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New Technology at Coffee Guru

By issac_37 - 18 August 2009 24

I can’t imagine that I am the only person in Canberra who hates waiting to order my coffee. There is nothing particularly romantic about watching time slip by as the suit wearing guy in front of me changes his mind between the chai latte and double shot short black; in fact, this entire process has always made about as much sense to me as using a physical copy of the Yellow Pages to look for the phone number of a business, rather then just googling it.Now I’m going to add that thought to a confession and declare that while I did live in Canberra for four years, any serious business I did meant that I had to travel to Sydney. This allowed one to view the often-backward decisions made by the ACT Legislative Assembly…and that guy who doesn’t have a hope. Hence my recent surprise when I visited Coffee Guru to notice mHITs – is Canberra actually keeping up with developments in Sydney? mHITs was on RiotACT some time ago and allows a coffee to be ordered and paid for with an SMS from your phone. Send the SMS as you are walking to the coffee shop and it is ready when you get there; simple.

I had a look at their official site www.mhits.com.au and actually noticed that Canberra has just as many participating venues as Sydney. So here sits Coffee Guru, a Canberra coffee shop that is actually embracing technology and simple ideas at a greater rate than the elected officials who run the territory. In doing so, Coffee Guru is able to serve more customers per hour (benefit for the company) and have a quicker turnaround for me (the irritated consumer who wishes that chai latte was never created, hence that suit wearing guy in front of me would have already placed his coffee order and I would be drinking my drink by now). So, well done Coffee Guru for actually caring enough about your electorate of coffee drinkers to introduce something simple they will use. Kudos for getting Canberra to embrace technology ahead of Sydney and thanks for enabling me to not spend 10 minutes of my morning tea break standing in line to order. Now, if you could just purge chai latte from your menu, I would be thoroughly satisfied…

[ED (Kramer) – sounds a little bit like astro turf, but coffe and technology flows through my veins. Now if only Coffee Guru could actually make good coffee…]

What’s Your opinion?


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24 Responses to
New Technology at Coffee Guru
RandomPoster 3:21 pm 18 Aug 09

It depends on which Guru you are talking about, the one in the Dendy end of the Canberra Center is good as is the one at the Jamison center.

Igglepiggle 3:19 pm 18 Aug 09

I hope my life is never so important that I don’t have 5 minutes to wait for a takeaway coffee.

harley 3:10 pm 18 Aug 09

I think you’re being unfair on Guru.

I go to the one near Myer in the Canberra center, the coffee is consistently good. The other places in walking distance make great coffee, but only some of the time.

Some MLA’s also frequent the same coffee shop – you can make of that what you will.

I wouldn’t use mhits, though. It’s a little too much like paypal for my liking. You have to have cash in an account before you can use it. Once the cash is in there, then what happens?

There’s also the social aspect. The Guru guys know us, and have the cups ready by the time we get to the counter.

southeeplace 1:07 pm 18 Aug 09

Granny said :

Sounds a bit like an infomercial to me.

I agree – not very subtle at all.

I regret being negative, but it seems like a lot of trouble over something that has never really bothered me.

Lilli 12:58 pm 18 Aug 09

I’m stoked to see there are some Canberran businesses getting behind this. I remember seeing it featured on ‘The New Inventors’ on ABC quite some time ago and thinking it would be fantastic if it ever got used! And lo and behold..

Anyway, I think the main pro of the system is not so much to ‘avoid the wait’ but more for those of us who hate carrying coins around. I love the idea of putting $10 per week on to a ‘coffee account’ linked to my mobile. That way I know I won’t spend any more than that, and don’t need to fuss around trying to find coins for my morning coffee.

Brilliant, and well done to the Canberran inventor!

astrojax 12:50 pm 18 Aug 09

will they deduct the cost of the sms from the exhorbitant price they slug you for the coffee, on the basis they didn’t have to waste their time while you asked them for a cuppa?

deece 12:45 pm 18 Aug 09

I’m with SB and ed – coffee guru makes atrocious coffee. find a coffee shop with a good barista and they’ll be able to make GOOD coffee, FAST

i give top points to Aussie’s cafe at parl house for absolutely perfecting the above combination.

DarkLadyWolfMother 12:25 pm 18 Aug 09

I like the concept, but I can see this being a chicken/egg situation. It’s no use to me as I don’t like Coffee Guru, therefore I won’t use it. If enough people are like this, then presumably no other businesses will pick it up because the numbers are low.

Still, I notice on their website they do ask if there are other places we’d like to use it. That’s a good start and might mean the chicken and egg tie for the win.

Granny 12:06 pm 18 Aug 09

Sounds a bit like an infomercial to me.

WhyTheLongFace 11:46 am 18 Aug 09

Now they only need to find a quick way to type out your order into a text message……..

Can you imagine doing a group order from an office!!!!! AARRRHHHHHH!!!!!

Pommy bastard 11:20 am 18 Aug 09

Wow, saves all that time, and unnecessary human interaction, of errmmm going up to the counter and ordering a coffee!

We live in amazing times…

(I dispair.)

jackal 11:11 am 18 Aug 09

A good barista will be able to make a coffee in less than a minute on average during peak times (if they heat up enough milk for a few coffees), keeping the wait relatively short. I go to Bean in the City, even when there’s 10 people ahead of me I wait no more than five minutes for my coffee, and at $2.80 it’s the best value for money coffee I’ve found. It’s also very good coffee, and I know my coffee. I couldn’t be bothered texting ahead, I also quite like the fresh air while I wait.

screaming banshee 10:14 am 18 Aug 09

mHITs is based in Canberra.

Now all Coffee Guru need is decent coffee…..one step at a time huh.

fnaah 10:14 am 18 Aug 09

Do you actually know what the Yellow Pages is for?

Just go and try googling “glazier canberra” and marvel at the advertising cruft.

Perhaps if you said “white pages”, but even still – use whitepages.com.au, instead of google. Not every business has a website (even though they probably should, these days).

CapitalK 10:03 am 18 Aug 09

I had a look at the site – looks interesting. Point of note – there are a few other places using this so you don’t just have to go to Guru.

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