A customer complaint at The Front

Bells 16 October 2008 181

[First filed: October 14, 2008 @ 12:27]

Last night my friends and I had an encounter with the owner of The Front in Lyneham that warrants talking about. It was a case of very poor customer relations and outright rudeness.

Our knitting group meets at Tilleys once a month but because the Whitlams were on last night, we had to go elsewhere. One of us (not me) called The Front on Sunday and arranged that yes, they would be open and yes, they’d be happy for 10 or so knitters to show up for the night.

Those of us who arrived early found a private function going on. We were miffed that we’d been told we could go when clearly we couldn’t even get in, but that was ok. We would make other arrangements. A decision was made to head to All Bar Nun and we asked a staff member if we could put a sign up notifying late arrivals of the change of plans. That was fine.

We went to our cars, drove around the block to see if others had arrived and saw the sign was gone. I went in and politely asked if we could replace it. No one knew what had happened to it. That was also fine.

From the other side of the road, we watched as the owner took the sign down and threw it in the bin! Outrageous! After telling us we could have our knitting night there when clearly we couldn’t, the least he could do was let us leave up the sign. As a result, several people were seriously inconvenienced, particularly newbies who didn’t have contact numbers for the rest of us and so on.

Had it been a nice evening, we’d have just sat outside at Tilleys, but after the storm, this wasn’t possible.

He probably doesn’t care about a bunch of knitters. He probably thinks we’re not the sort of client base he’s intersted in but you know, when he has a quiet Monday night, he might be grateful for 10-12 people all drinking his coffee and making the place look less empty. But no, we won’t be going back. And The Front won’t be something any of us ever promote to anyone. Quite the opposite.

Bells

UPDATED: Much as I’d love to let this one lie, I’d be remiss if I didn’t draw to reader’s attention the uproar going on about this in the knitting blogosphere (I’m as surprised as you are to discover such a thing).

Twitchyfingers leads the charge. Kraftykuka is not far behind.


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181 Responses to A customer complaint at The Front
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Overheard Overheard 1:14 am 24 Sep 09

Tried to reply yesterday afternoon from The Front, but WordPress was having a snit and Admins didn’t know what the problem was either.

So, to answer your question, Bells: not a great deal. Just that it was very funny, and in reading through the thread there was much making of mirth. And coughing up of lungs. Et cetera.

I-filed I-filed 9:36 pm 22 Sep 09

They need to check their IT sitch though – I had an email from The Front ages ago with their entire email addy list there by mistake in the cc field for all to see – lo and behold, months later, I just received some spam addressed to the identical cc list from a local who appears to have taken advantage of this list of Canberra’s bohemian subculture!

toriness toriness 8:35 pm 22 Sep 09

love a near-year-dead-revived-thread.

the front is cool!

Bells Bells 6:03 pm 22 Sep 09

i should add I frequent the Front quite happily these days and always enjoy going there. I’ve let bygones be bygones.

Bells Bells 6:02 pm 22 Sep 09

oh do tell! More information! I’d love to know what was said!

Overheard Overheard 5:59 pm 22 Sep 09

I was amused, bemused, and even c-mused to be sitting working in the Front Cafe this afternoon and listening to someone raving about finding and reading this thread. Apparently much mirth ensued.

Still cracks me up.

dingo84 dingo84 3:51 pm 19 Oct 08

I have noticed since moving to Canberra that the customer service sucks almost everywhere.. I have been confronted by so many rude snappy waiters and baristas and just service staff that don’t care..
Most are probably Uni students paying their way but they can at least pretend to have a personality.

Granny Granny 10:10 am 17 Oct 08

I know, but I am kind of looking forward to my ribbon-cutting!

Anyhow, hope you didn’t indulge in too much parkour on the way home, but it’s all good so long as you’re in one piece.

I’ll be out all day today, so have a good one!

: )

Overheard Overheard 9:39 am 17 Oct 08

I lurve walking any time of the day or night. In days of old I’d weave all over the place and spend half the time going sideways, but as I explained to some last night, I’ve just got too much adrenaline coursing through the body these days so I don’t tend to get intoxicated (except at some festivals when sitting around campfires, drinking, singing and generally not burning it off).

Um, about 1’15” to 1’30”, maybe?

Still a shame not to meet any knitters. And a shame you’ll be ribbon-cutting tonight when the Muse is on.

Granny Granny 9:10 am 17 Oct 08

I’m glad you got home safely, Overheard. I was never entirely sure about the walking idea. How long did it take you?

Overheard Overheard 8:36 am 17 Oct 08

Bells said :

Also, Overheard, I wanted to go but, and this is going to sound dumb, I had a lace project I was close to finishing and desperately wanted to get it off the needles last night. But there’s a gathering at ABN for election night right? I might well pop by then and maybe bring a friend or two!

“I had a lace project” — gold! Bells, you’re excused. Shame, though, because even though I got there two hours or something after it started, it was just a superb evening in the company of a great bunch of some of my fave Rioters. (Granny, Sleaz, Skid and I then kicked on in Dickson until 1.30-ish, and it was the perfect night for a long walk home, stopping for supfast — comes between supper and breakfast — at that Caltex station we were talking about elsewhere.)

Yes, i believe it’s mentioned in the Wotz On guide that ppl are meeting at ABN on electionnight. I’ll be in Moruya or Tuross.

But, if you’re not lacing it up tonight, come on down to the Muse. Jazz got your free tickets, but you’re very welcome as a paying punter. http://the-riotact.com/?p=9309

Bells Bells 6:31 am 17 Oct 08

Hey Dawndrifter – not a silly topic! I think it’s actually pretty serious. We felt we were poorly treated and I thought it was important to say so.

Also, whether it be knitters or any other group, I think the key message is that we can all make false assumptions and it’s good to get those straightened out – the key assumption here being that those involved in the fibre arts should stay out of sight.

Also, Overheard, I wanted to go but, and this is going to sound dumb, I had a lace project I was close to finishing and desperately wanted to get it off the needles last night. But there’s a gathering at ABN for election night right? I might well pop by then and maybe bring a friend or two!

Overheard Overheard 3:24 am 17 Oct 08

Bells said :

Re the edits to this piece linking to other bloggers, the furore has well and truly died down and we’re all kinda moving on. Thanks for the interest but you know, let’s let it go!

Hi Bells. Looks like you have let it go because not one single knitter answered the call and turned up to ABN on Thurtsday evening. All talk and no stitches?

DawnDrifter DawnDrifter 12:05 am 17 Oct 08

does this thread win the award for “Most posts for silliest topic – 2008”??

papadoc papadoc 2:04 pm 16 Oct 08

Wow, like the last person I knew who enjoyed it, I thought knitting was dead. Weird! Good on ya guys, let me fire up my typewriter and we’ll get a complaint letter going…

Seriously though, I’d love a scarf.

Bells Bells 10:49 am 16 Oct 08

Re the edits to this piece linking to other bloggers, the furore has well and truly died down and we’re all kinda moving on. Thanks for the interest but you know, let’s let it go!

Bells Bells 10:46 am 16 Oct 08

“Cool photo of your beans Bells – how long have they been growing for now?”

Thanks! About a week at that stage, when I took that photo. They’re cute huh?

Granny Granny 9:51 am 16 Oct 08

Lost?

*chuckle*

Danman Danman 9:47 am 16 Oct 08

Funny how threads are living organinc beings and mutate from a complaint about a cafe into an appreciation of Pink Floyd to getting scared in the dark.

Now… where were we?

🙂

Granny Granny 9:40 am 16 Oct 08

Thanks for that, Sands. Now In will have to hire myself a toilet companion. Thanks a lot!

; )

Actually, when I first I saw what you’d written I thought it said, “Mouth on a stick” a la Kenny Everett.

*guffaw*

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