The best property managers in Canberra

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Amanda Gordon

Amanda Gordon from McIntyre Property, one of Canberra’s most recommended property managers. Photo: Thomas Lucraft.

Investing in property can be a great financial move. The reality is, however, that managing an investment property can be time consuming and a lot of hard work.

You need to advertise the property for rent, screen potential tenants, monitor rental payments and perhaps deal with maintenance issues. Then there’s the matter of negotiating rent increases when the time comes and chasing late rent payments

This is where a property manager can help.

In this article, we’ll outline the qualities to consider when choosing a property manager, and share where to find the best in Canberra. here to help.

What makes a great property manager?

Choosing a property manager can help you save time, money and stress with your investment properties. It can also make sure you’re meeting all legal requirements.

It can be helpful to keep the following in mind when choosing a property manager.

  • Communication. You’ll want a property manager who is proactive in keeping you up-to-date on your investment in an open, honest and transparent way. This is a property manager who also communicates well with your tenants.
  • Experience. The best property managers know the industry well, including all legal and reporting requirements. They have a lot of experience with all types of properties under their belt. Don’t hesitate to ask how many years of experience your property manager has, and with what types of properties.
  • Responsiveness. The best property managers are highly responsive. They respond to emails quickly and return phone calls quickly. They arrange repairs and maintenance work without delay, stay on top of when leases need to be renewed, and complete other tasks on time.
  • Professionalism. Look for a professional-looking agency to represent your property well. This includes one with a professional looking, organised and welcoming office.
  • Local. Using a local property management company has advantages. One advantage is that your property manager is “on-the-ground” and more readily available if face-to-face communications

The best property managers in Canberra

RiotACT’s editorial team has combed through 20 years of on-site comments to compile a list of the most recommended businesses according to you.

To be listed in our Best of Canberra series, each business needs to have consistently received positive feedback on RiotACT and Facebook as well as maintaining a minimum average of 4/5 stars on Google.

Agent Team

Agent Team

Award-winning Agent Team excels at professional property management, for individual property owners and property investors. Director Steve Lowe opened Agent Team after 15 years in the building industry, wanting a fresh approach to real estate in Canberra.

Agent Team is outcome focused and works hard to build strong relationships, so properties are managed to high standards, saving owners time, money and stress. Agent Team’s experts understand the property market inside and out, including legal requirements. They manage with modern technology systems, to ensure issues are tracked and handled on a timely basis.

Down-to-earth, driven and passionate, every member of the Agent Team strives to ensure property owners have the best experience and outcomes. Communications is a strength, including timely responses to enquiries. Tenants can use Agent Team’s online maintenance request form which includes details on after-hours, urgent maintenance procedures.

Agent Team won the Real Estate Institute of the ACT’s Property Marketer of the Year award for 2019–20.

On RiotAct, Nicholas Lucey wrote, “My wife and I use Agent Team for our property management and couldn’t be happier. Loren has been managing our investment property (three-bedroom house) in Canberra for about two years. Inspections are actually done, all bills and rates get paid from rental income and any maintenance issues are looked after by their panel or trades. We haven’t had to do anything. It’s been great!”

Shop 6, 48 Hardwick Crescent
Holt ACT 2609
Independent Property Management

Independent Property Management

Award-winning Independent Property Group believes that renting out properties doesn’t have to be complicated. There’s a lot to it, but that’s why Independent’s team of more than 30 Canberra property management specialists is on the job. Providing a holistic property management service, Independent treats every property with equal care.

Independent understands what rental properties are worth and who the right target tenant is. The team is meticulous about the upkeep of properties, to maintain asset value.

In real estate for more than 60 years, Independent has worked hard to simplify and streamline its rental management services to make matters straightforward and stress free for property owners.

Independent’s property management services include tenancy agreements, inventory and condition reports, electronic routine inspections, records, and 90-day reporting. The team also performs regular rent reviews and manages long-term leases. Property owners receive monthly and end-of-financial year statements. There are no upfront or administration fees and no fees for paying utility bills.

Independent operates with honest and transparency, providing property owners with confidence. They invest in cutting-edge technology to ensure efficiencies and add value. The team has won multiple Real Estate Institute of Australia Awards, including for Property Manager of the Year.

Jacqueline Ramesh wrote on Google, “Independent Property Management was very responsive and professional … It was easy to get in touch with them and they constantly kept my hubby and myself in the loop. They managed to get higher rentals than advertised for all our properties which was an added bonus.”

McIntyre Property

McIntyre Property

Award-winning McIntyre Property manages investment property with extensive knowledge and expertise. McIntyre Property’s skilled property management team is professional, friendly, approachable and focused on building long-term client relationships.

The agency won Property Management Team of the Year Award at the Real Estate Institute of the ACT Awards for Excellence for two consecutive years (2018 and 2019).

McIntyre Property’s commitment to property investors is to achieve maximum financial return, including with priority access to market intelligence, legislative requirements as well as detailed reporting on inspections and maintenance. McIntyre Property has a zero tolerance towards rent arrears.

More than coordinating tenancies and rental payments, McIntyre Property believes property management is about helping clients to achieve their goals. The large and experienced property management team takes clients best interests at heart and keeps clients informed every step of the way. The team is supported by McIntyre Property’s large administration support team, to ensure seamless and smooth operations.

Experience is a hallmark of McIntyre Property, which was founded in 2007 by Col and Jo McIntyre who believe in stress-free but exciting investment opportunities through property.

The dedicated team at McIntyre Property gives back to community, supporting local sports teams, numerous charities and schools.

As Tom Coburn wrote on Google, “Great experience renting through this company. There were issues during the tenancy, but they were handled quickly and efficiently by McIntyre. It’s unusual to have so good an experience with a real estate agency.”

Unit 277 311 Anketell Street
Greenway ACT 2900
Verv Property

Verv Property

Verv Property is Canberra’s newest boutique real estate agency, driven by the collective vision of founders Jason Roses and Natalie Shawcross. Combined with more than 30 years of extensive experience in the Canberra property market, Verv Property helps people thrive through real estate.

With highly personalised service, Verv Property supports all buyers, investors, sellers and those renting properties.

The Property Management department is led by Charlie Evans. Charlie is a highly experienced, genuine and passionate property manager. She is a professional who strives to provide clients with remarkable service. As a licensed agent, Charlie has sound knowledge of the property management business and shares this knowledge with clients to protect and care for their investment properties.

With the passion-driven mindset of a startup, and the capability of a large and established network. Verv aims to deliver remarkable experience to all clients, while ensuring the best outcome possible.

On Google, Aleksandar Miladinovic wrote, “Honest. Professional. Results Driven. Jason and his team offer the respect and commitment required to get the best outcome. Highly recommended.”

50 Eastlake Parade
Kingston ACT 2604

McGrath Canberra

As one of the region’s leading estate agencies, McGrath has offices in South Canberra, Woden and North Canberra and is committed to delivering an unparalleled real estate experience. McGrath’s award-winning team of local agents have an in-depth knowledge of the Canberra market.

On Google, Cameron Moss wrote, “I can’t express how grateful I am for the agents I had, and the landlords I was lucky enough to lease from. Renting from McGrath was a great experience, and I was treated extremely well. My agents were always very responsive, kind, and knowledgeable.”

If you’re looking for more information on property in Canberra, you might like our articles on the best real estate agents in Canberra, Woden, South Canberra, Tuggeranong, Gungahlin, Belconnen and North Canberra. You might also like our article on the best mortgage brokers Canberra has to offer.

Your experience with property managers in Canberra

Thanks to our commenters who have provided insightful feedback, if you believe we have got it wrong, please let us know.

Have you had experience with any of the property managers listed above? If so, share your feedback in the comments below.

Discover Canberra’s thriving real estate scene right here on RiotACT

Looking to buy? Find your dream home as you explore our featured property picks. Ready to rent? Uncover the perfect rental property for you and your family. Want to stay in the know? Get all the details on new developments in and around the capital, and keep up-to-date with the latest auction results.

In addition, if you’re looking for more information on entering Canberra’s property market, you might find our article on Canberra’s best real estate agents helpful. Our article on the best financial planners in Canberra may also give you some useful information on who can help you plan your investments.

RiotACT is home to all the real estate market information you need to land an incredible deal or discover a potential opportunity. Happy house hunting!

 

Frequently Asked Questions

What does a property manager do?
As its title implies, a property manager manages properties on behalf of owners and investors. They handle many duties on your behalf, so you don’t have to invest time doing so. Duties include marketing your property to find a quality tenant, interviewing prospective tenants, collecting rent and following up on overdue rent. They also oversee maintenance and repairs, and respond to tenant concerns.
Why should I hire a property manager?
Renting out a property is very involved and it’s essential to do so in line with legal requirements. It can therefore be complex for those who aren’t expert in the area. Hiring a qualified and experienced property manager can save you time, money and stress. It means you can rest easy knowing your responsibilities are being taken care of.
Does a property manager control my investment property?
They manage your property but don’t control your investment. You are the property manager’s client and you have certain responsibilities and need to make certain decisions. Discuss with your property manager what your responsibilities are versus their responsibilities.
Does a property manager work for the tenants?
No they don’t. Your property manager works for you to manage your property. Having said that, they must make sure that tenant concerns are dealt with under the law.
How do I choose the best property manager?
You’ll want to choose a property manager based on many factors. This includes their qualifications and experience. It will include the reputation of the property management company itself. It’s best to select a property manager who has strong communications skills and will keep you well informed. Also check out client testimonials and references.

What's Your Opinion?


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35 Responses to The best property managers in Canberra
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Nicholas Lucey Nicholas Lucey 2:30 pm 18 Mar 20

My wife and I use Agent Team for our property management and couldn’t be happier. Loren has been managing our investment property (3 bedroom house) in Canberra for about 2 years. Inspections are actually done, all bills, rates etc get paid from rental income and any maintenance issues are looked after by their panel or trades. We haven’t had to do anything and it’s been great! I would definitely recommend giving them a shot.

northsidetops northsidetops 9:09 pm 28 Mar 18

my sister started using Block Real Estate, they are based in Gungahlin and are doing a pretty good job

Hoppingmad Hoppingmad 7:17 am 09 Dec 17

Just seen this post, but interested as we are currently waging legal action against the property managers/owner/tenants of the property next door to us – due to their inability to live according to the terms of their agreement, which seems to mean nothing.

We have become aware that the whole property management area in the ACT is severely lacking in rigour and agents can just flout their own terms and conditions, as can the tenants.

To cut a long story short, we got no traction with tenants or agent for two years with this tenant so have now threatened to sue to owner. It’s only now, surprise surprise, that the agent is paying attention. They are a disgrace. I suspect the owner never knew anything about the previous two years of complaints. We are owners of a holiday rental down the coast so we know what it’s like to have to be accountable for a remote property. Agencies in Canberra take the money and basically run. This is not the first tenant we have had issues with in this property. Because it is not a modern house and I suspect things are just left to effectively rot, the lower rent will always attract the type of people you don’t want next door.

Michael Michael 5:10 pm 03 Sep 17

I have been renting out my house while I have been interstate and was sent a ‘form’ email from my previous property manager (Bolton and Co) seeking interest from property investors in being property managers – they certainly seem to not have the staff that they need at that agency and are casting a wide net for new recruits.

I also have been disappointed with the service provided by Bolton and Co and have recently moved to another property manager and wonder whether if the issue is inexperienced staff. They often misunderstood or did not follow my instructions and this ended up costing me money (for example they hired tradesmen when I asked them for quotes). Also after my tenant did a small amount of damage to the cook-top after dropping a mug on it, they refused to hold any bond. To refuse a reasonable instruction from a client is a very strange way to behave!

I believe there are regulations that property manager/real estate agents need to follow and complaints can be made via the Office of Regulatory Services.

anonymoose1 anonymoose1 12:41 am 20 Mar 17

I completely recommend Element Property Services. I always deal with the same person (the owner) who personally takes care of my property. I don’t think there are any others on her team actually. Dealings are always completely professional with routine inspections, maintenance taken care of and statements issued every month and at tax time. So nice to deal with a small local business who does things properly rather than a big chain who changes over their inexperienced interns every 6 months. Couldn’t recommend Element Property Services any more highly.

K_c24 K_c24 1:45 pm 19 Mar 17

As a renter, I was always shocked by the fact that I never spoke to the same person whenever I had to make contact with my agent. And the same person never attended annual inspections and no one ever spent more than 5 minutes “inspecting” – I was always told “so and so no longer works here, zyz is your PM now”. You only have to search for admin roles to see how many available jobs there are in the PM field. It’s a massive churn industry and no one lasts long. I suspect this is due to a combination of terrible pay/incentives and the fact that staff are effectively working in a complaints department, receiving nothing but negative communication, day in, day out. It would grate on even the most optimistic among us.

As far as standards go, I think the only thing landlords can hope for is the establishment of a self regulating Industry that comes about by sheer demand – i.e. the current unit boom. The counter point to this is that landlords also need to take the lead in ensuring they hold their agents accountable…But the quality of some rental places that are on the market would suggest there are a large number of LL who simply don’t care and know all to well that the right (most desperate?) tenant will eventually settle for their less than adequate dwelling.

As a landlord, I have my properties with Distinct Property Management in Fyshwick. They only do property management (so PM isn’t taking a backseat to property sales like most organisations). They have been very good although the quality is maybe starting to slip as the business grows and the owners have less input into the day to day operations. And perhaps that is also the issue; unless you have someone who is as equally invested (I.e. they own the PM business) in ensuring your property is adequately maintained and managed, then you’ll never receive as good a service than if you just went it alone.

    geoffatweston geoffatweston 9:02 pm 24 Aug 19

    Distinct Property Management are now in Gungahlin, they have been great for me for the last 12 months.

pink little birdie pink little birdie 2:00 pm 09 Jan 17

Trimega said :

Hi guys. Interested in any recent experiences with either Luton or Independent as property managers. Thinking of handing my currently self managed property over to a manager this year. Property is in O’Connor.

As a tenant we were managed by Luton Dickson. No complaints they were quick to get things repaired and were communicative with us when the owner wanted to sell

Trimega Trimega 10:11 am 09 Jan 17

Hi guys. Interested in any recent experiences with either Luton or Independent as property managers. Thinking of handing my currently self managed property over to a manager this year. Property is in O’Connor.

WalterB WalterB 3:26 pm 22 Oct 14

I would avoid Independent at any cost. I had a property manager that was, charitably, completely out of her depth. Repairs went unfixed for my entire term. They would send repairmen (who I had to take time off work to let into the apartment!) who would come to give an estimate of the cost of repair, and then never actually do the repair. I was told things verbally that were completely backtracked on later. I talked to the manager about this, who told me, “we work for the owner, not for you”. Eventually I just had to move out. They were comically picky at the final inspection, far beyond the condition of the unit when I moved it. Thank god I had written down nearly every possible defect of the place on the initial condition report, otherwise it is clear they would have taken the opportunity to charge me for many pre-existing problems. Still they are attempting to charge me because I might not have listed every single mark on the walls. If you must deal with them make sure you get *everything* in writing, and detail *every* defect of the unit when you move it.

chrispmarks chrispmarks 7:27 pm 30 Sep 14

I think Nicole at Independent is Great, switched on and easy to deal with. I would avoid ACT Strata like the plague, I have dealt with one of their property managers and found him totally useless.

Sgt.Bungers Sgt.Bungers 12:27 pm 18 Oct 11

My experience as a tenant with Capital First National in O’Conner was astounding. 3 days notice for inspection by telephone, when legal minimum is 7 days written notice… unfounded threat of eviction of eviction due to us asking for a break down of additional fees (they essentially said agree to these charges or get out), which was promptly withdrawn when lawyers got involved. Never dealt with such an unprofessional mob in my life. Stay away from them!

Ray White in Philip was average service, but by the book.

My experience as a tenant with Lindsey Burne at LJ in Dickson has been fantastic. He runs a tight ship. Any problems reported to him are immediately fixed. One problem with the house that we reported, he came out to inspect himself in less than an hour.

thehutch thehutch 10:44 am 18 Oct 11

winter said :

BearBuns said :

Except an owner or owner representative can’t “insist” that you have the carpets steam cleaned. If they do you can lodge a complaint against them.

I am not sure about insisting on steam cleaning of carpet during a tenancy just because 18 months have passed. But certainly, if an inspection occurs and the carpet is dirty, they could certainly send you a notice to remedy… which in turn would mean you would most likely clean the carpet.

In terms of steam cleaning carpet at the end of lease, they can only demand this if the carpet was steam cleaned prior to the new tenants entering the property.

mcs mcs 10:02 am 18 Oct 11

From a renter’s perspective, Jess @ Mcgraths in Gunghalin has been excellent to deal with, so I’d expect she would be a very good property manager from an owner’s perspective as well.

devils_advocate devils_advocate 9:55 am 18 Oct 11

johnboy said :

If lease conditions are in breach of the tenancy act then they’re not binding in my understanding.

True, so you can’t put something in there that gives you teh right to terminate on 24 hours notice. But you can put special conditions in there (no pets, etc) and requiring the carpets to be cleaned doesn’t offend any of the standard terms in the act.

devils_advocate devils_advocate 9:54 am 18 Oct 11

BearBuns said :

They also collect rent via direct transfer so there is no question of unpaid rent.

Well direct transfer assumes there is money in the account from which to make the transfer. IMHO this direct transfer policy doesn’t add a great deal in the way of certainty from the landlord’s point of view.

johnboy johnboy 9:53 am 18 Oct 11

If lease conditions are in breach of the tenancy act then they’re not binding in my understanding.

devils_advocate devils_advocate 9:51 am 18 Oct 11

winter said :

BearBuns said :

Except an owner or owner representative can’t “insist” that you have the carpets steam cleaned. If they do you can lodge a complaint against them.

If it’s in the lease they can. Also as a practical matter, if the property is in demand, they can insist on what they like. You can lodge a complaint with the tribunal/mag court, but good luck getting the lease renewed.

djk djk 9:25 am 18 Oct 11

winter said :

BearBuns said :

Except an owner or owner representative can’t “insist” that you have the carpets steam cleaned. If they do you can lodge a complaint against them.

They can if they put a clause in the Tenancy Agreement stating it is to be done…

sophiekt sophiekt 10:31 pm 17 Oct 11

Peter Blackshaw Woden get my vote..I just returned from a posting ( 3 years) and the house was returned in great shape and no nasty surprises. Not one late rent payment in the whole 3 years either. Speak to Maria there, she is very professional.

Bob808 Bob808 10:25 pm 17 Oct 11

I would highly recomend Sue Grant from Ray White in Gungahlin. Very professional, Looks after you as the home owner and is also good at keeping the Tennant happy as well. We have other properties in other towns Sue, by far runs rings around other property managers that I have seen.

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