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ACT Government gets a failing grade from the Ombudsman

By johnboy 4 October 2011 3

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The ACT Government Ombudsman has released their annual report and it does not make for pretty reading in the London Circuit Soviet:

I commenced my appointment as ACT Ombudsman on August 30, 2010 and quickly formed the view that residents of the Australian Capital Territory were not receiving the level and quality of services from the ACT administration to which they are entitled. I set as an early and urgent priority for my term as Ombudsman, to review all areas of complaint with a view to identifying root causes and systemic problems and to work with ACT Government agencies to correct them.

I made a commitment to making the ACT Ombudsman role more engaged with the challenges of ensuring ACT Government agencies delivered services more effectively.

By the close of the 2010–2011 year it was clear to me that there remain significant areas for improvement in service delivery and complaint-handling. Overall, 742 approaches and complaints were received by my office about ACT Government agencies and ACT Policing, up from 676 the previous year. Those specifically about ACT Government agencies have risen 19 per cent on 2009–10, from 507 to 600. Of these, my office formally investigated 126 complaints, which in 14 cases resulted in a finding of ‘administrative deficiency’. This is four more than in 2009–2010.

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3 Responses to
ACT Government gets a failing grade from the Ombudsman
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PantsMan 9:11 pm 04 Oct 11

The best bit is where he basically accuses the ACT Government of corruption, implies he cannot do anything about it under the current law, then calls for the establishment of an “ACT Integrity Commission”.

johnboy 2:03 pm 04 Oct 11

Wallly1972 said :

Hey JB, where does it say the ACT govt gets a failing grade? You’re not going on the increase in # of complaints are you?

In my brief reading of the report it about how the Ombudsman’s office is working well in investigating complaints and recommending improvements in some processes to the public service / police.

“By the close of the 2010–2011 year it was clear to me that there remain significant areas for improvement in service delivery and complaint-handling”

Perhaps not a fail in ACT schools these days. But out in the real world…

Wallly1972 1:59 pm 04 Oct 11

Hey JB, where does it say the ACT govt gets a failing grade? You’re not going on the increase in # of complaints are you?

In my brief reading of the report it about how the Ombudsman’s office is working well in investigating complaints and recommending improvements in some processes to the public service / police.

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