Investing in property can be a great financial move. The reality is, however, that managing an investment property can be time consuming and a lot of hard work.
You need to advertise the property for rent, screen potential tenants, monitor rental payments and perhaps deal with maintenance issues. Then there’s the matter of negotiating rent increases when the time comes and chasing late rent payments
This is where a property manager can help.
In this article, we’ll outline the qualities to consider when choosing a property manager, and share where to find the best in Canberra.
What makes a great property manager?
Choosing a property manager can help you save time, money and stress with your investment properties. It can also make sure you’re meeting all legal requirements.
It can be helpful to keep the following in mind when choosing a property manager.
- Communication. You’ll want a property manager who is proactive in keeping you up-to-date on your investment in an open, honest and transparent way. This is a property manager who also communicates well with your tenants.
- Experience. The best property managers know the industry well, including all legal and reporting requirements. They have a lot of experience with all types of properties under their belt. Don’t hesitate to ask how many years of experience your property manager has, and with what types of properties.
- Responsiveness. The best property managers are highly responsive. They respond to emails quickly and return phone calls quickly. They arrange repairs and maintenance work without delay, stay on top of when leases need to be renewed, and complete other tasks on time.
- Professionalism. Look for a professional-looking agency to represent your property well. This includes one with a professional looking, organised and welcoming office.
- Local. Using a local property management company has advantages. One advantage is that your property manager is “on-the-ground” and more readily available if face-to-face communications
The best property managers in Canberra
Riotact’s editorial team has combed through 20 years of on-site comments to compile a list of the most recommended businesses according to you.
To be listed in our Best of Canberra series, each business needs to have consistently received positive feedback on Riotact and Facebook as well as maintaining a minimum average of 4/5 stars on Google.
Award-winning Agent Team excels at professional property management, for individual property owners and property investors. Director Steve Lowe opened Agent Team after 15 years in the building industry, wanting a fresh approach to real estate in Canberra.
Agent Team is outcome focused and works hard to build strong relationships, so properties are managed to high standards, saving owners time, money and stress. Agent Team’s experts understand the property market inside and out, including legal requirements. They manage with modern technology systems, to ensure issues are tracked and handled on a timely basis.
Down-to-earth, driven and passionate, every member of the Agent Team strives to ensure property owners have the best experience and outcomes. Communications is a strength, including timely responses to enquiries. Tenants can use Agent Team’s online maintenance request form which includes details on after-hours, urgent maintenance procedures.
Agent Team won the Real Estate Institute of the ACT’s Property Marketer of the Year award for 2019–20.
On Riotact, Nicholas Lucey wrote, “My wife and I use Agent Team for our property management and couldn’t be happier. Loren has been managing our investment property (three-bedroom house) in Canberra for about two years. Inspections are actually done, all bills and rates get paid from rental income and any maintenance issues are looked after by their panel or trades. We haven’t had to do anything. It’s been great!”
Independent Property Management
Award-winning Independent Property Group believes that renting out properties doesn’t have to be complicated. There’s a lot to it, but that’s why Independent’s team of more than 30 Canberra property management specialists is on the job. Providing a holistic property management service, Independent treats every property with equal care.
Independent understands what rental properties are worth and who the right target tenant is. The team is meticulous about the upkeep of properties, to maintain asset value.
In real estate for more than 60 years, Independent has worked hard to simplify and streamline its rental management services to make matters straightforward and stress free for property owners.
Independent’s property management services include tenancy agreements, inventory and condition reports, electronic routine inspections, records, and 90-day reporting. The team also performs regular rent reviews and manages long-term leases. Property owners receive monthly and end-of-financial year statements. There are no upfront or administration fees and no fees for paying utility bills.
Independent operates with honesty and transparency, providing property owners with confidence. They invest in cutting-edge technology to ensure efficiencies and add value. The team has won multiple Real Estate Institute Awards, with Emily Larsen recently winning 2021 Residential Property Manager of the Year.
Not only that, the team at Independent can help you with your long term property goals, because every bit of property is made possible with Independent.
Jacqueline Ramesh wrote on Google, “Independent Property Management was very responsive and professional … It was easy to get in touch with them and they constantly kept my hubby and myself in the loop. They managed to get higher rentals than advertised for all our properties which was an added bonus.”
The Property Collective
The Property Collective offer a unique, integrated model of high-quality property management services. As a market leading specialist, The Property Collective offers a different level of service stretching beyond the traditional 'set-and-forget' model of property management.
So confident of their service, The Property Collective even offer service guarantees.
Assigned your own relationship manager, problems getting hold of your property manager will be a thing of the past at the Property Collective. Along with managing the tenants, your relationship manager's primary purpose is to make sure your property is well looked after, and help the property owners make (or save) money. All aspects of managing the property are handled by in house experts or partners of the Property Collective who offer competitive prices and better service.
The Property Collective don’t just deal with issues when they arise, offering preventive and proactive maintenance services, they provide investors with maintenance packages that help increase returns. Owners get access to higher level inspection services just by choosing to work with them.
Take advantage of their online self-serve investment property health check to the health of your investment property. If your property is managed by The Property Collective, they will provide an in-depth investment property health check and offer an annual one-on-one review session including recommendations to get your property (or entire property portfolio) performing at its best.
Director of Property Management, Hannah Gill, is also the President of the REIACT. This means she is involved in government consultation for legislative changes with a view to help investors and protect their assets. Climate aware, The Property Collective plants a tree for every property sold or rented.
Juliana Reischak wrote on Google, “Property Manager Renee is the best we have had so far. She was always happy to help, providing us with a prompt response, raising our issues with the landlord in the best way possible.”
Established in 2003, Civium is a family owned and operated business. From their humble beginnings as a commercial real estate agency, they have massively diversified their portfolio to include commercial and residential real estate services, strata management, and property management.
Civium understands that clients looking for trustworthy property management services have numerous concerns about income, communication and transparency. Using targeted databases, simple listing processes and a variety of leasing options, plus many more services, Civium goes above and beyond to ensure your peace of mind. Your dedicated leasing consultant will deal with the day-to-day realities of property management, and you can rest assured that your investment will be cared for and optimised as long as you work with Civium.
With Civium you can look forward to working with experts in every field who are passionate about the local community. The team behind Civium is dedicated to progressive, innovative service, and strives above all to earn your trust through their exceptional customer service.
As Louis So writes on Google, “My family and I are very satisfied with the services provided by Civium Property Group. It was nice interacting with Civium’s enthusiastic, cheerful, passionate and proficient staff. You can surely rely on them!”
Award-winning McIntyre Property manages investment property with extensive knowledge and expertise. McIntyre Property’s skilled property management team is professional, friendly, approachable and focused on building long-term client relationships.
The agency won Property Management Team of the Year Award at the Real Estate Institute of the ACT Awards for Excellence for two consecutive years (2018 and 2019).
McIntyre Property’s commitment to property investors is to achieve maximum financial return, including with priority access to market intelligence, legislative requirements as well as detailed reporting on inspections and maintenance. McIntyre Property has a zero tolerance towards rent arrears.
More than coordinating tenancies and rental payments, McIntyre Property believes property management is about helping clients to achieve their goals. Led by Amanda Gordon, the large and experienced property management team takes clients best interests at heart and keeps clients informed every step of the way. The team is supported by McIntyre Property’s large administration support team, to ensure seamless and smooth operations.
Experience is a hallmark of McIntyre Property, which was founded in 2007 by Col and Jo McIntyre who believe in stress-free but exciting investment opportunities through property.
The dedicated team at McIntyre Property gives back to community, supporting local sports teams, numerous charities and schools.
As Tom Coburn wrote on Google, “Great experience renting through this company. There were issues during the tenancy, but they were handled quickly and efficiently by McIntyre. It’s unusual to have so good an experience with a real estate agency.”
Verv Property is a boutique real estate agency that specialises in property management. Charlie Evans, Head of Property Management, is a knowledgeable, approachable and passionate professional who provides peace of mind for both landlords and renters. She has been in property management since 2017, is a licensed agent for ACT and NSW and was awarded Leasing Consultant of the Year in the REIACT Awards for Excellence in 2002.
On Google, Amir Pasha Peyrovi wrote, “Charlie is such a helpful, professional and responsive property manager. She provided sensible, tailored and informed advice.”
If you’re looking for more information on property in Canberra, you might like our articles on the best real estate agents in Canberra, Woden, South Canberra, Tuggeranong, Gungahlin, Belconnen and North Canberra. You might also like our article on the best mortgage brokers Canberra has to offer.
Your experience with property managers in Canberra
Thanks to our commenters who have provided insightful feedback, if you believe we have got it wrong, please let us know.
Have you had experience with any of the property managers listed above? If so, share your feedback in the comments below.
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In addition, if you’re looking for more information on entering Canberra’s property market, you might find our article on Canberra’s best real estate agents helpful. Our article on the best financial planners in Canberra may also give you some useful information on who can help you plan your investments.
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Frequently Asked Questions
What does a property manager do?
As its title implies, a property manager manages properties on behalf of owners and investors. They handle many duties on your behalf, so you don’t have to invest time doing so. Duties include marketing your property to find a quality tenant, interviewing prospective tenants, collecting rent and following up on overdue rent. They also oversee maintenance and repairs, and respond to tenant concerns.
Why should I hire a property manager?
Renting out a property is very involved and it’s essential to do so in line with legal requirements. It can therefore be complex for those who aren’t expert in the area. Hiring a qualified and experienced property manager can save you time, money and stress. It means you can rest easy knowing your responsibilities are being taken care of.
Does a property manager control my investment property?
They manage your property but don’t control your investment. You are the property manager’s client and you have certain responsibilities and need to make certain decisions. Discuss with your property manager what your responsibilities are versus their responsibilities.
Does a property manager work for the tenants?
No they don’t. Your property manager works for you to manage your property. Having said that, they must make sure that tenant concerns are dealt with under the law.
How do I choose the best property manager?
You’ll want to choose a property manager based on many factors. This includes their qualifications and experience. It will include the reputation of the property management company itself. It’s best to select a property manager who has strong communications skills and will keep you well informed. Also check out client testimonials and references.