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Poor Customer Service and Bad Food @ Ayutthaya Thai Restaurant Belconnen.

By Brenton 7 April 2008 41

The following is a true account of events transpiring on Saturday night the 06/04/08 and continued the following Sunday night.

After ordering take-away food Friday night from Ayutthaya Thai Restaurant I returned home to serve up the $60 of food I purchased. I opened the bag and discovered 4 dishes in total and three of those incorrect. The containers were barely 1/4 full and looked like they had been sitting in the kitchen over night. I was bitterly disappointed as the food is not cheap and we regularly order takeaway.

I decided to call and let them know how disappointed I was with the food. I was a regular customer and how they had given us incorrect food, and the servings were a disgrace. “I asked them if they would give us the same meals at a later stage in compensation”.  I was then told by the manager, “can you call back later I am pretty busy right now”. This even further made my experience a disappointment, after I said I would not call back later,  he agreed to give us the same food again at a later stage and he would add notes to the system, to make sure it was not forgotten.

The following night (Sunday the 7/04/08), I called to let them know we would like to redeem our food. The staff member said he checked with the manager, and we could pick it up in half an hour. I could not go get there, but my girlfriend went to pick it up. When she arrived at the restaurant, the waiter advised her she would have to pay for all but one dish. I believed this to be a further insult, so I drove from Dunlop to the restaurant in Belconnen. The staff member on duty said, the manager was not there and he could not contact him, as the phones in the restaurant did not call out to mobiles.

After further pressure he gave me the number and I called the manager. I spoke at length with him of how much time of mine he had wasted and the disgusting lack of customer service.  I was told quote “I will gladly give you two of the dishes for free, so I don’t have to see your face in my restaurant again”.

Is this the kind of service I paid for? Terrible food, disgusting, unprofessional behaviour followed by insults. This is a restaurant I enjoyed going too. After speaking to fellow colleagues at work, I am not the only person to receive non existent service and food not worth eating, this is a common occurrence apparently.

Buyer please be aware.

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41 Responses to
Poor Customer Service and Bad Food @ Ayutthaya Thai Restaurant Belconnen.
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kranky 11:38 pm 11 May 09

Stories always have two sides I would be interested to know what the restaurant’s side of the story is. I have eaten there many times and found the service to be great and friendly. The owner lady is usually there and very, very friendly. Multiple thai friends have agree that this restaurant together with lemon grass in civic are probably the best joints to eat good Thai Food in Canberra. Personally I think that the place could do with a new look, but have never had a problem with service or food.

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