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Australia Post Contractors Not Attempting Delivery

By squib - 9 August 2011 159

Today, whilst I waited outside my unit complex in Turner to meet someone, I witnessed what I had always suspected.

An Australia Post contractor (White van with the contractor magnets stuck to it) pulled up and proceeded to pull out a fistful of missed delivery slips and walk directly to the mail boxes of the next door unit complex and insert them without even attempting to deliver by buzzing the specific units.

The contractor then moved onto my complex, and proceeded to do the same. When I challenged him about the fact that he hadn’t even tried to deliver the packages, he said he had tried and no one was home. When I told him that I had been standing right there for the last 5 minutes and had seen everything he got a bit defensive. He then put a slip in my mail box. I then told him that that was my mail box and he hadn’t tried to deliver my package. Well he got a bit more defensive and then finally went to his van to get my package. As he did so, he took my slip and ripped it into a million little pieces and threw it on the road like confetti.

His overall attitude when challenged was pathetic, and his then childish display sealed it.

What gets me is that this is extremely pre-planned. He has all the packages in the back, but he has written out all the slips in advance and is just driving around inserting the slips into the mail boxes. The amount of time this is taking him must be a fraction of the time it takes him to do his job properly, and yet he is probably being paid the same.

I’ve written to Australia Post – and suggest that if you suspect the same or similar practices are affecting you, you should too. I have had no end of problems with contractors from Australia Post. Terrible hand writing, inappropriate delivery times (night time, really early morning weekends) and so on.

As a side note, all direct Australia Post employees have been exceptional in their conduct, (store and/or directly employed delivery persons, be it registered or express etc). This complaint extends only to contractors.

What’s Your opinion?


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Australia Post Contractors Not Attempting Delivery
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robian 9:34 am 09 Nov 15

I live in Soldiers Point and I was waiting on a small package to arrive from overseas and heard the Postie pull up and all he did was put a card in the box.He did not attempt to deliver my small package as he had left it at the post office. I had to drive 5klms to get it. The person behind the counter said have you got the card. I said no. Have you got any I.D. I said no. They now who I am but they want to show there authority.They are very RUDE at this Post Office and a friend of mine will not even go in there but goes to Nelson Bay and they cannot do enough for him.

Genome 10:53 pm 22 Dec 13

Pork Hunt said :

SupaSal said :

gOT A great younger looking guy, …

Struggling here a little. What value does the looks of the driver add to the service? Perhaps he delivers when hubby isn’t at home?

Perhaps the mention of him being “younger looking” is because many people assume that younger people are more likely to be lazy or not doing their job properly?

Or perhaps you thought she said “great looking”?
It is easy to accidentally read “great younger looking” as “younger great looking”. Our minds turn phrases into what we expect to read.

Back to the (old) OP, parcel delivery in Rivett is excellent–if my car’s in the carport, I always get a knock on the door. If I’m not home, the parcel is left in an inconspicuous spot on the front porch.

LizSays 1:48 pm 27 Apr 13

And, similar to patrick_keogh at #150, I’ve had that same excellent service from DHL. The driver agreed to slip the package in between the screen and wooden doors for me, even though it was a little awkward. Fastest delivery I’ve ever received too.

LizSays 1:43 pm 27 Apr 13

I once had an Australia Post contractor open my front door without even knocking, literally drop/throw the parcel onto the floor and walk off. But more often than not, they’d just drop it on the front verandah and leave. Nice.

460cixy 11:23 am 27 Apr 13

Pork Hunt said :

SupaSal said :

gOT A great younger looking guy, Always knocks, says hello to the dogs. If we are home I usually see him coming and am on the door step waiting for him, If we are not home and it’s not a registered item he will leave a note telling us where he has put it out of site from the road (usually in the garden behind a bush) or will drop it at the neighbours, love this bloke. Always running!

Struggling here a little. What value does the looks of the driver add to the service? Perhaps he delivers when hubby isn’t at home?

We all know a good posty bangs twice. On the door of course

Deckard 9:48 am 27 Apr 13

Pork Hunt said :

SupaSal said :

gOT A great younger looking guy, Always knocks, says hello to the dogs. If we are home I usually see him coming and am on the door step waiting for him, If we are not home and it’s not a registered item he will leave a note telling us where he has put it out of site from the road (usually in the garden behind a bush) or will drop it at the neighbours, love this bloke. Always running!

Struggling here a little. What value does the looks of the driver add to the service? Perhaps he delivers when hubby isn’t at home?

I think I’ve seen that movie…

bundah 8:50 am 27 Apr 13

Pork Hunt said :

SupaSal said :

gOT A great younger looking guy, Always knocks, says hello to the dogs. If we are home I usually see him coming and am on the door step waiting for him, If we are not home and it’s not a registered item he will leave a note telling us where he has put it out of site from the road (usually in the garden behind a bush) or will drop it at the neighbours, love this bloke. Always running!

Struggling here a little. What value does the looks of the driver add to the service? Perhaps he delivers when hubby isn’t at home?

Well it would appear that there’s more than a garden behind the bush..

Pork Hunt 1:01 am 27 Apr 13

SupaSal said :

gOT A great younger looking guy, Always knocks, says hello to the dogs. If we are home I usually see him coming and am on the door step waiting for him, If we are not home and it’s not a registered item he will leave a note telling us where he has put it out of site from the road (usually in the garden behind a bush) or will drop it at the neighbours, love this bloke. Always running!

Struggling here a little. What value does the looks of the driver add to the service? Perhaps he delivers when hubby isn’t at home?

SupaSal 11:02 pm 26 Apr 13

gOT A great younger looking guy, Always knocks, says hello to the dogs. If we are home I usually see him coming and am on the door step waiting for him, If we are not home and it’s not a registered item he will leave a note telling us where he has put it out of site from the road (usually in the garden behind a bush) or will drop it at the neighbours, love this bloke. Always running!

patrick_keogh 8:14 pm 26 Apr 13

A little OT I know, but relevant to the extent that OzPost’s competition are lifting their game…

At lunch time today I got a call from A DHL driver who was delivering at my house and wanted to know if I was home, or whether I wanted him to leave the parcel at the front door. He told me who the sender was and I decided it was OK to leave the parcels. Great service!

thatsnotme 6:43 pm 26 Apr 13

A_Cog said :

TODAY, this very morning, another one dropped a ‘delivery attempted’ slip at my front door when we were all home. But this time I heard the gate close, and was outside pretty quickly. Then when he saw me, he HAD to give me the package – and I can see why he didn’t want to -because it took him about two solid minutes of digging in the back to find it.

These slackers are not doing the job they’re paid for, and they are increasing the customer numbers and pressures on post offices. We need a Royal Commission, or Senate Inquiry, or something to sort this out. Maybe the SAS.

I’ve said it before in this thread, and I’ll say it again now that parcel lockers are a reality in Canberra – do these people actually want to make themselves redundant? If I were trying to make a living delivering parcels, and then Australia Post introduced parcel lockers, I’d be doing everything in my power to make sure that nobody in my delivery area decided that they needed to sign up for them.

I’ve been past the Belconnen Delivery Centre just before closing in the afternoon, and seen the line of people out the doors, and a good 20-30 metres down the road. Many of these people probably had to knock off early, just to get to the post office before closing time. So why wouldn’t they simply acknowledge that they’re going to have to pick up their own parcels one way or another, and choose to not have to stand in line by using a locker?

I think it’ll be a moot point soon anyway. I give parcel deliveries 5 years, before lockers are standard and home deliveries are a premium option. Regular mail deliveries can’t be far off that either.

watto23 4:18 pm 26 Apr 13

Dilandach said :

Dante said :

Henry82 said :

Dante said :

Get a PO Box or a parcel locker. Problem solved.

I think you’ve missed the point completely. If they are providing a paid delivery service, then they should do that, not a “sorry we missed you” card delivery service.

Not missing the point at all actually… I was missing deliveries on a repeated basis. Bloke would much the same, not knock and leave a slip.

You can sit on here pissing and moaning and pontificating about the poor service you are receiving, you could even lodge a complaint if you would like (and Aus Post’s investigation will turn up nothing with no action).

Meanwhile, I don’t have that concern, and I get my deliveries much quicker and more conveniently. Businesses that don’t deliver to a PO Box usually use couriers (ie overinflated shipping costs) and don’t get my business as a result.

How is getting a PO box so you can collect packages from the post office any sort of solution to delivery drivers not delivering packages, leaving slips and making you go to the post office instead of having it delivered at your home address like it is supposed to be?

Not everyone sits at home waiting for parcels. No one is saying the posties are doing the right thing by not attempting delivery, but clearly complaining doesn’t work, so many have decided to fix it themselves, to at least get some semblance of service. Or we could just sit back and complain with everyone else instead.

tommo 3:23 pm 26 Apr 13

I am pleased tell you that today I saw an Australia post contractor park and walk a package to someone’s door. However, what he also did was drive onto the wrong side of the road and park illegally (facing the wrong way).

Dilandach 9:40 am 26 Apr 13

Dante said :

Henry82 said :

Dante said :

Get a PO Box or a parcel locker. Problem solved.

I think you’ve missed the point completely. If they are providing a paid delivery service, then they should do that, not a “sorry we missed you” card delivery service.

Not missing the point at all actually… I was missing deliveries on a repeated basis. Bloke would much the same, not knock and leave a slip.

You can sit on here pissing and moaning and pontificating about the poor service you are receiving, you could even lodge a complaint if you would like (and Aus Post’s investigation will turn up nothing with no action).

Meanwhile, I don’t have that concern, and I get my deliveries much quicker and more conveniently. Businesses that don’t deliver to a PO Box usually use couriers (ie overinflated shipping costs) and don’t get my business as a result.

How is getting a PO box so you can collect packages from the post office any sort of solution to delivery drivers not delivering packages, leaving slips and making you go to the post office instead of having it delivered at your home address like it is supposed to be?

Erg0 9:40 am 26 Apr 13

I wonder whether people realise that there are two different kinds of parcel slips – one used by the contractors (who should attempt delivery first) and another used by the posties (who obviously can’t carry parcels on their bike). I haven’t quite figured out why they come one way or the other – I suspect it’s to do with the class of mail.

I have to say that the contractor in my area (Garran) is fantastic, and I’ve never experienced the problems described above – he even comes around early in the morning to catch people before they go to work. That said, I’ve no doubt that it’s a mixed bag for different suburbs so there’s probably some luck involved.

A_Cog 8:52 am 26 Apr 13

TODAY, this very morning, another one dropped a ‘delivery attempted’ slip at my front door when we were all home. But this time I heard the gate close, and was outside pretty quickly. Then when he saw me, he HAD to give me the package – and I can see why he didn’t want to -because it took him about two solid minutes of digging in the back to find it.

These slackers are not doing the job they’re paid for, and they are increasing the customer numbers and pressures on post offices. We need a Royal Commission, or Senate Inquiry, or something to sort this out. Maybe the SAS.

thommyjt 5:11 pm 22 Apr 13

thatsnotme said :

BimboGeek said :

Felix the Cat said :

thommyjt said :

Thanks – anyone can email me on thommyjtemail@gmail.com hope to speak soon.

Do all reputable and professional journalists usually use a gmail address?

He never claimed to be reputable or professional. Maybe he’s a sleazy freelancer putting a proposal together or perhaps a student working on an amateur zine.

More likely if he is a reputable and professional journalist, he’s smart enough not to put his actual email address on a public forum for all the world to see forever, and instead whipped up a gmail address which will never be used again after this.

Well, at least that’s what I’d do.

That’s it. I am, however, contactable on thommyjtemail@gmail.com and if you have something to say about non-delivery of parcels or mail theft – please contact me. I will give you my bonafides then. I’m just a bit uncomfortable throwing them online. Cheers.

Dante 1:54 pm 19 Apr 13

Henry82 said :

Dante said :

Get a PO Box or a parcel locker. Problem solved.

I think you’ve missed the point completely. If they are providing a paid delivery service, then they should do that, not a “sorry we missed you” card delivery service.

Not missing the point at all actually… I was missing deliveries on a repeated basis. Bloke would much the same, not knock and leave a slip.

You can sit on here pissing and moaning and pontificating about the poor service you are receiving, you could even lodge a complaint if you would like (and Aus Post’s investigation will turn up nothing with no action).

Meanwhile, I don’t have that concern, and I get my deliveries much quicker and more conveniently. Businesses that don’t deliver to a PO Box usually use couriers (ie overinflated shipping costs) and don’t get my business as a result.

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