I was wondering if anyone has had any dealings with the ACT Civil & Administrative Tribunal?
My husband and I are considering applying for compensation through them, for not having any working heating in our rental house. We went for the majority of last winter with no heating as the ducted heating was broken, and so far this winter have had no heating either. A certain air-con company came out 5 times last winter and failed to fix the problem, and so far this winter they have diagnosed the problem, but only after one month of me chasing them up for an appointment.
I rang them today only to find out they hadn’t ordered the part needed yet. Its been sitting for a week and a half without anyone acting on it. Meanwhile, I’m freezing my butt off, and have been for 5 months total.
Surely not having any heating for 5 (and possibly more, depending on how long they take to finally fix it) months is worth some compensation.
Our property manager has said we are entitled to it, but our landlords refuse. According to the residential tenancies act it is considered an urgent repair, and needs to be fixed ASAP. Oh, and the landlords have taken weeks to approve repairs to the air-con. As far as I’m concerned, its an urgent repair, it just needs to be fixed even though the landlords take up to a month to approve the repairs.
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This whole heating issue has been a source of an insane amount of frustration.
What does everyone else think? Are we entitled to compensation?