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$2.5 million to set up Actew Water

By johnboy - 20 July 2012 8

The ABC reports on the bill to hand water services back from ActewAGL to Actew Water in an increasingly complicated dance which one can only hope is leading to electricity privatisation (otherwise the whole thing has been insane).

On July 1, Actew Water assumed direct responsibility for the management and operation of the water and sewage network from ActewAGL.

Water and sewerage had been managed by ActewAGL since ACTEW Corporation and AGL formed a joint venture in 2000.

The costs of setting up the new organisation include sending out 150,000 letters to customers to tell them of the change, as well as staff transfer costs, contract renegotiations, legal fees, and rebranding uniforms and trucks.

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8 Responses to
$2.5 million to set up Actew Water
p1 2:51 pm 20 Jul 12

Rawhide Kid Part3 said :

p1 said :

For the money, they could have sent ’round Mark Sullivan, in person, to each pensioner and elderly or disabled customer – and sent everyone else and email or SMS.

Are you saying just because people are old or disabled that they don’t have access to Text messaging or know how to use it?

Not at all. Two out of three of my grandparents houses have wifi. But the reason given for these mass mail-outs is usually so that people don’t “miss out” on the message, and the people I mentioned are usually the ones considered “at risk” of missing out.

Big businesses really need to work toward systems where people who get dead tree mail are the exception, rather then the rule.

goggles13 1:01 pm 20 Jul 12

s-s-a said :

We got that letter. What a spectacular waste of money… could they not put this info on our next bill?

What’s a bet that we will now get all three ActewAGL bills in different envelopes.

they could have sent us an email to tell us of the change…..they have my email details as I am registered for their online services.

I don’t get three ActewAGL paper bills anymore – mine are electronic only.

it beggars belief that they couldn’t put all three bills in the one envelope.

Rawhide Kid Part3 12:48 pm 20 Jul 12

p1 said :

For the money, they could have sent ’round Mark Sullivan, in person, to each pensioner and elderly or disabled customer – and sent everyone else and email or SMS.

Are you saying just because people are old or disabled that they don’t have access to Text messaging or know how to use it?

dungfungus 11:51 am 20 Jul 12

allyroger said :

I got 2 letters, 1 for supply for my “units plan” and 1 for usage. WTF didn’t they just write on the next bill.

This is the same mob that blew $50 million of our money on TransACT. What do you expect?

p1 11:42 am 20 Jul 12

For the money, they could have sent ’round Mark Sullivan, in person, to each pensioner and elderly or disabled customer – and sent everyone else and email or SMS.

allyroger 11:20 am 20 Jul 12

I got 2 letters, 1 for supply for my “units plan” and 1 for usage. WTF didn’t they just write on the next bill.

Holden Caulfield 10:31 am 20 Jul 12

Actew Water?

Looks like someone paid too much attention to the “Michael, Michael. Hill, Hill. Sale, sale.” TVCs from a few years back, haha.

s-s-a 9:59 am 20 Jul 12

We got that letter. What a spectacular waste of money… could they not put this info on our next bill?

What’s a bet that we will now get all three ActewAGL bills in different envelopes.

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