My gas central heating recently developed an intermittent fault which meant it would work sometimes and then not work at all. Given the cold temperatures we are having I contacted Brivis who said the earliest I could expect someone would be in four days. Someone did turn up on friday and spent about 10 minutes in my ceiling saying he had “realigned” something and went to get his invoice book. At $175 I at least was pleased that I had reliable heating again. It lasted about 24 hours then died completely. It now has a new noise when it is switched on.
After an uncomfortable weekend, not able to be home much, I called them (suprisingly calmly) this morning and explained the situation. They then told me the earliest they could get someone out would be next Monday. I explained to them that this is Canberra, it has snowed in places and a week is far too long to wait for a technician to fix something that should have been fixed the first time. I was advised to “cross your fingers for a cancellation”.
When I asked for an assurance that there wouldn’t be a further call out charge, I was told “it depends on whether he has to fix something new”. Given that nothing was fixed the first time, and it now has more problems, it is inevitable my heater will need “something new” fixed.
I don’t think I am being unreasonable in expecting a technician to come back within a couple of days and I am not prepared to pay a further call out charge. Do any RiotACTers know of any consumer affairs legislation or other information that I can arm myself with if I call Brivis back and get antsy ? Is heating considered an “essential service” ?
Any advice would be welcome.