Skip to content Skip to main navigation

Ask RiotACT

Charity and fundraising auctions for the Canberra community

Ask RiotACT: finding good quality tradesmen (specifically plumbers)

By Spindain - 8 December 2015 11

Ask RiotACT

I recently had someone out who completed a whole lot of work that we have had endless problems with. When I tried to follow this up it turns out he wasn’t even a licensed plumber, so I am now stuck with not only leaks but he is not able to get it signed off with ACTPLA. This pretend plumber is now not even willing to comeback and fix up his mistakes.

How can I make sure I avoid this in the future? And do you have any suggestions for good quality plumbers?

What’s Your opinion?


Post a comment
Please login to post your comments, or connect with
11 Responses to
Ask RiotACT: finding good quality tradesmen (specifically plumbers)
Tim Butler 7:04 pm 06 Nov 17

Anthony from Blueline plumbing and Gas. Extremely high attention to details, is clean and reliable and very transparent as to what he does and your options (including the costs associated with each and his recommendations). Would recommend every time. Website is http://www.bluelineplumbers.com.au

frostydog 4:04 pm 02 Apr 17

Mark at Tap Doctor reliable, reasonably priced, tidy and on time. Forget ” Your Local Plumber” unless you want to take out a second mortgage.

mapinact 1:23 pm 09 Mar 17

An old thread, but wanted to add my +1 for Flow Plumbing. They came out this morning, promptly and when they said they would, cleared up an ugly sewer blockage quickly and efficiently, and charged a reasonable price to do it. Nice blokes. too. While I hope never to need their services again, if I do they’ll the be first ones I call.

etr420 9:05 am 10 Oct 16

Based on my recent experience I’d recommend Watertight Plumbing. These guys are excellent: superb communication and customer service – in a class of their own for tradies in Canberra. http://www.watertightcanberra.com.au/

WTC 6:41 pm 12 Dec 15

Hi Spindain

I’m a plumber here in Canberra, and I can’t tell you how often I hear of cases like this. Below are a few tips you may like try before booking in your next tradesman. The whole process shouldn’t take more than 5 minutes.

Business Check –
Make sure the business you are employing are at the very least a registered business. Use the below link. Legally all businesses should have their Australian Business Number on their website, however if they don’t then you can search using their business name as well.
http://abr.business.gov.au/

License Check –
Certain trades require a licensed tradesman and the work cannot be done by just any old handy man.
The reason for this is pretty obvious. Water is the number one cause of damage to buildings and property. Poor quality drainage creates major health risks from sewage and sewage gases. A build-up of unburnt gas or damaged gas appliance due to incorrect pressure can cause explosions and poor electrical work can kill. Legally the license number should be written on all forms of advertising including their website, vehicle sign writing, etc.
These trades include
• Plumbing and Drainage
• Gas fitting
• Electrical work
• Asbestos Removal
For licensed trades in Canberra use the below website to check that their license is current
http://www.planning.act.gov.au/topics/hiring_licensing/employ-a-professional

For licensed trades in NSW use the below website to check that there license is current
http://www.fairtrading.nsw.gov.au/

Next Step –
Existing Customer Feedback – Google the company name… This will take you all of 2 minutes and can dig up any unhappy customers pretty quickly. Not only that, it will most likely bring up a few customer reviews that you can check out yourself.
http://www.google.com.au

And lastly

See their website or ask them whilst booking in for
• Proof of insurances
• Methods of payments and payment terms

Hopefully this guide helps you out next time you’re booking in a tradesman.

As mentioned at the start, I am a Plumber. My name is Tom Martin and I own Water Tight Canberra, Canberra’s reliable plumbing, drainage and gasfitting service. I am extremely proud of the way I have built my business by providing high quality customer service. All of my staff have regular customer service training and we will always try our best to go that extra step to ensure customer satisfaction. If you book in a job online you can save 10% off the service call fee.
See http://www.watertightcanberra.com.au or call us on 02 61959991

madscientist 4:52 pm 12 Dec 15

Second for Ross at Flow Plumbing. Had him over a couple of times, he’s always been reliable and always gives you the straight talk on what’s going on.

crackerpants 1:48 pm 11 Dec 15

Ezy said :

Give Ross at Flow Plumbing a call. I have had him work on my stuff and recommended him to a lot of others who have been more than happy with his work and his friendly nature.

0450 590 030
http://www.flowplumb.com.au

Most tradesman will have their licence numbers on their communication pieces (Letterheads, business cards, even work vans) if they don’t, you should start asking questions.

I second Ross from Flow Plumbing – I got tired of the minimal effort quick fixes from the bigger companies. Ross is professional and genuinely helpful.

Would Fair Trading be of any use to the OP at this point?

kittenlicks 12:33 pm 11 Dec 15

I recommend Elissa Pirotta (plumber).
She was prompt and professional, no dramas at all. 0402 120 442.

dungfungus 3:19 pm 09 Dec 15

Remember that in the ACT, employed plumbers attract penalty wages at 3 times normal rates outside normal hours.
This doesn’t mean they work three times as hard.

shellcase 10:16 am 09 Dec 15

Memo to everyone: When you call a tradie to do critical work; plumbing, electrical, structural or asbestos work ask to see their ACT licence. If they can’t display it, pass.

Note that trade licenses issued in NSW or any other jurisdiction are NOT valid in the ACT, the bod must hold an ACT construction practitioners licence relevant to his calling.

You can check the validity of a tradies licence by going onto Planning Authority’s website, all ACT licensed tradies and consultants are listed there.

In the case of an unlicensed situation as experienced by Spindain your best recourse is to threaten the bod with Small Claims Court action, if that doesn’t move him you should proceed with Small Claims.

Ezy 10:01 am 08 Dec 15

Give Ross at Flow Plumbing a call. I have had him work on my stuff and recommended him to a lot of others who have been more than happy with his work and his friendly nature.

0450 590 030
http://www.flowplumb.com.au

Most tradesman will have their licence numbers on their communication pieces (Letterheads, business cards, even work vans) if they don’t, you should start asking questions.

Related Articles

CBR Tweets

Sign up to our newsletter

Top
Copyright © 2017 Riot ACT Holdings Pty Ltd. All rights reserved.
www.the-riotact.com | www.b2bmagazine.com.au | www.thisiscanberra.com

Search across the site