10 July 2020

Ask RiotACT: Strata manager recommendations

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Ask RiotACT

Hi everyone.

I’m new to the ACT and am looking for recommendations on strata managers as part of my due diligence process in buying an apartment in Canberra. Does anyone have any recommendations for good strata managers or experiences they would like to share as apartment owners and clients of strata managers? Any feedback would be greatly appreciated. Thank you.

P

If you’re also looking for a strata manager, check out our recently updated article on the best strata managers in Canberra.

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Chris Hewett5:21 pm 15 Aug 22

We have had several years of bad experience with Independent. Four people assigned to look after our property in the last 2 1/2 years. Ongoing issues with being unresponsive to maintenance requests (last was flooding in basement – asked us to send photos and then no response. We ended up fixing the drainage issue ourselves). Calling an AGM and then having everyone turn up and then to say ‘I did not confirm the meeting – what are you all doing here’ and then be sent home. Subsequent meeting held months late. Not recording motions correctly at AGM that leaves Strata exposed. No apologies, just told to ‘sort it out at the next meeting’. That will have to be with our next strata managers…

Alex Nicolson12:33 pm 13 Jul 17

Avoid Civium. Expensive, inactive, get kickbacks and charge lots of minor fees (528pa for bank fees to service four units?)

Try and avoid McNamees if you can. They are too big and stopped caring a long time ago. That said, I don’t imagine you are going to choose a unit based solely on who is managing it (and you get no say anyway) so it’s probably not worth worrying about.

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