Ask RiotACT: Need advice on who to approach about problem with car dealership

The magic words – consumer affairs.

Before I buy another new car I will make it a condition that all the function reset codes are supplied as well.
With dealers always looking for ways to optimize after sales service, a “good little earner” has emerged with everything being controlled by computers.
When something goes on the blink (literally), usually, all that is required as to push the indicator stalk one way and open and close the door twice to re-set it. Dealers charge about $150 to do this.
The scam of dealers being the only ones authorised to replace batteries in remote door keys is also a “good little earner”.
Thank goodness we have forums on the internet to reveal solutions to circumvent these scams.

This is the folly of putting computers in charge of things in automobiles. Unless they warned you of the risk that there could be damage to the module, I think they are still responsible for the cost of fixing the problem.

Contact the Department of Fair Trading in Canberra.

From what you have said I don’t think that you have any claim against them as unless the “optional” windscreen was ordered (as distinct from being available) at the time of purchase.
You can’t expect a free replacement after delivery just because you have changed your mind.

chewy14 said :

I’m just interested to know what an optional windscreen is? And why it’s wired to a computer?

Probably has a rain sensor to activate the wipers automatically.

I’m just interested to know what an optional windscreen is? And why it’s wired to a computer?

A lawyer’s going to cost you more than $800, surely.

Did you buy the car new and have this optional windscreen fitted when the car was built?

How did the module blow; was it damaged as a result of the work currently being undertaken?

At least they’re not asking you to pay for halogen fluid, I guess.

Contact the manufacturer of the vehicle?

or

People with a legal problem can request a free 30-minute appointment which is not means tested.
http://www.legalaidact.org.au/whatwedo/legaladvice/

Talk to the Head Office of the brand in Aus. They are usually a bit more keen to ensure that the brand name doesn’t suffer