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A Thank You to Action Bus users

By Dazzlar 18 August 2009 29

Caught two buses yesterday with a 7 month old baby and a pram.  Old style bus = lugging the pram up and down the stairs. Would have taken him out of the pram but a) he was asleep and b) it is safer for him to be secured in the pram on a lurching bus.

Got no help, or even a hello, from the bus drivers but lots of help from fellow passengers.  So Thank You all for being so helpful and helping this frazzled mum’s day go a bit smoother.  Now to work on the inter-personal skills of the driver.  One driver said to a passenger “Hurry up, I don’t have all day to chat” when the passenger was trying to find the right change and had the audacity to greet the driver!  (As a side note:  one of the buses I caught was from Civic to the Parliamentary circle and had no wheelchair access. Is this the bus tourists to Canberra would catch to visit OPH, Parliament House etc?)

What’s Your opinion?


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A Thank You to Action Bus users
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anonymous gungahlian 3:20 pm 23 Sep 09

Granny said :

We expect other bus drivers to load extremely heavy bags and cases onto buses to Sydney or Melbourne or wherever. We do.

Yet if a person is struggling with a baby, a toddler, a nappy bag, a shopping bag, a handbag and a stroller we expect that if there are no passengers on the bus to assist her that the driver should not take thirty seconds to help lift a pram (that is hardly likely to damage a back – have you even ever lifted one??). She can just suffer in her jocks. Pathetic. Where have all the good men gone and where are all the gods, eh?

‘We expect other bus drivers to load extremely heavy bags and cases onto buses to Sydney or Melbourne or wherever’ because thats their duty as a COACH driver and it’s in their policy. People arrive early to to have their bagage put under the Murray’s or Greyhound coach by the driver and then the coach leaves about 5 minutes later after everybody’s name is marked off. The thing is that they are prepared for it and they know that they dont have to stop at anytime on their route to help anyone else and it’s not going to slow the other passangers down.

But Action drivers cant be sure if there’s going to be someone at the next stop with 20 shopping bags that they have to load on. If everyone was like this, then the busses would be even later than usual. Lucky I catch a school bus (most of the time) and dont have to put up with people needing assistance from the driver to bring their stuff on board.

Granny 5:49 pm 22 Aug 09

We expect other bus drivers to load extremely heavy bags and cases onto buses to Sydney or Melbourne or wherever. We do.

Yet if a person is struggling with a baby, a toddler, a nappy bag, a shopping bag, a handbag and a stroller we expect that if there are no passengers on the bus to assist her that the driver should not take thirty seconds to help lift a pram (that is hardly likely to damage a back – have you even ever lifted one??). She can just suffer in her jocks. Pathetic. Where have all the good men gone and where are all the gods, eh?

phototext 9:05 am 22 Aug 09

Inconvenient as it is to passengers with prams etc I don’t see why the bus drivers should have to help these passengers.

Do we expect shop keepers, accountants, optometerists, dentists etc etc to lug heavy stuff for us up and down stairs.

It’s a job and I don’t see why they should risk a back injury to earn a wage. Once you’ve done your back in, and it is painfull, it is always a problem you have to be aware of and compensate for. They really don’t earn enough to make it worth the risk.

The reason that we have OH&S rules these days is because people did do things like lift prams on buses and ended up with a buggered back.

Granny, good on you for helping out others but I doubt you would wish such an injury, something that may be very debilitating, upon someone trying to earn a crust.

BigDave 10:39 pm 21 Aug 09

So dommie thinks that Action should be contracted out eh? Are you talking about some form of privatisation? If you are, I can assure you, you will then be paying a more than “extraordinary” fare!
Granny, let’s say that that driver does hurt his/her back lifting your pram. It can happen. Just because it hasn’t happened to you doesn’t mean that it can’t. He/she needs protection from this. Would you be willing to pay his/her mortgage, bills etc. if they can’t work??
What if 20 people turn up at the bus stop all needing help with shopping, backpacks, prams, strollers etc. Is the driver expected to help them all as well as trying to serve other paying customers at the same time? The bus would never get out of the interchange! And people complain about buses running late now…
Why do people assume it’s the drivers’ responsiblity when there are 30-40 others on the bus who can give a hand but generally don’t?

Granny 7:20 pm 20 Aug 09

Wow! I’m just amazed that I haven’t been hospitalised for all that pram lifting!

What with six kids and three grandkids you’d think my back would be completely and utterly ruined!

These prams are obviously designed to require at least a two-person-lift occupational health and safety wise … at least!

I don’t know how people ever manage without doing themselves serious injury from these dangerous, scary, terrifyingly damaging prams!!

I guess I must just have muscles of steel and the constitution of Charles Atlas. All that and I don’t even work out ….

Maybe 25+ years ago there weren’t so many female hormones in the water and most bus drivers could actually manage to lift one … some with one hand!

lobster 11:34 am 20 Aug 09

If you were a rebelious bus driver and you ended up hurting your back while lifting a pram on to the bus, that you had been told not to do, then you would have no workers compensation

Granny 12:18 am 20 Aug 09

Well, I like the rebel drivers that help anyway ’cause they’re cool!

bd84 9:48 pm 19 Aug 09

It’s perfectly understandable and sensible for the driver not to help. Yes back in the good old days, the driver had all the time in the world to step out of the chair and help anyone onto the bus. If you hadn’t noticed that time ended a good 25+ years ago. These days they’re not allowed to leave their chair and there are many many reasons for this, driver personal safety, OH&S, public liability, making the bus run on time and mothers suing the bus company when the driver accidently breaks their belongings or injures their precious little darling. Everything is hidden behind these things, there’s not much you can do about it other than deal with it.

Ticket information for buses can be found here:
http://www.action.act.gov.au/ticket_information.html

Since I like being helpful occasionally.

dommie 9:18 pm 19 Aug 09

Very funny. A baby carrier backpack with an 18 month old, a 2 year old, and a 5 year old. May I remind you that there are many reasons why people catch buses, some include an inability to actually obtain a drivers licence.

There are many friendly and affable bus drivers around but it is much easier to remember the one that made your bag jump off your lap every time he put his foot on the brake.

We are meant to be getting a service for the (extraordinary!) price we pay when we catch a bus … and to some extent we are getting that service. Quality … no … Helpful … not really … Efficient … definitely not! But a service all the same.

Maybe we should be focussing on ways Action could become more efficient and responsive to their clients needs. Maybe it is time management of Action got contracted out, perhaps some fundraising events would be more successful than some would expect. There is a lot of support for this ageing system … but that support is fading quickly. It’s time to do something to fix it.

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