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Belconnen Internet Providers?

By Known_only_as_Jack - 13 April 2012 20

Good Day Rioters,

Simple question – What it the fastest provider in Belconnen’s North?

I currently have an ADSL 2 plan with BigPond – but they seem to take a large amount of my cash for a stack of services I don’t use. Their speed and reliability are OK – but nothing to write home about. I am looking to change.

I don’t tend to go through a large download quota of 20GB but I am an online gamer (who doesn’t appreciate lag / dropping out half way through a match).

So, who is the best ISP’s in Belconnen’s North?

Cheers

Jack

What’s Your opinion?


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20 Responses to
Belconnen Internet Providers?
Ben_Dover 6:49 pm 13 Apr 12

+ 1 for Internode

Grrrr 6:15 pm 13 Apr 12

Grail said :

Regardless of how nation-wide or international an ISP is, the speed that a consumer gets at their router is entirely dependent on the “last mile”: what equipment is in the exchange? What is the condition of the copper between the exchange and the home? Your claim that the “last mile” is irrelevant to broadband speed is ludicrous.

The last mile is irrelevant when it comes to OP choosing an different ISP because it’s the same copper regardless of which provider he chooses, with the possible exception of TransACT VDSL.

Different vendors’ DSLAMs all offer similar performance unless something is seriously broken with your modem. Different ISP’s standard line profiles offer only unnoticable changes in speed unless you’re a margin case. Custom line profiles can offer large speed changes when completely different modulation is chosen, sure – but that could be set by the user themselves on their modem = not ISP dependant. Strangely enough, I don’t hear anyone recommending an ISP because they offer the fastest line profiles.

None of the major players have serious backhaul issues around the Territory.

In fact, that a customer can get ADSL2+ from Telstra is no guarantee that ADSL2+ is available from any other provider: Telstra is extremely obstructionist when it comes to letting other companies get the legislated access to exchanges to install their own equipment.

and if their ISP doesn’t have it’s own DSLAM then the user will be getting a connection via TW, which will offer speeds of no noticable difference to current.

curlylocks 5:12 pm 13 Apr 12

Internode fantastic.

c_c 12:40 pm 13 Apr 12

Grrrr said :

Really now? Pray tell enlighten us as to how it is “total BS” then.

And don’t mention the last mile, because that’s ISP-independant (with the exception of TransACT VDSL as noted.)

Well it’s silly for a start to exclude the last mile. It’s not ISP independent as ISPs may choose to apply different noise reduction profiles and interleaving settings to different lines. I know in my case after some connection issues, the ISP applied a different profile to my account which cleared things up as I am quite some distance from the dSLAM. It slowed the connection, but improved stability on ADSL2.

But there are other factors. For example, the capacity and speed of the dSLAMS, which aggregate with backend connection into the connections to individual customers. In a Metro exchange, many ISPs may have dSLAMS installed, each in turn with capacity onsold to other ISPs. Some ISPs will use different dSLAMS for different plan types. On the other hand, you can have regional exchanges like Malua Bay where every single ISP uses the only dSLAMS available which are Telstra’s.

Those dSLAMS then need backhaul capacity and again, some older or more remote exchanges may not have as much as Metro exchanges.

There’s also DNS capacity and resolution speed which is the responsibility of the ISP. You may be on Telstra copper and a Telstra dSLAM, but if your signed up with an interstate ISP, your DNS could be quite some distance and the speeds can affected by that. Bigpond has the fastest DNS servers in ACT at last check, but there’s also Telstra branded DNS which despite using the same copper, turned in slower results from my location.

I think the best example though is to compare to connections from the same ISP in Canberra, both using ADSL2, both using the same brand of modem, and both south side. One connection maintained 6MBps, another maintained only barely 1MBps despite being closer to the exchange and having lower user density in the suburb.

Grail 12:39 pm 13 Apr 12

Grrrr said :

c_c said :

Well that’s total BS.

Really now? Pray tell enlighten us as to how it is “total BS” then.

And don’t mention the last mile, because that’s ISP-independant (with the exception of TransACT VDSL as noted.)

Why is a car faster than a pushbike? But don’t mention the internal combustion engine, because that’s vendor independent.

Why is daytime brighter than nighttime? But don’t’ mention the sun, because that’s continent-independent.

Regardless of how nation-wide or international an ISP is, the speed that a consumer gets at their router is entirely dependent on the “last mile”: what equipment is in the exchange? What is the condition of the copper between the exchange and the home? Your claim that the “last mile” is irrelevant to broadband speed is ludicrous.

Certainly, there are other issues such as backhaul from the exchange and then international carriage, but those issues pale into insignificance compared to the absolute relevance of the “last mile”.

In fact, that a customer can get ADSL2+ from Telstra is no guarantee that ADSL2+ is available from any other provider: Telstra is extremely obstructionist when it comes to letting other companies get the legislated access to exchanges to install their own equipment.

So back to the facts: first, the last mile is the most important part of broadband service delivery when it comes to stability and reliability. Second, the service available at the exchange (the part immediately preceding the “last mile”) varies from exchange to exchange, and plays a greater part in bandwidth availability than service delivery. Third, the service available from the provider in terms of backhaul and international carriage varies from provider to provider, but is a very distant third place in terms of importance to providing a stable, reliable service to the customer.

You could have the most reliable fibre network in the world, but if the ADSL equipment at the exchange is no reliable, or the copper leading to the customer’s home has deteriorated, the quality of service to the customer will be crap.

c_c 12:39 pm 13 Apr 12

Grrrr said :

Really now? Pray tell enlighten us as to how it is “total BS” then.

And don’t mention the last mile, because that’s ISP-independant (with the exception of TransACT VDSL as noted.)

Well it’s silly for a start to exclude the last mile. It’s not ISP independent as ISPs may choose to apply different noise reduction profiles and interleaving settings to different lines. I know in my case after some connection issues, the ISP applied a different profile to my account which cleared things up as I am quite some distance from the dSLAM. It slowed the connection, but improved stability on ADSL2.

But there are other factors. For example, the capacity and speed of the dSLAMS, which aggregate with backend connection into the connections to individual customers. In a Metro exchange, many ISPs may have dSLAMS installed, each in turn with capacity unsold to other ISPs. Some ISPs will use different dSLAMS for different plan types. On the other hand, you can have regional exchanges like Malua Bay where every single ISP uses the only dSLAMS available which are Telstra’s.

Those dSLAMS then need backhaul capacity and again, some older or more remote exchanges may not have as much as Metro exchanges.

There’s also DNS capacity and resolution speed which is the responsibility of the ISP. You may be on Telstra copper and a Telstra dSLAM, but if your signed up with an interstate ISP, your DNS could be quite some distance and the speeds can affected by that. Bigpond has the fastest DNS servers in ACT at last check, but there’s also Telstra branded DNS which despite using the same copper, turned in slower results from my location.

I think the best example though is to compare to connections from the same ISP in Canberra, both using ADSL2, both using the same brand of modem, and both south side. One connection maintained 6MBps, another maintained only barely 1MBps despite being closer to the exchange and having lower user density in the suburb.

camel 12:36 pm 13 Apr 12

I have ADSL2 with dodo in kaleen and we get ok speeds ~3.5mb/s (`1mb/s if its raining)
The price is good i think we pay $79 a month, for unlimited download. the only catch is you have to bundle a homephone, which is what we do but just dont use it at all.

Grrrr 12:05 pm 13 Apr 12

c_c said :

Well that’s total BS.

Really now? Pray tell enlighten us as to how it is “total BS” then.

And don’t mention the last mile, because that’s ISP-independant (with the exception of TransACT VDSL as noted.)

dysolve 11:57 am 13 Apr 12

have a look at http://bc.whirlpool.net.au/. it will help you see who is available to you. as others have said if you are behind a RIM or not connected directly to the exchange you are stuck with telstra hardware and no matter what ISP you choose your service will not change. If other DSLAMS are in your local exchange andf available to you iinet or internode are good ISP’s (yes they are the same company but different pricing models)

c_c 11:52 am 13 Apr 12

Grrrr said :

Most ISPs are national, and thus their speeds in Belconnen are the same as their speeds elsewhere in the country (or at least state/territory.)
.

Well that’s total BS.

Grrrr 11:34 am 13 Apr 12

Most ISPs are national, and thus their speeds in Belconnen are the same as their speeds elsewhere in the country (or at least state/territory.)

Unless you have the option of a fixed-line service other than ADSL2+ then no other ISP is going to be noticably faster than Bigpond. Lots of other ISPs will offer different (and possibly better) features and pricing plans, though.

If you’re on an especially poor ADSL line (IE a RIM), then TransACT VDSL might be faster – if it is available at your premises, which it mightn’t be. If it is, there’s a small chance that your area has been upgraded to VDSL2 which offers faster speeds than ADSL. Whether the VDSL service may not work better for the games you play is another story – I wouldn’t cancel the ADSL until you’ve tested out VDSL.

thatsnotme 11:05 am 13 Apr 12

Rollersk8r said :

I’m in Belc and have been on ADSL2+ with a few providers, yet I barely get ADSL speeds. Have been through the process of getting lines tested etc and they always just say the speed is acceptable considering the line isn’t great and my distance from the exchange….

Currently with iinet.

Do you get dropouts as well, or just slow speed?

Having been through almost two years of effort to get my sub-standard line fixed up, and having similar issues where I’d often have acceptable speed, I can tell you that if the speed is ‘acceptable’, but there are issues with frequent dropouts, you may be able to get line repairs done on that basis, instead of the speed. The other line of attack is to report any and all issues with the voice line – if you get noise on the line, drop outs, anything like that, make sure you report it.

I had to be persistent – it took a lot more effort than I’d have liked to get things fixed, but eventually, I’ve ended up with a stable line, with a speed about as good as I can expect considering my distance to the exchange.

thatsnotme 10:52 am 13 Apr 12

Who you go with will be somewhat dependent on which exchange you’re connected to, and which providers have gear in your exchange. To find out, go to http://www.adsl2exchanges.com.au and plug your address in. It’ll tell you which exchange you connect to, and which providers are available to you. If ‘Agile’ is on the list, then you can get Internode services directly (rather than getting Internode via a Telstra port, which is far more expensive).

I’m a long time Internode user, and would never recommend anyone else. They do offer better deals for bundling telephone and data with them these days though, so to get the cheapest deal, you’d have to port your phone number over to them. To give you an idea though, if you had phone and internet with them, with a 30GB/month broadband plan, your total bill would be $60/month (plus phone calls). Porting your phone number is painless though – they do it all, keep your existing number, and you’ll likely never even notice it’s happened.

Rollersk8r 10:51 am 13 Apr 12

I’m in Belc and have been on ADSL2+ with a few providers, yet I barely get ADSL speeds. Have been through the process of getting lines tested etc and they always just say the speed is acceptable considering the line isn’t great and my distance from the exchange….

Currently with iinet.

geoffappleby 10:06 am 13 Apr 12

lag / dropouts are almost entirely dependent on your distance from the exchange that you’re connected to. The further away you are, the slower it will be. Sadly, a different ISP will make very little difference to that.

Price doesn’t really factor into anything for me – I won’t touch any ISP other than Internode. They’ve done right by me for too long for me to consider trusting anyone else. They aren’t the cheapest around, but they’re reasonable, and I wouldn’t go anywhere else.

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