ACT Housing maintenance phone number not working.

justjbhere 4 January 2014 50

On Thursday at around 6:30PM, a tap in my bathroom broke, well the plastic part shattered into several pieces.   I am in a ACT Housing unit so I rang the maintenance number (6207 1500) to let them know and to have a plumber come out to fix it.

Well the number didn’t work.   I tried many times right up until 12:30AM but still nothing, just silence each time I rang.   I also rang Canberra Connect but they were pretty much useless and would only give me the “emergency number” if it was an emergency.

I also rang Telstra who informed me that it wasn’t their number and to ring Optus who said it wasn’t there problem.  The next morning I rang ACT Housing after numerous times ringing the 6207 1500 which again wasn’t working.

I finally got through to maintenance and they said someone could come around early next week even though it a 5 minute job.

The weird thing is that my neighbour rang the number on her mobile and had no problem to which I also tried them on my mobile and it too worked.  It is expensive for me to ring on my mobile because it is prepaid.

So,  I am wondering if any other ACT Housing tenants are having the same problem with their landline phone when trying to ring ACT Housing maintenance?    Please let me know.

 

 


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50 Responses to ACT Housing maintenance phone number not working.
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Queen_of_the_Bun Queen_of_the_Bun 9:17 pm 06 Jan 14

IrishPete said :

Queen_of_the_Bun said :

My original point was badly made and I apologise for that. I was a bit fired up on Sunday.

But there’s no 24-hour number for homeowners or private tenants to call for non-urgent repairs – and given that this number could be called from a mobile, I don’t think it’s asking too much to expect the OP to stump up for the cost of calling it.

Don’t be ridiculous. There is no such thing as a number you can call from a mobile but not a landline (at least not in this context). There was obviously a fault (or problem) with the line. The landlord provides a 24-hour contact number, it is reasonable toe expect it to work 24 hours. In fact it is probably part of the contract.

IP

Irish Pete, I usually agree with you. But this is what the OP wrote:

The weird thing is that my neighbour rang the number on her mobile and had no problem to which I also tried them on my mobile and it too worked. It is expensive for me to ring on my mobile because it is prepaid.

So, I am wondering if any other ACT Housing tenants are having the same problem with their landline phone when trying to ring ACT Housing maintenance? Please let me know.

IrishPete IrishPete 8:25 pm 06 Jan 14

Queen_of_the_Bun said :

My original point was badly made and I apologise for that. I was a bit fired up on Sunday.

But there’s no 24-hour number for homeowners or private tenants to call for non-urgent repairs – and given that this number could be called from a mobile, I don’t think it’s asking too much to expect the OP to stump up for the cost of calling it.

Don’t be ridiculous. There is no such thing as a number you can call from a mobile but not a landline (at least not in this context). There was obviously a fault (or problem) with the line. The landlord provides a 24-hour contact number, it is reasonable toe expect it to work 24 hours. In fact it is probably part of the contract.

IP

Queen_of_the_Bun Queen_of_the_Bun 7:23 pm 06 Jan 14

My original point was badly made and I apologise for that. I was a bit fired up on Sunday.

But there’s no 24-hour number for homeowners or private tenants to call for non-urgent repairs – and given that this number could be called from a mobile, I don’t think it’s asking too much to expect the OP to stump up for the cost of calling it.

Antagonist Antagonist 5:22 pm 06 Jan 14

Pitchka said :

The OP also stated they called up until 12.30am…

Do you honestly believe a busted tap is worth this amount of effort.

Possibly. Did the tap break leaving the water running? Does said ‘social housing’ tenant have a disability that may affect their ability to shut the water off now that the tap is broken? Does the running water create a situation that could be considered unsafe for anyone else in the tenants household – such as running hot water with children around?

Good trolling is often done without people realising they are being baited. You, however, do little more than live up to your username.

thatsnotme thatsnotme 5:06 pm 06 Jan 14

justjbhere said :

I agree, it has made me think twice about using this site or asking another question.

I think the RA can be a valuable source of information, but you really need to think hard about how you phrase the questions you ask. In amongst the attacks, there were some people who gave you some useful information, and I hope you use that info.

Unfortunately though, there are others who’ll latch onto any information you provide (however irrelevant to the question you actually ask) and use that to put you down. Rather than answer the question, they’ll say ‘ohh, silly public housing tenant, fixing a broken tap is easy and how dare you expect someone to do it for you and because you’re in public housing you’re obviously a sponge on society and my tax dollars support you and blah de blah de blah….’

If your question had been ‘Hi, I’m in public housing, and something has broken. I’ve tried calling the maintenance number, but I never get through – but it works from a mobile. Does ph:xxxx-xxxx work from a landline for anyone else?’ then you’ve removed the troll food from the question.

Anyway, I hope your tap gets fixed – I’m sure this discussion will extend well past when you stop caring about it. Which says far more about the people who want to attack you, than it does about you.

justjbhere justjbhere 4:31 pm 06 Jan 14

thatsnotme said :

Pitchka said :

thatsnotme said :

DrKoresh said :

banco said :

Do most public housing tenants have such a sense of entitlement?

No more than the denizens of RA it seems…

Couldn’t agree more. The OP’s question wasn’t ‘why didn’t someone show up straight away’, it wasn’t ‘why don’t all public housing tenants have a personal handyman on call 24/7’ – it was a question about why when the maintenance number was called from a landline, it didn’t work. I guess just answering the question that was asked, or simply not commenting if you didn’t have the answer, is too hard.

The OP also stated they called up until 12.30am…

Do you honestly believe a busted tap is worth this amount of effort.

Honestly, no, I don’t believe it’s worth that amount of effort. But I have no idea who the OP is, what their circumstances are, or anything about them. Who is to say whether the OP actually expected anyone to answer, or if they just kept trying to see if they at least got a ring tone? Or an answering service? Or anything that wasn’t silence?

At the end of the day, they asked a pretty simple, straight forward question. This is the RA, so it’s not so surprising that so many people chose to attack them based on the background info they’d provided, rather than actually help with the question at the end of it all.

I agree, it has made me think twice about using this site or asking another question.

thatsnotme thatsnotme 3:57 pm 06 Jan 14

Pitchka said :

thatsnotme said :

DrKoresh said :

banco said :

Do most public housing tenants have such a sense of entitlement?

No more than the denizens of RA it seems…

Couldn’t agree more. The OP’s question wasn’t ‘why didn’t someone show up straight away’, it wasn’t ‘why don’t all public housing tenants have a personal handyman on call 24/7’ – it was a question about why when the maintenance number was called from a landline, it didn’t work. I guess just answering the question that was asked, or simply not commenting if you didn’t have the answer, is too hard.

The OP also stated they called up until 12.30am…

Do you honestly believe a busted tap is worth this amount of effort.

Honestly, no, I don’t believe it’s worth that amount of effort. But I have no idea who the OP is, what their circumstances are, or anything about them. Who is to say whether the OP actually expected anyone to answer, or if they just kept trying to see if they at least got a ring tone? Or an answering service? Or anything that wasn’t silence?

At the end of the day, they asked a pretty simple, straight forward question. This is the RA, so it’s not so surprising that so many people chose to attack them based on the background info they’d provided, rather than actually help with the question at the end of it all.

justjbhere justjbhere 3:39 pm 06 Jan 14

thatsnotme said :

DrKoresh said :

banco said :

Do most public housing tenants have such a sense of entitlement?

No more than the denizens of RA it seems…

Couldn’t agree more. The OP’s question wasn’t ‘why didn’t someone show up straight away’, it wasn’t ‘why don’t all public housing tenants have a personal handyman on call 24/7’ – it was a question about why when the maintenance number was called from a landline, it didn’t work. I guess just answering the question that was asked, or simply not commenting if you didn’t have the answer, is too hard.

Thank you as well for actually understanding the question I was asking.

justjbhere justjbhere 3:38 pm 06 Jan 14

DrKoresh said :

banco said :

Do most public housing tenants have such a sense of entitlement?

No more than the denizens of RA it seems…

Thanks.

Pitchka Pitchka 3:16 pm 06 Jan 14

thatsnotme said :

DrKoresh said :

banco said :

Do most public housing tenants have such a sense of entitlement?

No more than the denizens of RA it seems…

Couldn’t agree more. The OP’s question wasn’t ‘why didn’t someone show up straight away’, it wasn’t ‘why don’t all public housing tenants have a personal handyman on call 24/7’ – it was a question about why when the maintenance number was called from a landline, it didn’t work. I guess just answering the question that was asked, or simply not commenting if you didn’t have the answer, is too hard.

The OP also stated they called up until 12.30am…

Do you honestly believe a busted tap is worth this amount of effort.

thatsnotme thatsnotme 2:33 pm 06 Jan 14

DrKoresh said :

banco said :

Do most public housing tenants have such a sense of entitlement?

No more than the denizens of RA it seems…

Couldn’t agree more. The OP’s question wasn’t ‘why didn’t someone show up straight away’, it wasn’t ‘why don’t all public housing tenants have a personal handyman on call 24/7’ – it was a question about why when the maintenance number was called from a landline, it didn’t work. I guess just answering the question that was asked, or simply not commenting if you didn’t have the answer, is too hard.

DrKoresh DrKoresh 1:52 pm 06 Jan 14

banco said :

Do most public housing tenants have such a sense of entitlement?

No more than the denizens of RA it seems…

Pitchka Pitchka 1:46 pm 06 Jan 14

Antagonist said :

Pitchka said :

Can i go one step further and ask why you were unable to ask a neighbour for some assistance whilst you waited for a plumber, or dare i say, your arrogance has rubbed off on them too?

From the OP: “The weird thing is that my neighbour rang the number on her mobile and had no problem to which I also tried them on my mobile and it too worked. It is expensive for me to ring on my mobile because it is prepaid.”

It is better to be thought of as a dickhead, than to open ones mouth and prove it. Do try to keep up.

Asking your neighbour to ring a number to see if it is working is not asking them to help fix a broken tap..
It is better to be thought of as a d***head, than to open ones mouth and prove it. Do try to keep up

Ate Ate 12:16 pm 06 Jan 14

As a tenant it is my responsibility to fix any tap, washer problems myself. Not my landlord. It’s pretty damn easy to do as well.

Antagonist Antagonist 11:58 am 06 Jan 14

Pitchka said :

Can i go one step further and ask why you were unable to ask a neighbour for some assistance whilst you waited for a plumber, or dare i say, your arrogance has rubbed off on them too?

From the OP: “The weird thing is that my neighbour rang the number on her mobile and had no problem to which I also tried them on my mobile and it too worked. It is expensive for me to ring on my mobile because it is prepaid.”

It is better to be thought of as a dickhead, than to open ones mouth and prove it. Do try to keep up.

Pitchka Pitchka 10:24 am 06 Jan 14

Im a little suprised that there wasnt a knock on the door as soon as the tap broke.

All public housing tennants should have their very own sparky/plumber/chef/gardener assigned to them, living within the same street, so as to not cause any inconvenience to the tennant.

Id put in a formal complaint, this isnt acceptable.

Can i go one step further and ask why you were unable to ask a neighbour for some assistance whilst you waited for a plumber, or dare i say, your arrogance has rubbed off on them too?

IrishPete IrishPete 10:05 am 06 Jan 14

wildturkeycanoe said :

If you think waiting for a day or so to have a tap fixed is rough, try waiting three and a half years to get a few broken kitchen tiles replaced under warranty in a brand new home.
As for the phone issue, I reckon they had it transferred to the on call person and they had it either switched off and hadn’t set up the message bank, or were out of range on holiday. It would be interesting to know the time you got through to them, was it around 9:00AM or 9:30, when their office opened?

I already said that. GroundTurkeyDay?

IP

JC JC 9:08 am 06 Jan 14

BTW OP, the ACT Governments phone lines are provided by Transact not Telstra or Optus, an easy way to tell is when you do get ring tone Transact numbers have a different sounding ring tone for some reason.

By the sounds of what you were hearing (silence) when dialling the problem would seem to be between your carrier, I presume Telstra and Transact. So in this case I wouldn’t be blaming ACT Housing or the government.

I would be going back to Telstra, because despite the number not being theirs, your number is, so they should provide some level of fault finding. Ringing other carriers is pointless as you are not their customer, so of course won’t help.

justjbhere justjbhere 9:06 am 06 Jan 14

Pork Hunt said :

Queen_of_the_Bun said :

Must be really annoying to have something break and not be able to get straight through to someone to get it fixed.
Being a home owner, rate payer and all, I’m waiting on a plumber to come out and give me a quote on fixing my toilet. Which I will pay for, as well as your tap.
Someone cry me a river….

Merry Xmas and a happy new year to you too.
This person has a problem with their home that they can’t fix themselves. What if they have good reason to use the tap due to bathing issues/health issues/menstruating/hot weather/what ever?
You and I could easily use vice grips to make the tap usable in the short term but this person may not have any or be able to use them properly.
Further, having a go at someone’s financial situation in this case is totally uncalled for.

Thank you for your comment. It seems this site is full of nasty trolls, sorry, people who like nothing more than to put others down when they don’t even know the person or situation.

wildturkeycanoe wildturkeycanoe 7:02 am 06 Jan 14

If you think waiting for a day or so to have a tap fixed is rough, try waiting three and a half years to get a few broken kitchen tiles replaced under warranty in a brand new home.
As for the phone issue, I reckon they had it transferred to the on call person and they had it either switched off and hadn’t set up the message bank, or were out of range on holiday. It would be interesting to know the time you got through to them, was it around 9:00AM or 9:30, when their office opened?

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