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Theft By Finding – Is CISAC Operating Professionally?

By crankymum - 22 June 2009 120

After swimming for nearly two hours at the Canberra International Sports and Aquatic Centre on Saturday with my two young sons, I (whilst being whined at by my hungry, tired offspring) failed to notice that we had left two pairs of sports shoes behind.

When I rang on Sunday morning to find out if the shoes had been located, the helpful girl on the phone went and checked the area I had left them – and even looked in the change rooms for me! No luck; but I was assured that lost property was kept in the cleaner’s area for a week or two before being donated to charity.

Um – no. Actually, CISAC management has had a new policy for the last couple of months or so. ANY item left by the public that is not jewellry or a watch is binned by the cleaners when found. No Exceptions.

So my trip out to CISAC this morning has left me furious at the negligent, dishonest policy that leaves me trying to work out how to buy shoes for the kids; on a budget that only allowed a visit to the CISAC through some fairly stringent tight-fistedness in the first place.

I insisted, by the way, on inspecting the cleaner’s area for my sons’ shoes. I discovered the pile of clothing and swim aids, dumped in the bins out the back of the centre, and searched for my property there. My stuff wasn’t there; but if you lost your Kathmandu jackets, or a Trent Nathan shirt, you should duck aroung behind the centre and look for yourself.

Of more concern, and certainly more disturbing, I was appalled to see rehabilitive aids as well as kids’ kick-boards in the bin – how low can you get, chucking out items used by the less able in the community!

Now, from enquiries I have made, whilst the management are not open to charges of Theft By Finding, they may be liable to civil action.

Certainly I would like to think that if their complaints form has to include a warning that “abusive feedback may not be responded to” then surely the easier course would be to re-designate a holding area for lost property, instead of inflicting outraged customers on the usually young staff at the counter?

End Rant.
 

What’s Your opinion?


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120 Responses to
Theft By Finding – Is CISAC Operating Professionally?
toriness 4:13 pm 22 Jun 09

paperboy said :

Aren’t we forgetting one possibility here.

They were probably stolen.

well exactly. and maybe this is why CISAC has a policy of no lost property so it doesn’t become responsible by proxy for people leaving their stuff around unattended or forgetting it and leaving it behind.

Primal 4:01 pm 22 Jun 09

Professionally? No. Legally? Probably.

(are there any signs up in the changerooms informing users of this policy?)

Addison 3:50 pm 22 Jun 09

i think you should ring up the manager of this place and blast them and make them pay for new shoes for your kids. this is supposed to be a facility that supports the community

paperboy 3:37 pm 22 Jun 09

Aren’t we forgetting one possibility here.

They were probably stolen.

p1 3:21 pm 22 Jun 09

Oh – and it could be paid for in one of two ways – 1) increase entry fees (unfair to those who are careful with their property), or (2) user pays – you pay a fee to extract your goods.

This is exactly what I am talking about. I’m pretty sure when I was a kid the local pool would have had a lost property bin. Since at no time do I ever remember prices being dropped at the cessation of this service, we are already paying for it!

p1 3:19 pm 22 Jun 09

The fact that this facility is private property probably excludes them from the charges you suggest.

But I agree wholeheartedly that it is a bit dodgy that a facility that deals with the volume of patrons they do, and probably the level of lost property can’t hold things for at least a few days before tossing it. Since ipods, phones and wallets don’t fit in the “jewellry or a watch” category they toss them too? Defiantly crap service. While I understand that it would be just another thing to add to the cost of doing business, well, that is the cost of doing business.

Jim Jones 3:17 pm 22 Jun 09

chewy14 said :

So they are negligent for not keeping the shoes that you forgot at the pool?

Sorry Crankymum, i think the blame lies a little closer to home.

You obviously don’t have kids – this sort of thing happens. I don’t think it’s unreasonable to expect a public facility such as CISAC to have a reasonable ‘lost and found’ operating; it’s not like it’s hard work or costs them anything.

Throwing everything out instantly seems a pretty severe way to go about things. I wonder why they’re doing it. It’s possible there could be a good reason for it, but I can’t think of one.

someoneincanb 3:16 pm 22 Jun 09

If this is “Theft by finding” is it possible you are guilty of “littering by leaving”?

James-T-Kirk 3:15 pm 22 Jun 09

Actually, thinking about it a bit more – if it is lawfull for a business to throw out discarded goods, I wonder if a legitimate business could be made collecting all lost items, and re-selling them.

James-T-Kirk 3:14 pm 22 Jun 09

This is exactly what our community needs in the time of a economic slowdown.

They should employ somebody to collect all goods, rent some storage from themselves, purchase a cataloguing system – lets make it web based – Implement some way of proving that the goods were yours, and everybody would be happy.

Wow – web based means that you wouldn’t have to ring them, the goods would be visible online.

Oh – and it could be paid for in one of two ways – 1) increase entry fees (unfair to those who are careful with their property), or (2) user pays – you pay a fee to extract your goods.

Cool

chewy14 3:00 pm 22 Jun 09

So they are negligent for not keeping the shoes that you forgot at the pool?

Sorry Crankymum, i think the blame lies a little closer to home.

RAGD 2:54 pm 22 Jun 09

I am sorry that you lost your kids shoes. But I don’t understand how this is a “dishonest policy”?

VYBerlinaV8_the_one_ 2:51 pm 22 Jun 09

Thanks for the heads up, it will save me from going shopping. Any shirts in 44 long sleeve in the bins?

peterh 2:49 pm 22 Jun 09

Fairly certain that the management didn’t decide to do this lightly, there must be some reason for the decision.

Sammy 2:43 pm 22 Jun 09

Seems pretty typical of an organisation that is profit-, rather than customer-, focussed.

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