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Laserderm confusion?

By smithja 27 August 2008 29

I have a call out to anyone who has had problems with the formerly known Laserderm International within the Melbourne Building Northbourne, now Laserderm Skin Fitness Centre at Garema Court. (this is a post regarding my feelings and my view only)… just in case they want to sue 😉

 Back in 2006, I was talked into purchasing 6 prepaid IPL laser treatments at a cost of over $2500. Apparently, purchasing a pack saved me 25%, you know the same old sales spin. When I brought these treatments, there were no time limits, no special “got to used within a year” deal. So, I used 3 treatments within 2006 and 1 treatment last year, with 2 treatments still to be used.

I called up on Monday to make my appointment, the phone was disconnected. So I called the Belconnen Store, of the same name. I tried again the next day (Tuesday) where I was told that the Belconnen store was not a part of the Civic store, but they were sure that the Civic store had moved or closed down or “something like that”. The man I spoke to took down my number and said he’d try to find out what was going on and would call me back. During our chat, he rambled off a telephone number that I wrote down. After 3 hours without any calls, I rang the number. It was the new number for the Civic Store.

 So I call the Civic Store and I’m asking to make my appointment, I get told they would have to take down my number and call me back. Five hours later, nothing from Belconnen, nothing from Civic, so, I decide to call the Civic store again. They tell me they can’t find my file and because they can’t find it I can’t make an appointment. “What”….. I was fuming. The lady on the phone then went on to tell me that the new owners of the Belconnen store stole files from the Civic store and it seems mine might have been in amongst those, but she’ll keep looking and call me back. I mentioned that when I made my appointments at the old location they had a computer and I was on that appointment calendar….oops….. the computers on the blink…. “What”…..

 So I’m sitting here, day three, no one has called me back. I have over $500 worth of treatments that no one is taking responisbility for because of in house fighting. 

 I would like to find out if anyone else has had any problems with these companies, or  if something similar has happened to them.

What’s Your opinion?

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29 Responses to
Laserderm confusion?
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I went in once for a Brazilian laser treatment, and they burned my corn hole.

Seriously, Mrs Berlina suggests you call Fair Trading at the Office of Regulatory Services.

Narelle72b 4:47 pm 04 Nov 08

Hi, this is a huge problem for me too. I had had 4 treatments at the centre on Northborne Ave. I had another treatment on the day they moved to the new centre at Vanessa’s day spa (which was a major issue in itself because I don’t use the emla creme, but sometimes use ice packs just to cut the pain down a little … of course as they’d moved, there was no ice packs available so I had to grit my teeth), but fortuntately the treatment was still given by the usual attendant, who was absolutely delightful and did a great job as she always did. I booked my next treatment and turned up only to be told that none of the women from the previous centre worked there anymore and that Vanessa was going to do the treatment. I seriously doubt she had any idea what she was doing with laser. She took forever to get started (which should have been my first clue). She couldn’t hold the laser properly and just didn’t seem to know how to use it given I was in my final stages of the treatments (which should have been my big flash of the blinding obvious). I walked out knowing that there was no way that that treatment would have worked and I had just literally lost $350. I am supposed to be going in again this week for another ‘treatment’, but there is absolutely no way I’ll be going back. I’m moving to the US in four weeks time, so I’m going to look in to it over there and get them to finish the job off. I’m really angry and disappointed that as clients we weren’t notified of the change or given the opportunity to not attend. I still maintain that Vanessa does not have the skills required to do the treatments and I will not be returning.

One ticked off, half-lasered woman!!

peta 4:47 pm 19 Oct 08

I used to go to Laserderm in Civic, I had one treatment by the same lady when it transfered to Vanessas Day Spa. In general conversation she told me that they didnt have an IPL but they were getting one in the next month ( August).She also told me she was leaving and wouldnt be there for my next treatment. A little later I tried to change my appointment by phone. That was ridiculously difficult , either no answer , a woman that didnt speak english or a kid, I was told to ring back each time. I couldnt do business with people like that so i just cancelled. Now looking for another place to go.
maybe you wont get your money back but i would be suprised if vanessas day spas lasts long

Granny 10:31 pm 28 Aug 08


That is very scientific, yes. Just send it care of ‘The Lodge’. *guffaw*

ant 10:11 pm 28 Aug 08

Yes. Give me your address and I’ll send you some.

Granny 10:01 pm 28 Aug 08


But can you prove that scientifically?

ant 9:59 pm 28 Aug 08

Chicken feet are the go, they beat ox hearts every time.

Granny 5:41 pm 28 Aug 08

It’s time to break out the ox heart …. Whoops, wrong thread!

; )

sepi 5:02 pm 28 Aug 08

What about that guy in the Canberra Times – Consumer Voice? He might be worth a try.

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