I have a call out to anyone who has had problems with the formerly known Laserderm International within the Melbourne Building Northbourne, now Laserderm Skin Fitness Centre at Garema Court. (this is a post regarding my feelings and my view only)… just in case they want to sue 😉
Back in 2006, I was talked into purchasing 6 prepaid IPL laser treatments at a cost of over $2500. Apparently, purchasing a pack saved me 25%, you know the same old sales spin. When I brought these treatments, there were no time limits, no special “got to used within a year” deal. So, I used 3 treatments within 2006 and 1 treatment last year, with 2 treatments still to be used.
I called up on Monday to make my appointment, the phone was disconnected. So I called the Belconnen Store, of the same name. I tried again the next day (Tuesday) where I was told that the Belconnen store was not a part of the Civic store, but they were sure that the Civic store had moved or closed down or “something like that”. The man I spoke to took down my number and said he’d try to find out what was going on and would call me back. During our chat, he rambled off a telephone number that I wrote down. After 3 hours without any calls, I rang the number. It was the new number for the Civic Store.
So I call the Civic Store and I’m asking to make my appointment, I get told they would have to take down my number and call me back. Five hours later, nothing from Belconnen, nothing from Civic, so, I decide to call the Civic store again. They tell me they can’t find my file and because they can’t find it I can’t make an appointment. “What”….. I was fuming. The lady on the phone then went on to tell me that the new owners of the Belconnen store stole files from the Civic store and it seems mine might have been in amongst those, but she’ll keep looking and call me back. I mentioned that when I made my appointments at the old location they had a computer and I was on that appointment calendar….oops….. the computers on the blink…. “What”…..
So I’m sitting here, day three, no one has called me back. I have over $500 worth of treatments that no one is taking responisbility for because of in house fighting.
I would like to find out if anyone else has had any problems with these companies, or if something similar has happened to them.