After recently moving to Canberra from NSW I am staggered at the lack of telecommunication services in the Nation’s Capital. I reside in Gilmore (Tuggeranong) & I foolishly signed up with a TransACT Bundle, which I am far from happy with….non-existent customer service, inept billing service and a lack of information conveniently supplied by the sales team on sign up.
I have signed up with Telstra, and as I wished to keep my same home number, thay have to `port’ this number over from Transact, which supposedly takes up to 16 days. One month later I get a phone call saying it will take another month before this can be done.
Has anyone had a similar experience and are there any other telco’s anyone can recommend for home phone and internet access. For the record, Optus don’t service my area!!!