Phone!!! Just a landline, and since I have no friends, I don’t waste money on phone calls.

Hells_Bells74 said :

You go barefoot? Naked?
Least now your kids can half keep up with you since they lost their shoes.

*tongue in cheek, I know about being poor*

Nah… I don’t go nukked and bearfut… I am still wearing my big sister’s hand-me-downs (no, really – I get to ferret through her cast-offs before I drop them off to my fave charity shop.

Oh, Jiiiiiimmmmeeee… I’m pining for your latest – aw, another treat ’em mean, keep ’em keen guy *sigh*

Hells_Bells74 6:02 pm 23 Jun 09

You go barefoot? Naked?
Least now your kids can half keep up with you since they lost their shoes.

*tongue in cheek, I know about being poor*

crankymum 5:56 pm 23 Jun 09

Someoneincanb – you are very generous! How kind… and I feel a bit ungrateful here, but I have already replaced the kids’ shoes, and since they now have a pair each, that is a generous sufficiency.

I should be more than pleased to see them dropped off at a charity, though – if you live inner south I would be honoured to do so?

crankymum 5:51 pm 23 Jun 09

Genie said :

el – damn you beat me to it by minutes…. Crankymum I don’t understand how if you are so poor you cant find up to $50 for new shoes, yet you can afford internet ??

Easy: I have no social life, I buy no cosmetics/shoes/clothes/necessities/hairproduct/haircuts/newspapers/magazines for myself, I do not drink/smoke/do drugs/gamble/rent videos, I have no credit card, I pay all my bills on time, I am a greenie and do not use unnecessary energy… and I bundle, and strictly monitor my downloads to stay under my monthly limit, because if I didn’t have internet, A) my kids would be deprived of an important educational resource, and B) I would go postal without being able to catch up on current affairs from my very own loungeroom.

And that is $50 per child, because I regard footwear as pretty important and a false economy to go cheapest available.

Oh, and jimjones… be still my beating heart, you are soooooooo my type of previous and unfortunately desperately unsuitable type of guy! *mwah*

Woody Mann-Caruso 5:47 pm 23 Jun 09

Because poor people have to live in trailers with no electricity. Dial-up is ten bucks a month. Or maybe she has broadband for the kids, but that leaves room for next to nothing else in the budget. How nice none of you have ever had to live with an account balance of zero at the end of every fortnight.

Not that any of this has anything to do with whether CISAC’s lost property arrangements are adequate or even legal. But hey, keep playing the lady rather than the ball.

Genie 5:44 pm 23 Jun 09

Oh and on another note.. HarryK if your still reading this thread.. perhaps you should spend some money training your staff on customer service. I came out to your pathetic little open weekend, and from the experience I had I never plan on returning. None of the staff members were willing to answer my questions about the gym. For example, I asked about the classes, did I need to sign up, when were they on etc. I got given a piece of paper. Thinking ok cool, its their open weekend things will get explained to me, maybe I’ll get spoken to about memberships.. Nope they just walked off.

Secondly, I thought while I was there I would inquire about adult learn to swim classes. Your frizzy haired staff member promptly told me everything I needed to know was on your website, and proceeded to serve the paying customer behind me. When I tried to get her attention again, as I have already looked over your website and wanted to talk to someone about it, I got handed yet ANOTHER flyer and had it repeated to me that class schedules and costs are on the website.

I would just like to point out that not everyone has access to the internet, (clearly I do – but not the point) I just didn’t realise how hard it would be for a staff member to explain things to me. When I make the effort to go to a gym/pool to make an enquiry. I don’t want to be sent back home to read all about it on the internet. (esp since I had sent off emails previously to clubswim that were never replied to)

Genie 5:33 pm 23 Jun 09

el – damn you beat me to it by minutes…. Crankymum I don’t understand how if you are so poor you cant find up to $50 for new shoes, yet you can afford internet ??

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