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Poor Customer Service and Bad Food @ Ayutthaya Thai Restaurant Belconnen.

By Brenton - 7 April 2008 41

The following is a true account of events transpiring on Saturday night the 06/04/08 and continued the following Sunday night.

After ordering take-away food Friday night from Ayutthaya Thai Restaurant I returned home to serve up the $60 of food I purchased. I opened the bag and discovered 4 dishes in total and three of those incorrect. The containers were barely 1/4 full and looked like they had been sitting in the kitchen over night. I was bitterly disappointed as the food is not cheap and we regularly order takeaway.

I decided to call and let them know how disappointed I was with the food. I was a regular customer and how they had given us incorrect food, and the servings were a disgrace. “I asked them if they would give us the same meals at a later stage in compensation”.  I was then told by the manager, “can you call back later I am pretty busy right now”. This even further made my experience a disappointment, after I said I would not call back later,  he agreed to give us the same food again at a later stage and he would add notes to the system, to make sure it was not forgotten.

The following night (Sunday the 7/04/08), I called to let them know we would like to redeem our food. The staff member said he checked with the manager, and we could pick it up in half an hour. I could not go get there, but my girlfriend went to pick it up. When she arrived at the restaurant, the waiter advised her she would have to pay for all but one dish. I believed this to be a further insult, so I drove from Dunlop to the restaurant in Belconnen. The staff member on duty said, the manager was not there and he could not contact him, as the phones in the restaurant did not call out to mobiles.

After further pressure he gave me the number and I called the manager. I spoke at length with him of how much time of mine he had wasted and the disgusting lack of customer service.  I was told quote “I will gladly give you two of the dishes for free, so I don’t have to see your face in my restaurant again”.

Is this the kind of service I paid for? Terrible food, disgusting, unprofessional behaviour followed by insults. This is a restaurant I enjoyed going too. After speaking to fellow colleagues at work, I am not the only person to receive non existent service and food not worth eating, this is a common occurrence apparently.

Buyer please be aware.

What’s Your opinion?


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41 Responses to
Poor Customer Service and Bad Food @ Ayutthaya Thai Restaurant Belconnen.
Mælinar 8:57 am 08 Apr 08

I’ve also had bland experiences at the restraunt, but haven’t either been back, and haven’t been to an alternative Thai restauraunt to do a decent comparison yet.

Up your way, there’s a few hidden Thai choices though, you’ve just got to find them. Look in Kippax for a not too bad small establishment in between Moby Dicks and Pizza Hut, and there’s another decent Thai place in between the Pot Belly and Goodberry’s/Rubee’s in Belconnen.

Monkey Magic, although predominantly Chinese fare also does some very Thai inspired Chinese dishes as well.

Special G 8:34 am 08 Apr 08

Never had a problem with the place.

You probably got the doggie bag from one of the tables by mistake. They would have been cheering when they opened theirs.

I-filed 11:47 pm 07 Apr 08

Brenton – Asian businesses simply do not refund or correct their mistakes. Your only recourse is to not go back. It’s been explained to me as a saving face thing. If you have a bad experience in an Asian restaurant it’s always just too bad. Mind you, I’ve struck the same attitude at Panggea.

burninator 10:36 pm 07 Apr 08

Been there tons of times and it’s always been great. Best mussaman in canberra.

Ari 9:48 pm 07 Apr 08

Buyer please be aware.

Thanks for the post. I will.

sepi 9:13 pm 07 Apr 08

I’ve had ok food from there too – ages ago though.

I think sometimes you end up somewhere on the chef’s night off, and instead of closing, they get their brother in or whatever, and the food is just not up to scratch.

One bad meal is enough though, to not go back somewhere.

bigred 9:02 pm 07 Apr 08

Went there one night last year. While the service wasn’t as good as some of the better Thai eateries around the food wasn’t that bad. Also has a nice outlook if you get a window seat.

el 8:10 pm 07 Apr 08

Where’s Gordon Ramsay when you need him?

Danman 8:09 pm 07 Apr 08

At last – someone consulted management before ranting on RA – I hope this will now turn their heads in your direction to provide a result in your favour…

Go get em tiger – RA all the way 🙂

GuruJ 6:04 pm 07 Apr 08

My wife and I “dined” here once just after we moved to Canberra (7 years ago).

We are baffled as to why this place is still open. The only logical explanation we could come up with is that there are people out there who *like* to dine on tasteless grey lumps of meat and soggy vegatables.

astrojax 5:57 pm 07 Apr 08

i think, duke, you know the answer to that – as did joe pesci’s character in the first ‘lethal weapon’ film, sitting in the back seat as they drove away from a takeout joint…

“never go to the drivethru. they f*ck you at the drivethru…”

sometimes, like when you have driven ten or fifteen minutes away, have guests/commitments and need to eat what you’ve bought, returning isn’t an option. calling them was the logical next choice and this is what he got.

frankly, it was the 1/4 full tubs of fare that riled me most in this story – if a restaurant is good, then most dishes will be good to eat, so a wrong item is sometimes only superficially a bad thing – but little food is always bad bad wrong…

Duke 5:45 pm 07 Apr 08

Brenton – why didn’t you take the food straight back? Why would you accept THREE wrong dishes after shelling out $60???

Pandy 5:16 pm 07 Apr 08

Brenton, phone them up and tell them they have a bad review on RiotAct.. Be sure to disable CND on your fone.

ant 4:34 pm 07 Apr 08

Few businesses here seem to respond well to feedback, and if the customer is not happy then they’re seen as a problem.

Mike Crowther 4:27 pm 07 Apr 08

I think your mistake was agreeing to accept a credit after the bloke had insulted you with the ‘C’mon, c’mon there’s people waiting in here..’ line. Any business can make a mistake, but if they don’t offer to rectify it immediately (‘Sorry sir, I’ll send one of the hands out to your home with the correct order…), then they have no intention of doing so later. They obviously don’t need your future business and you do not matter.

Write them off then tell the world. There is no shortage of take-away businesses that will be happy to step into their shoes.

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