I’ve been a long time reader but had to create an account to rant about bad customer service.
Firstly I was at Hardly Normal Woden today to take advantage of their 9c photos and I was going to print about 1,000 photos and had the photos in my usb hard drive. After it loaded I selected the photos and it went to a processing screen. About 15 mins passed so I went and asked the girl at the counter to see if there would be anything wrong (like a timeout). The conversation went like this:
Me: Hi, the computer seems to be taking quite a while, do you know how long it usually takes?
Girl: What did you use to transfer the photos?
Me: A usb hard drive
Girl: well that explains it, and you’re also not allowed to use a usb hard drive because it can transfer viruses to our computers and could kill the $500,000 photo printer. You will need to put the photos onto a thumb drive or cd.
Me: but isn’t a thumb drive going to have the same issues?
Girl: no they’re not (getting agitated now)
Me: but I’m sure they’re the same thing and I actually work with IT systems so I’m sure viruses can be transferred from any storage device.
Girl: so you’re smarter than me? (very agitated now).
Me: okay that’s not the point but even if there was a virus it’s not the issue anymore because I’ve already plugged it in and the photos are already transferred.
Girl: (took a look at the screen) it’s going to take ages to load (and walked off).
Seriously, viruses can only be transferred from a hard drive and no where else? If they were so concerned they should only be accepting uploads from the net cos any storage card, thumb drive or even cds could be used to transfer viruses. I ended up asking them to reboot the computer because I needed to go.
And it’s not so much that I was annoyed by her stupidity, but more that she has that kind of attitude towards customers and still be employed in retail. Mind you, I use to work in retail myself so I’m always polite to shop assistants (even throughout this conversation) but it seems the level of service has gone downhill from my days.
Apart from this incident I’ve been having a string of other bad experiences recently. But I was thinking, how could there still be bad customer service when retail sales aren’t doing that well? Or could it be that Canberra’s retail is booming?