A Thank You to Action Bus users

Dazzlar 18 August 2009 29

Caught two buses yesterday with a 7 month old baby and a pram.  Old style bus = lugging the pram up and down the stairs. Would have taken him out of the pram but a) he was asleep and b) it is safer for him to be secured in the pram on a lurching bus.

Got no help, or even a hello, from the bus drivers but lots of help from fellow passengers.  So Thank You all for being so helpful and helping this frazzled mum’s day go a bit smoother.  Now to work on the inter-personal skills of the driver.  One driver said to a passenger “Hurry up, I don’t have all day to chat” when the passenger was trying to find the right change and had the audacity to greet the driver!  (As a side note:  one of the buses I caught was from Civic to the Parliamentary circle and had no wheelchair access. Is this the bus tourists to Canberra would catch to visit OPH, Parliament House etc?)


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29 Responses to A Thank You to Action Bus users
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anonymous gungahlian anonymous gungahlian 3:20 pm 23 Sep 09

Granny said :

We expect other bus drivers to load extremely heavy bags and cases onto buses to Sydney or Melbourne or wherever. We do.

Yet if a person is struggling with a baby, a toddler, a nappy bag, a shopping bag, a handbag and a stroller we expect that if there are no passengers on the bus to assist her that the driver should not take thirty seconds to help lift a pram (that is hardly likely to damage a back – have you even ever lifted one??). She can just suffer in her jocks. Pathetic. Where have all the good men gone and where are all the gods, eh?

‘We expect other bus drivers to load extremely heavy bags and cases onto buses to Sydney or Melbourne or wherever’ because thats their duty as a COACH driver and it’s in their policy. People arrive early to to have their bagage put under the Murray’s or Greyhound coach by the driver and then the coach leaves about 5 minutes later after everybody’s name is marked off. The thing is that they are prepared for it and they know that they dont have to stop at anytime on their route to help anyone else and it’s not going to slow the other passangers down.

But Action drivers cant be sure if there’s going to be someone at the next stop with 20 shopping bags that they have to load on. If everyone was like this, then the busses would be even later than usual. Lucky I catch a school bus (most of the time) and dont have to put up with people needing assistance from the driver to bring their stuff on board.

Granny Granny 5:49 pm 22 Aug 09

We expect other bus drivers to load extremely heavy bags and cases onto buses to Sydney or Melbourne or wherever. We do.

Yet if a person is struggling with a baby, a toddler, a nappy bag, a shopping bag, a handbag and a stroller we expect that if there are no passengers on the bus to assist her that the driver should not take thirty seconds to help lift a pram (that is hardly likely to damage a back – have you even ever lifted one??). She can just suffer in her jocks. Pathetic. Where have all the good men gone and where are all the gods, eh?

phototext phototext 9:05 am 22 Aug 09

Inconvenient as it is to passengers with prams etc I don’t see why the bus drivers should have to help these passengers.

Do we expect shop keepers, accountants, optometerists, dentists etc etc to lug heavy stuff for us up and down stairs.

It’s a job and I don’t see why they should risk a back injury to earn a wage. Once you’ve done your back in, and it is painfull, it is always a problem you have to be aware of and compensate for. They really don’t earn enough to make it worth the risk.

The reason that we have OH&S rules these days is because people did do things like lift prams on buses and ended up with a buggered back.

Granny, good on you for helping out others but I doubt you would wish such an injury, something that may be very debilitating, upon someone trying to earn a crust.

BigDave BigDave 10:39 pm 21 Aug 09

So dommie thinks that Action should be contracted out eh? Are you talking about some form of privatisation? If you are, I can assure you, you will then be paying a more than “extraordinary” fare!
Granny, let’s say that that driver does hurt his/her back lifting your pram. It can happen. Just because it hasn’t happened to you doesn’t mean that it can’t. He/she needs protection from this. Would you be willing to pay his/her mortgage, bills etc. if they can’t work??
What if 20 people turn up at the bus stop all needing help with shopping, backpacks, prams, strollers etc. Is the driver expected to help them all as well as trying to serve other paying customers at the same time? The bus would never get out of the interchange! And people complain about buses running late now…
Why do people assume it’s the drivers’ responsiblity when there are 30-40 others on the bus who can give a hand but generally don’t?

Granny Granny 7:20 pm 20 Aug 09

Wow! I’m just amazed that I haven’t been hospitalised for all that pram lifting!

What with six kids and three grandkids you’d think my back would be completely and utterly ruined!

These prams are obviously designed to require at least a two-person-lift occupational health and safety wise … at least!

I don’t know how people ever manage without doing themselves serious injury from these dangerous, scary, terrifyingly damaging prams!!

I guess I must just have muscles of steel and the constitution of Charles Atlas. All that and I don’t even work out ….

Maybe 25+ years ago there weren’t so many female hormones in the water and most bus drivers could actually manage to lift one … some with one hand!

lobster lobster 11:34 am 20 Aug 09

If you were a rebelious bus driver and you ended up hurting your back while lifting a pram on to the bus, that you had been told not to do, then you would have no workers compensation

Granny Granny 12:18 am 20 Aug 09

Well, I like the rebel drivers that help anyway ’cause they’re cool!

bd84 bd84 9:48 pm 19 Aug 09

It’s perfectly understandable and sensible for the driver not to help. Yes back in the good old days, the driver had all the time in the world to step out of the chair and help anyone onto the bus. If you hadn’t noticed that time ended a good 25+ years ago. These days they’re not allowed to leave their chair and there are many many reasons for this, driver personal safety, OH&S, public liability, making the bus run on time and mothers suing the bus company when the driver accidently breaks their belongings or injures their precious little darling. Everything is hidden behind these things, there’s not much you can do about it other than deal with it.

Ticket information for buses can be found here:
http://www.action.act.gov.au/ticket_information.html

Since I like being helpful occasionally.

dommie dommie 9:18 pm 19 Aug 09

Very funny. A baby carrier backpack with an 18 month old, a 2 year old, and a 5 year old. May I remind you that there are many reasons why people catch buses, some include an inability to actually obtain a drivers licence.

There are many friendly and affable bus drivers around but it is much easier to remember the one that made your bag jump off your lap every time he put his foot on the brake.

We are meant to be getting a service for the (extraordinary!) price we pay when we catch a bus … and to some extent we are getting that service. Quality … no … Helpful … not really … Efficient … definitely not! But a service all the same.

Maybe we should be focussing on ways Action could become more efficient and responsive to their clients needs. Maybe it is time management of Action got contracted out, perhaps some fundraising events would be more successful than some would expect. There is a lot of support for this ageing system … but that support is fading quickly. It’s time to do something to fix it.

Dazzlar Dazzlar 9:06 pm 19 Aug 09

Thanks for the advice MrPC.

georgesgenitals georgesgenitals 8:42 pm 19 Aug 09

It’s public transport, people. Occasionally people with less than full mobility, or little kids, will need to get on and off. Deal with it. I just can’t believe how cranky you lot are!

MrPC MrPC 6:27 pm 19 Aug 09

Prams and buses do not mix. Use one of those baby carrier backpacks.

Dazzlar Dazzlar 5:59 pm 19 Aug 09

Sorry I should have clarified more. I in no way expected the driver to help me with the pram and I am well aware of OH&S issues in doing so (as it is with Taxi drivers) I needed help with buying the right ticket. He could barely grunt an answer out.
I also realise that they have timetables to keep to but there are ways of saying “Get on the bus quickly” that don’t leave the passenger feeling like an inconvenience, it is afterall supposed to be a SERVICE!
Can someone point me in the direction of the instructions on what type of ticket to ask for?

Again this is a sincere Thank You. Both women and men offered/did help me. I didn’t expect it but was very grateful.

ainslie ainslie 3:50 pm 19 Aug 09

Your mum did a good job (A Tadpole Drinking)raising you. Don’t stop being friendly and helpful we need all the decent people we can get in this place.

A Tadpole Drinking A Tadpole Drinking 1:50 pm 19 Aug 09

I’m with you Chewy14 (may I call you Chewy?). Recently at Woden interchange I tried to be helpful to a woman who was struggling with one of those two wheel trolley gadgets full of her shopping at the same time fossiking for her bus pass/money. She just looked at me and said “I’m not helpless” so I stepped back and waited.

When I get to Heaven I’m going to tell mum she raised me wrong.

chewy14 chewy14 12:51 pm 19 Aug 09

Granny said :

I am a female and I help other women all the time. Once the drivers did too, because society expected that people would help one another when in trouble. That should be what people do. You can hide behind the OH&S stuff as much as you like, but I don’t.

I would much prefer the driver to not help everyone with a bag or pram get their stuff on a bus. It makes sense, for time and liability reasons, for them not to.
And the last time i caught a bus, i tried to help a lady get her belongings onto the bus to speed things up and was abused for my troubles.
Is it any wonder people won’t go out of their way to help others these days?

SheepGroper SheepGroper 12:38 pm 19 Aug 09

Sounds a bit selfish to expect a bus driver to risk themselves by helping you with your posessions. When I was using the buses I limited myself to what I could successfully wrestle on or off. Just because the driver may be covered by insurance doesn’t mean a injury is any less painful or convenient even if it’s temporary.

dvaey dvaey 12:31 pm 19 Aug 09

Im not trying to ‘hide’ behind anything, Im simply trying to put forward a view of why things are the way they are. On the one hand we complain that bus drivers dont help out enough or spend long enough having a friendly conversation, but on the other hand we all want the driver to not waste any time in getting to our destination. I also believe bus drivers wont assist you to put your bike on the front-mounted bike racks either. That doesnt mean they dont want to, simply that its against rules.

I believe that people should help others out when possible, its just human nature. I also believe though, that its unfair to criticise a guy whos just doing his job and trying to follow the rules his bosses have set for him.

AG Canberra AG Canberra 12:28 pm 19 Aug 09

And a big shout out to the bus driver who I get at least twice a week who believes the brake is either full on or full off. I’m sure I saw an old lady hit her head on the seat in front due to his crap driving skills…

Granny Granny 10:13 am 19 Aug 09

I am a female and I help other women all the time. Once the drivers did too, because society expected that people would help one another when in trouble. That should be what people do. You can hide behind the OH&S stuff as much as you like, but I don’t.

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