I went to Fyshwick today to try to buy some lamps.
Visited 6 stores – only one where anyone seemed to be interested in helping me by asking what I was after and checking their catalogues and floor stock.
In one other (national chain) store I was greeted and directed to the relevant area of the store where 3 young women were too busy talking to each other to pay any attention to potential customers.
Another (national chain) had no floor staff in the furniture section. In another store I was faced with a surly “nup we don’t have anything like that” and I left to find the car blocked in by a delivery truck in the customer car park.
The other stores were completely empty of all floor staff so I could easily have helped myself to anything, including the cash register. Maybe these stores have come to the conclusion that paying staff to provide bad service is more negative to their business than letting potential customers help themselves to free goods.
Alas, the lamp hunt continues…..