Australia Post – Getting Parcels delivered

smarttdj 23 March 2012 47

I live in the Oracle apartments in Belconnen.

Does anyone else living in an apartment in either Belconnen or Canberra seem to have problems getting parcels delivered?

In my case the deliverer doesn’t seem to even leave a card saying they’ve called, which means I have no way of knowing whether or not I’ve received something.

Anyone else with this problem or is it just me?


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47 Responses to Australia Post – Getting Parcels delivered
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garydlum garydlum 4:03 pm 11 Jul 14

I’ve just registered with Australia Post Parcel Collect so I get a street address for deliveries. I ordered a Blu-ray box set from Amazon. It accepted the Australia Post Parcel Collect address. I’ve just been called by Amazon deliveries in Australia and they told me Australia Post will not permit them to deliver to Parcel Collect street addresses. I live in apartment and work 7 am to 5 pm. My employer does not permit deliveries of personal parcels at work. My options are just use my residential address and hope a card is left and I pick up from some warehouse or I just don’t shop from Amazon anymore.

JessP JessP 5:06 pm 31 Mar 12

geekette said :

According to the letter in my Queanbeyan PO Box, from Tues 10 April, the new Queanbeyan Post Office at 148 Crawford St will have “a 24/7 zone that contains … parcel lockers for post office box customers..accessible outside of business hours”

‘Yes, Belconnen has this and has been using it for years. Works well (providing they put the key to the parcel locker into your PO box so you know its there – I have had that happen as well).

Great for parcels that don’t need a signature but useless for those that do.

geekette geekette 2:23 pm 31 Mar 12

According to the letter in my Queanbeyan PO Box, from Tues 10 April, the new Queanbeyan Post Office at 148 Crawford St will have “a 24/7 zone that contains … parcel lockers for post office box customers..accessible outside of business hours”

Katietonia Katietonia 12:17 pm 27 Mar 12

Felix the Cat said :

My postie is great no complaints. Well one very minor grizzle, if I get an attempted delivery and I’m not home the driver leaves the card tucked in my front screen door which advertises the fact that nobody is home. They used to leave the card in the letterbox which was a better idea but I think for some reason it is policy now to leave it at the front door.

They have to do this to prove that they attempted delivery at the door.

Katietonia Katietonia 12:13 pm 27 Mar 12

Try sending a tweet to the Australia Post account, they are very helpful here is the link to the contact form: http://auspo.st/pVO3n4

I suggest sending a complaint through that form so they can investigate the contractor. Doing this has actually worked for me and I do get mail delivered properly now.

JessP JessP 10:50 am 27 Mar 12

Mr Evil said :

Holden Caulfield said :

JessP said :

I also have a PO box in Belconnen and have probelms even getting a card there, to tell me there is a parcel (that needs to be signature before delivery) for pick up. I have had a couple of embarassing incidents with them over the last tfew months where, after not receiving a parcel for several weeks (and checking with the PO staff in the mornings continually over that period) I have complained to the sender of the parcels only to be told (by the person/company sending the parcel to me) that the parcel is in fact waiting for collection and of course they would have placed a card in the PO box to tell me……..

I have had a GPO Box for almost 20 years now (great for when I was share housing back in the day and moving around a bit) and can’t recall ever missing a parcel notification when I was expecting one.

Yeah the parking is not great in Civic, but I usually swing past on my way to work, around 8am when the service door opens (just to left of main entry), and find that pretty reliable.

Seems odd that you’re getting dud service with a PO Box setup.

I too have a Post Office box at the GPO, and while I find them normally very reliable as far as carding parcels is concerned, recently I have had at least two incidents where they’ve had my parcel sitting out back, but never left a card for me. For example, I was handed an item today that was actually dated as being delivered to the GPO on the 13th March – without it ever having been carded to my box.

They obviously have their B-Team on duty in the GPO mail room at the moment, and it’s really noticeble when you go to the mailroom counter before 9am! The Asian lady who used to work there knew exactly where everything was, but the bloke and sheila currently on duty there seem to have no idea, and actually look completely puzzled most of the time!

And to the person who said that Amazon won’t send to a PO Box: I get all my Amazon parcels sent to my GPO Box, no problems at all.

+1

Our local Post Office where our box is (Belconnen), used to be very very good but the standard has gone down over the last couple of years. Seems to be a lot more casual staff, who have a very casual attitude!

VYBerlinaV8_is_back VYBerlinaV8_is_back 10:23 am 27 Mar 12

We have an Indian guy who delivers parcels, and he always knocks on the door, and has time for a quick but friendly hello. Top bloke.

Holden Caulfield Holden Caulfield 9:44 am 27 Mar 12

Mr Evil said :

The Asian lady who used to work there knew exactly where everything was…

She’s really good, hope she’s just enjoying a holiday.

I had to collect something this morning (delivered and notified today), but was just after 9, so joined the long queue.

crackerpants crackerpants 9:13 am 27 Mar 12

We have a PO Box for all our mail. Contrary to a previous poster, I’ve found that the vast majority of online stores will deliver to a PO Box, even if they insist on a street address. A quick phone call can usually sort things out. And when large items have had to be delivered by courier, the courier companies have usually been professional. I certainly wouldn’t keep putting up with missed deliveries and the other problems described here for the sake of $90 a year. Our PO Box is in a town centre where we work, but our local shops have them too, so there are plenty of options for convenient, parking-hassle-free, secure access to mail and parcels.

Mr Evil Mr Evil 10:31 pm 26 Mar 12

Holden Caulfield said :

JessP said :

I also have a PO box in Belconnen and have probelms even getting a card there, to tell me there is a parcel (that needs to be signature before delivery) for pick up. I have had a couple of embarassing incidents with them over the last tfew months where, after not receiving a parcel for several weeks (and checking with the PO staff in the mornings continually over that period) I have complained to the sender of the parcels only to be told (by the person/company sending the parcel to me) that the parcel is in fact waiting for collection and of course they would have placed a card in the PO box to tell me……..

I have had a GPO Box for almost 20 years now (great for when I was share housing back in the day and moving around a bit) and can’t recall ever missing a parcel notification when I was expecting one.

Yeah the parking is not great in Civic, but I usually swing past on my way to work, around 8am when the service door opens (just to left of main entry), and find that pretty reliable.

Seems odd that you’re getting dud service with a PO Box setup.

I too have a Post Office box at the GPO, and while I find them normally very reliable as far as carding parcels is concerned, recently I have had at least two incidents where they’ve had my parcel sitting out back, but never left a card for me. For example, I was handed an item today that was actually dated as being delivered to the GPO on the 13th March – without it ever having been carded to my box.

They obviously have their B-Team on duty in the GPO mail room at the moment, and it’s really noticeble when you go to the mailroom counter before 9am! The Asian lady who used to work there knew exactly where everything was, but the bloke and sheila currently on duty there seem to have no idea, and actually look completely puzzled most of the time!

And to the person who said that Amazon won’t send to a PO Box: I get all my Amazon parcels sent to my GPO Box, no problems at all.

cantdance cantdance 9:06 pm 26 Mar 12

That’s just given me an idea. A ‘Postie trap gate’. It’s hidden, and when the postie drives into your driveway the gate slams shut. He can’t get out until there has been a successful parcel delivery!

Not so good for those without driveways, but I’m sure we can modify the gate to suit!

p1 p1 12:25 pm 26 Mar 12

I’ve been considering getting of those thingies that lay across your driveway and “ding” when a car tyre passes over, so that they can’t get away with this any more.

Holden Caulfield Holden Caulfield 12:10 pm 26 Mar 12

JessP said :

I also have a PO box in Belconnen and have probelms even getting a card there, to tell me there is a parcel (that needs to be signature before delivery) for pick up. I have had a couple of embarassing incidents with them over the last tfew months where, after not receiving a parcel for several weeks (and checking with the PO staff in the mornings continually over that period) I have complained to the sender of the parcels only to be told (by the person/company sending the parcel to me) that the parcel is in fact waiting for collection and of course they would have placed a card in the PO box to tell me……..

I have had a GPO Box for almost 20 years now (great for when I was share housing back in the day and moving around a bit) and can’t recall ever missing a parcel notification when I was expecting one.

Yeah the parking is not great in Civic, but I usually swing past on my way to work, around 8am when the service door opens (just to left of main entry), and find that pretty reliable.

Seems odd that you’re getting dud service with a PO Box setup.

Thumper Thumper 11:40 am 26 Mar 12

I’ve been at home on countless occasions and have later found a delivery slip in my mailbox. And in Belconnen as well. No knock, no ringing the doorbell, just a slip saying that I wasn’t home, which obviously I was.

And no use complaining or pointing out that you were in fact home as they simply don’t care.

Without doubt the person delivering the parcel is just being lazy.

I think next time I may make up a fake invoice and charge Australia Post for the delivery.

54-11 54-11 11:31 am 26 Mar 12

I’ve just had the same problem today. Waited all morning for a parcel to arrive. Decided to check the mail box, and there was a card, “Sorry, We Missed You”.

Bloody liars – they didn’t even try.

It’s an absolute disgrace. We pay for a service and get jackshit.

Felix the Cat Felix the Cat 7:33 pm 25 Mar 12

My postie is great no complaints. Well one very minor grizzle, if I get an attempted delivery and I’m not home the driver leaves the card tucked in my front screen door which advertises the fact that nobody is home. They used to leave the card in the letterbox which was a better idea but I think for some reason it is policy now to leave it at the front door.

Darkfalz Darkfalz 4:03 pm 25 Mar 12

I-filed said :

It’s actually worse when Australia Post leave parcels on your doorstep, which they routinely do unless the parcels are registered. I don’t want parcels left at my door in view of the street all day! I prefer to pick them up from the post office. When I rang to complain, Australia Post told me their policy is that, unless it’s a flat, and unless it’s a registered item, they will leave the parcel. This “change to their policy” sounds to be unofficial and driven by laziness and convenience to them.

I actually have a little window nook near my front door that would be perfect for most packages to be left, that wouldn’t be visible from the gate for any opportunistic thief. But on the rare occasions they’ve just left packages, they’re leaning against the front door in plain view.

Darkfalz Darkfalz 3:59 pm 25 Mar 12

I’ve given up and just get stuff delivered to work (although this doesn’t work for large appliances, for example). I’m a shift worker though, so if the delivery is likely on my night shifts or days off I sometimes risk it. More often than not even if I am expecting the courier / Aus Post contractor I end up with a card, whether they attempt delivery on most occasions or not is debatable. I live in a townhouse, not apartments, but the front door is on a main street. I recently had a doorbell installed as I can’t hear knocking from upstairs unless I am expected it. My main annoyance is that my stuff gets left at the Civic GPO, which is way on the other side of Civic and Braddon from where I live and has no free nearby parking other than the 10 minute loading zone which is normally occupied. Dickson or even O’Connor would be closer and more convenient, and O’Connor is open Saturday morning. I also work way on the other side of Civic. Paying for delivery to your door to end up having to take an hour of your day off to go collect or use up your entire lunch hour is annoying, and Aus Post don’t redeliver even if you are sure they didn’t attempt delivery the first time.

Wokie Wokie 1:08 pm 25 Mar 12

I live at Red Hill and have had an ongoing problem (11 years) getting mail etc delivered. I either don’t get my mail or I get mail meant for another address at Red Hill. Despite numerous complaints to Australia Post and having been told the problem has been rectified it still happens. As I said to Aust Post on one occasion “Do you check that staff can read English and a street directory”?

Shinigami_Josh Shinigami_Josh 9:49 am 25 Mar 12

rosscoact said :

I live in Gunners and my Aust Post delivery guy is outstanding, never a problem. But then again I have instructions to leave at the front door if not at home.

I have serious issue with the safe drop practice; much as according to the procedures it should only be placed in a safe location not able to be seen from the front of the property; yet i have on multiple occasion stuff dropped behind a pillar that could only be not seen if you were right in front; to either side you could see it, also it was raining and so they left it there. I was lucky it wasnt broken by the rain or stolen (it had an xbox 360 in it).

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