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Defence IT Woes

By Deano 4 December 2006 25

Today’s Canberra Times reports that Labor Senator Mark Bishop told 2CC listeners last week that workers in Defence could take their annual leave while waiting for a help desk fix.

Working in Defence, I have first hand experience of this. Simple network access changes take anything up to 28 days. Heaven help you if your workstation fails as it takes six weks to get a replacement. With everything computerised these days, there is nothing you can do but sit and wait it out. Its bad enough seeing public servants sitting around doing nothing, but when it includes $1000 a day consultants, the situation is scandalous.

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Defence IT Woes
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RandomGit 10:02 am 05 Dec 06

Deano, your problem seems to be managers who can’t pick a winning horse, and then don’t have the balls to put it down when it goes lame.

che 9:52 am 05 Dec 06

actually the contract was written by ex NCO’s, all the officers jumped ship and went to work for the contractor

Maelinar 9:16 am 05 Dec 06

Defence is in the enviable situation that they have maintained uniform wearing IT personnel, their problem being that they have never trusted them to display the intelligence and autonomy to deliver IT solutions.

Outsourcing in Defence will always fail for several of the reasons already stated, primarily due to it not being delivered by Defence staff, quite a catch 22 when compared to my first paragraph.

I agree wholesomely that Defence couldn’t write a contract, let alone something more complex than banging two rocks together. This is due to their over-confidence in snotty little Captain ranked officers capabilities, a lesson hard learned by the regular forces as far back as Vietnam but unfortunately still not realised by the general officer corp.

DT 9:13 am 05 Dec 06

In The Australian a while ago, Defence backed its contractor and blamed it all on the skills shortage

VYBerlinaV8 8:50 am 05 Dec 06

Service Level Agreements are a great idea, but often fail to achieve their goal. Most outsourcers have standard SLA sets from which the customer selects (along with respective pricing). SLAs are often not selected by the client to give them the best result, and in some cases are not fully agreed prior to contract signing (like at the Tax Office).

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