The Best Property Managers in Canberra

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Who are the best property managers in Canberra?

Mary Richmond (far left) from McGrath South Canberra, one of Canberra’s most recommended property managers. Photo: file.

In a tight and competitive rental market like Canberra’s, investing in property can be a great financial move.

But the reality is that managing an investment property is hard work. There are time-consuming tasks like advertising the property for rent, screening potential tenants and dealing with maintenance issues; as well as diplomatically challenging jobs like negotiating rent increases and late rent payments – this is where a property manager is here to help.

If you’d prefer to spend your time and energy elsewhere, engaging a property manager is the right decision for you. A skilled and committed property manager can mean the difference between an investment that effortlessly grows in value, or a stressful money pit.

So, where can you find the best property managers in Canberra, and what qualities should you consider before signing on the dotted line?

What makes a great property manager?

When it comes to choosing a property management company, investors often opt for the same agency that sold them the property. While this can be a convenient option, it may also be worth looking more broadly.

Here are some things to keep in mind when choosing a property manager:

  • Proactive communication. It’s your property manager’s job to facilitate clear communication between all parties. To minimise future headaches and maximise occupancy, look for a property manager who honest and transparent, and provides regular updates to both investors and tenants.
  • Experience. While there are many overlaps between selling properties and managing them, the best property management companies understand the nuances of the property management industry. They know the market and their industry, and should be able to advise you on all aspects of property management. Don’t be afraid to ask how many years of property management experience an agency has, or how many properties it manages.
  • Responsiveness. The best property managers respond to emails and return phone calls quickly. They arrange repairs and maintenance work without delay, stay on top of when leases are due to expire, and complete tasks on time without being reminded.
  • Professionalism. Look for a professional-looking agency with staff that present as organised and friendly. Use your first impressions from the reception area as a guide to the overall professionalism of the agency.
  • Local or national. Whether to go with a local or national property manager will depend on your investment plans. It is a good idea to stay local if you only plan to invest locally. However, if you would like to expand your investments to other states, consider a property manager that has national coverage.

The best property managers in Canberra

RiotACT’s editorial team has combed through 20 years of on-site comments to compile a list of the most recommended businesses according to you.

To be listed in our Best of Canberra series, each business needs to have consistently received positive feedback on RiotACT and maintain a minimum average of 4/5 stars on both Google and Facebook reviews.

Independent Property Management

Independent Property Management

Independent Property Management is an award-winning business that focuses on holistic property management. Its team understands what your property is worth and who your target market should be, while ensuring the upkeep and value of your asset is maintained.

With a focus on honesty and transparency, Independent’s property management team is always looking for ways to take the stress out of owning an investment property. They take pride in their people, have a passion for property and use cutting edge technology to underpin their service in adding value and creating wealth.

Ensuring your property is in safe hands, Independent’s award-winning team has won accolades including Property Manager of the Year Award at the Real Estate Institute of Australia Awards for Excellence (2011, 2016, 2017 and 2018), as well as multiple awards for administration support, leasing and leadership from the Institute and Leading Property Managers of Australia.

Nick Martin appreciated the service as a tenant, leaving 5 stars with his review saying, “We hadn’t rented for about 20 years and had some pretty awful memories from the past. Fortunately, our property manager has renewed our faith! She has been exceptional! A great communicator, responding quickly and efficiently to all requests. She always remains positive and it seems as though nothing is too much trouble. She is also understanding and flexible when things don’t go exactly to plan. She has really made us feel like she is serving our interests as well as the owners, which is a very different experience to what we have had previously.”

91 Northbourne Ave
Turner ACT 2612
Agent Team

Agent Team

Whether you’re a seasoned property investor or looking to rent out a home or apartment for the first time, you can trust Agent Team to handle every aspect of your property management with professionalism and enthusiasm.

Operating out of Kippax Fair, Agent Team is a thriving independent property management agency led by Steve Lowe, a former builder turned award-winning real estate agent. When you work with Steve and his team, you can expect positive outcomes, a focus on building strong client relationships, and access to time-saving technology that takes the hassle out of owning an investment property and resolving tenant issues.

Real Estate Institute of the ACT –  Property Marketer of the Year 2019/20

Nick Lucey shared his experience with Agent Team on RiotACT saying, “My wife and I use Agent Team for our property management and couldn’t be happier. Loren has been managing our investment property (3 bedroom house) in Canberra for about 2 years. Inspections are actually done, all bills, rates etc get paid from rental income and any maintenance issues are looked after by their panel or trades. We haven’t had to do anything and it’s been great! I would definitely recommend giving them a shot.”

Shop 6, 48 Hardwick Crescent
Holt ACT 2609
McGrath South Canberra

McGrath South Canberra

With property management, McGrath South Canberra sets itself apart with quality service, sound advice, open communications and a competitive cost structure.

McGrath South Canberra’s team of experienced property managers act with integrity and add value to landlords by handling their investments with tremendous care and deep industry knowledge.

Sourcing and screening the right tenants make all the difference. Selecting the wrong tenant costs a landlord money, time and stress. Selecting the right tenant makes property investment easy. Each McGrath South Canberra property manager also acts as a buffer between landlord and tenant, keeping interactions professional.

Property management is more than collecting rent. It’s about managing a landlord’s investment to protect it. McGrath South Canberra relies on best-practice systems and software to record tenant rental payments, keep accurate records and provide landlords with quality reporting. Important details of conversations, actions and property history are maintained in one place for easy access.

Another added value of the McGrath South Canberra property management team is its extensive knowledge of legislation and regulations. The team stands behind landlords by ensuring they meet their obligations and responsibilities, and that tenants do too. Property managers provide informed advice to landlords and operate smoothly and efficiently.

McGrath South Canberra property managers support landlords with emergency maintenance issues, using a trusted and experienced network of tradespeople who charge reasonable rates.

As Sue Preston wrote on Google, “McGrath Estate Agents have handled my property extremely efficiently over several years, contacting me promptly when needed and managing all issues quickly and effectively.”

42 Townshend Street
Phillip ACT 2606
McIntyre Property

McIntyre Property

If you’re looking for an award-winning team to manage your investment property, look no further than McIntyre Property. It has won the Property Management Team of the Year Award at the Real Estate Institute of the ACT Awards for Excellence for the last two consecutive years (2018 and 2019).

McIntyre Property’s skilled property management team is led by Jasmine Henjak. Friendly and approachable, Jasmine has over 15 years of experience in the property management industry and a focus on building long-term client relationships.

Property investor J. Neal had this to say about their experience with Jasmine and McIntyre Property in a website testimonial, “Ms Henjak has been my contact for approximately two years and has provided exemplary customer service during this time. Ms Hejak has given prompt and accurate advice regarding tenancy issues and has responded quickly to any problems relating to the maintenance of the property…..I have been very happy with the professional, courteous and timely service provided.”

Unit 277 311 Anketell Street
Greenway ACT 2900

Belle Property

When it comes to choosing a property manager, most investors want a team of experts who manage with honesty, efficiency and attention to detail. Belle Property’s team, led by Principal Richard Davies, will do just that.

All investment properties are cared for by a small and experienced team, taking the stress out of owning an investment property. Belle Property also provides premium marketing to achieve a quick lease, and works hard to ensure smooth transitions between tenancies.

For tenants in the market, they strive to find you a home – whether you’re looking to stay in Canberra for a short time or for many years to come.

As an internationally supported agency, Belle Property is a recognised boutique real estate office known for exceptional property presentation, cutting edge marketing and borderless reach. The Canberra office takes great pride in supporting a personable, honest and trustworthy team that shares in the same values.

Discover Canberra’s thriving real estate scene right here on RiotACT

Looking to buy? Find your dream home as you explore our featured property picks. Ready to rent? Uncover the perfect rental property for you and your family. Want to stay in the know? Get all the details on new developments in and around the capital, and keep up-to-date with the latest auction results.

In addition, if you’re looking for more information on entering Canberra’s property market, you might find our article on Canberra’s best real estate agents helpful. Our article on the best financial planners in Canberra may also give you some useful information on who can help you plan your investments.

RiotACT is home to all the real estate market information you need to land an incredible deal or discover a potential opportunity. Happy house hunting!

Your experience with property managers in Canberra

Thanks to our commenters who have provided insightful feedback, if you believe we have got it wrong, please let us know.

Have you had experience with any of the property managers listed above? If so, share your feedback in the comments below.

Frequently Asked Questions

What does a property manager do?
A property manager has a wide variety of responsibilities. With a property manager, you don't need to worry about the details of renting out your investment property - a property manager takes care of it all for you. Some of a property manager's main duties are to market your property, find you tenants, collect rent, oversee maintenance and repairs, and respond to any tenant complaints.
Why should I hire a property manager?
Renting out a property is a very involved process, with plenty of logistical and legal concerns that you may not be very well-versed in. There are many details to consider, from advertising the property to setting rent and finding tenants. Hiring a property manager means you leave all of these responsibilities in the capable hands of a trained professional. You get to reap the financial benefits of owning an investment property with none of the unwanted stress.
Does a property manager control my investment property?
No. Your property manager works for you, and anything that is not already defined by law is entirely within your authority to control - for example, whether or not you allow pets on your property, or how long the lease is. Your property manager will keep you informed at all times as to what is happening with your property, and will work to make sure that all of your needs and requirements are being met.

What's Your Opinion?


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35 Responses to The Best Property Managers in Canberra
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Nicholas Lucey Nicholas Lucey 2:30 pm 18 Mar 20

My wife and I use Agent Team for our property management and couldn’t be happier. Loren has been managing our investment property (3 bedroom house) in Canberra for about 2 years. Inspections are actually done, all bills, rates etc get paid from rental income and any maintenance issues are looked after by their panel or trades. We haven’t had to do anything and it’s been great! I would definitely recommend giving them a shot.

northsidetops northsidetops 9:09 pm 28 Mar 18

my sister started using Block Real Estate, they are based in Gungahlin and are doing a pretty good job

Hoppingmad Hoppingmad 7:17 am 09 Dec 17

Just seen this post, but interested as we are currently waging legal action against the property managers/owner/tenants of the property next door to us – due to their inability to live according to the terms of their agreement, which seems to mean nothing.

We have become aware that the whole property management area in the ACT is severely lacking in rigour and agents can just flout their own terms and conditions, as can the tenants.

To cut a long story short, we got no traction with tenants or agent for two years with this tenant so have now threatened to sue to owner. It’s only now, surprise surprise, that the agent is paying attention. They are a disgrace. I suspect the owner never knew anything about the previous two years of complaints. We are owners of a holiday rental down the coast so we know what it’s like to have to be accountable for a remote property. Agencies in Canberra take the money and basically run. This is not the first tenant we have had issues with in this property. Because it is not a modern house and I suspect things are just left to effectively rot, the lower rent will always attract the type of people you don’t want next door.

Michael Michael 5:10 pm 03 Sep 17

I have been renting out my house while I have been interstate and was sent a ‘form’ email from my previous property manager (Bolton and Co) seeking interest from property investors in being property managers – they certainly seem to not have the staff that they need at that agency and are casting a wide net for new recruits.

I also have been disappointed with the service provided by Bolton and Co and have recently moved to another property manager and wonder whether if the issue is inexperienced staff. They often misunderstood or did not follow my instructions and this ended up costing me money (for example they hired tradesmen when I asked them for quotes). Also after my tenant did a small amount of damage to the cook-top after dropping a mug on it, they refused to hold any bond. To refuse a reasonable instruction from a client is a very strange way to behave!

I believe there are regulations that property manager/real estate agents need to follow and complaints can be made via the Office of Regulatory Services.

anonymoose1 anonymoose1 12:41 am 20 Mar 17

I completely recommend Element Property Services. I always deal with the same person (the owner) who personally takes care of my property. I don’t think there are any others on her team actually. Dealings are always completely professional with routine inspections, maintenance taken care of and statements issued every month and at tax time. So nice to deal with a small local business who does things properly rather than a big chain who changes over their inexperienced interns every 6 months. Couldn’t recommend Element Property Services any more highly.

K_c24 K_c24 1:45 pm 19 Mar 17

As a renter, I was always shocked by the fact that I never spoke to the same person whenever I had to make contact with my agent. And the same person never attended annual inspections and no one ever spent more than 5 minutes “inspecting” – I was always told “so and so no longer works here, zyz is your PM now”. You only have to search for admin roles to see how many available jobs there are in the PM field. It’s a massive churn industry and no one lasts long. I suspect this is due to a combination of terrible pay/incentives and the fact that staff are effectively working in a complaints department, receiving nothing but negative communication, day in, day out. It would grate on even the most optimistic among us.

As far as standards go, I think the only thing landlords can hope for is the establishment of a self regulating Industry that comes about by sheer demand – i.e. the current unit boom. The counter point to this is that landlords also need to take the lead in ensuring they hold their agents accountable…But the quality of some rental places that are on the market would suggest there are a large number of LL who simply don’t care and know all to well that the right (most desperate?) tenant will eventually settle for their less than adequate dwelling.

As a landlord, I have my properties with Distinct Property Management in Fyshwick. They only do property management (so PM isn’t taking a backseat to property sales like most organisations). They have been very good although the quality is maybe starting to slip as the business grows and the owners have less input into the day to day operations. And perhaps that is also the issue; unless you have someone who is as equally invested (I.e. they own the PM business) in ensuring your property is adequately maintained and managed, then you’ll never receive as good a service than if you just went it alone.

    geoffatweston geoffatweston 9:02 pm 24 Aug 19

    Distinct Property Management are now in Gungahlin, they have been great for me for the last 12 months.

pink little birdie pink little birdie 2:00 pm 09 Jan 17

Trimega said :

Hi guys. Interested in any recent experiences with either Luton or Independent as property managers. Thinking of handing my currently self managed property over to a manager this year. Property is in O’Connor.

As a tenant we were managed by Luton Dickson. No complaints they were quick to get things repaired and were communicative with us when the owner wanted to sell

Trimega Trimega 10:11 am 09 Jan 17

Hi guys. Interested in any recent experiences with either Luton or Independent as property managers. Thinking of handing my currently self managed property over to a manager this year. Property is in O’Connor.

WalterB WalterB 3:26 pm 22 Oct 14

I would avoid Independent at any cost. I had a property manager that was, charitably, completely out of her depth. Repairs went unfixed for my entire term. They would send repairmen (who I had to take time off work to let into the apartment!) who would come to give an estimate of the cost of repair, and then never actually do the repair. I was told things verbally that were completely backtracked on later. I talked to the manager about this, who told me, “we work for the owner, not for you”. Eventually I just had to move out. They were comically picky at the final inspection, far beyond the condition of the unit when I moved it. Thank god I had written down nearly every possible defect of the place on the initial condition report, otherwise it is clear they would have taken the opportunity to charge me for many pre-existing problems. Still they are attempting to charge me because I might not have listed every single mark on the walls. If you must deal with them make sure you get *everything* in writing, and detail *every* defect of the unit when you move it.

chrispmarks chrispmarks 7:27 pm 30 Sep 14

I think Nicole at Independent is Great, switched on and easy to deal with. I would avoid ACT Strata like the plague, I have dealt with one of their property managers and found him totally useless.

Sgt.Bungers Sgt.Bungers 12:27 pm 18 Oct 11

My experience as a tenant with Capital First National in O’Conner was astounding. 3 days notice for inspection by telephone, when legal minimum is 7 days written notice… unfounded threat of eviction of eviction due to us asking for a break down of additional fees (they essentially said agree to these charges or get out), which was promptly withdrawn when lawyers got involved. Never dealt with such an unprofessional mob in my life. Stay away from them!

Ray White in Philip was average service, but by the book.

My experience as a tenant with Lindsey Burne at LJ in Dickson has been fantastic. He runs a tight ship. Any problems reported to him are immediately fixed. One problem with the house that we reported, he came out to inspect himself in less than an hour.

thehutch thehutch 10:44 am 18 Oct 11

winter said :

BearBuns said :

Except an owner or owner representative can’t “insist” that you have the carpets steam cleaned. If they do you can lodge a complaint against them.

I am not sure about insisting on steam cleaning of carpet during a tenancy just because 18 months have passed. But certainly, if an inspection occurs and the carpet is dirty, they could certainly send you a notice to remedy… which in turn would mean you would most likely clean the carpet.

In terms of steam cleaning carpet at the end of lease, they can only demand this if the carpet was steam cleaned prior to the new tenants entering the property.

mcs mcs 10:02 am 18 Oct 11

From a renter’s perspective, Jess @ Mcgraths in Gunghalin has been excellent to deal with, so I’d expect she would be a very good property manager from an owner’s perspective as well.

devils_advocate devils_advocate 9:55 am 18 Oct 11

johnboy said :

If lease conditions are in breach of the tenancy act then they’re not binding in my understanding.

True, so you can’t put something in there that gives you teh right to terminate on 24 hours notice. But you can put special conditions in there (no pets, etc) and requiring the carpets to be cleaned doesn’t offend any of the standard terms in the act.

devils_advocate devils_advocate 9:54 am 18 Oct 11

BearBuns said :

They also collect rent via direct transfer so there is no question of unpaid rent.

Well direct transfer assumes there is money in the account from which to make the transfer. IMHO this direct transfer policy doesn’t add a great deal in the way of certainty from the landlord’s point of view.

johnboy johnboy 9:53 am 18 Oct 11

If lease conditions are in breach of the tenancy act then they’re not binding in my understanding.

devils_advocate devils_advocate 9:51 am 18 Oct 11

winter said :

BearBuns said :

Except an owner or owner representative can’t “insist” that you have the carpets steam cleaned. If they do you can lodge a complaint against them.

If it’s in the lease they can. Also as a practical matter, if the property is in demand, they can insist on what they like. You can lodge a complaint with the tribunal/mag court, but good luck getting the lease renewed.

djk djk 9:25 am 18 Oct 11

winter said :

BearBuns said :

Except an owner or owner representative can’t “insist” that you have the carpets steam cleaned. If they do you can lodge a complaint against them.

They can if they put a clause in the Tenancy Agreement stating it is to be done…

sophiekt sophiekt 10:31 pm 17 Oct 11

Peter Blackshaw Woden get my vote..I just returned from a posting ( 3 years) and the house was returned in great shape and no nasty surprises. Not one late rent payment in the whole 3 years either. Speak to Maria there, she is very professional.

Bob808 Bob808 10:25 pm 17 Oct 11

I would highly recomend Sue Grant from Ray White in Gungahlin. Very professional, Looks after you as the home owner and is also good at keeping the Tennant happy as well. We have other properties in other towns Sue, by far runs rings around other property managers that I have seen.

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