Investing in property can be a great financial move. The reality is, however, that managing an investment property can be time consuming and a lot of hard work.
You need to advertise the property for rent, screen potential tenants, monitor rental payments and perhaps deal with maintenance issues. Then there’s the matter of negotiating rent increases when the time comes and chasing late rent payments
This is where a property manager can help.
In this article, we’ll outline the qualities to consider when choosing a property manager, and share where to find the best in Canberra. here to help.
What makes a great property manager?
Choosing a property manager can help you save time, money and stress with your investment properties. It can also make sure you’re meeting all legal requirements.
It can be helpful to keep the following in mind when choosing a property manager.
- Communication. You’ll want a property manager who is proactive in keeping you up-to-date on your investment in an open, honest and transparent way. This is a property manager who also communicates well with your tenants.
- Experience. The best property managers know the industry well, including all legal and reporting requirements. They have a lot of experience with all types of properties under their belt. Don’t hesitate to ask how many years of experience your property manager has, and with what types of properties.
- Responsiveness. The best property managers are highly responsive. They respond to emails quickly and return phone calls quickly. They arrange repairs and maintenance work without delay, stay on top of when leases need to be renewed, and complete other tasks on time.
- Professionalism. Look for a professional-looking agency to represent your property well. This includes one with a professional looking, organised and welcoming office.
- Local. Using a local property management company has advantages. One advantage is that your property manager is “on-the-ground” and more readily available if face-to-face communications
The best property managers in Canberra
RiotACT’s editorial team has combed through 20 years of on-site comments to compile a list of the most recommended businesses according to you.
To be listed in our Best of Canberra series, each business needs to have consistently received positive feedback on RiotACT and Facebook as well as maintaining a minimum average of 4/5 stars on Google.
Award-winning Agent Team excels at professional property management, for individual property owners and property investors. Director Steve Lowe opened Agent Team after 15 years in the building industry, wanting a fresh approach to real estate in Canberra.
Agent Team is outcome focused and works hard to build strong relationships, so properties are managed to high standards, saving owners time, money and stress. Agent Team’s experts understand the property market inside and out, including legal requirements. They manage with modern technology systems, to ensure issues are tracked and handled on a timely basis.
Down-to-earth, driven and passionate, every member of the Agent Team strives to ensure property owners have the best experience and outcomes. Communications is a strength, including timely responses to enquiries. Tenants can use Agent Team’s online maintenance request form which includes details on after-hours, urgent maintenance procedures.
Agent Team won the Real Estate Institute of the ACT’s Property Marketer of the Year award for 2019–20.
On RiotAct, Nicholas Lucey wrote, “My wife and I use Agent Team for our property management and couldn’t be happier. Loren has been managing our investment property (three-bedroom house) in Canberra for about two years. Inspections are actually done, all bills and rates get paid from rental income and any maintenance issues are looked after by their panel or trades. We haven’t had to do anything. It’s been great!”
Award-winning Independent Property Group believes that renting out properties doesn’t have to be complicated. There’s a lot to it, but that’s why Independent’s team of more than 30 Canberra property management specialists is on the job. Providing a holistic property management service, Independent treats every property with equal care.
Independent understands what rental properties are worth and who the right target tenant is. The team is meticulous about the upkeep of properties, to maintain asset value.
In real estate for more than 60 years, Independent has worked hard to simplify and streamline its rental management services to make matters straightforward and stress free for property owners.
Independent’s property management services include tenancy agreements, inventory and condition reports, electronic routine inspections, records, and 90-day reporting. The team also performs regular rent reviews and manages long-term leases. Property owners receive monthly and end-of-financial year statements. There are no upfront or administration fees and no fees for paying utility bills.
Independent operates with honest and transparency, providing property owners with confidence. They invest in cutting-edge technology to ensure efficiencies and add value. The team has won multiple Real Estate Institute of Australia Awards, including for Property Manager of the Year.
Jacqueline Ramesh wrote on Google, “Independent Property Management was very responsive and professional … It was easy to get in touch with them and they constantly kept my hubby and myself in the loop. They managed to get higher rentals than advertised for all our properties which was an added bonus.”
Award-winning McIntyre Property manages investment property with extensive knowledge and expertise. McIntyre Property’s skilled property management team is professional, friendly, approachable and focused on building long-term client relationships.
The agency won Property Management Team of the Year Award at the Real Estate Institute of the ACT Awards for Excellence for two consecutive years (2018 and 2019).
McIntyre Property’s commitment to property investors is to achieve maximum financial return, including with priority access to market intelligence, legislative requirements as well as detailed reporting on inspections and maintenance. McIntyre Property has a zero tolerance towards rent arrears.
More than coordinating tenancies and rental payments, McIntyre Property believes property management is about helping clients to achieve their goals. The large and experienced property management team takes clients best interests at heart and keeps clients informed every step of the way. The team is supported by McIntyre Property’s large administration support team, to ensure seamless and smooth operations.
Experience is a hallmark of McIntyre Property, which was founded in 2007 by Col and Jo McIntyre who believe in stress-free but exciting investment opportunities through property.
The dedicated team at McIntyre Property gives back to community, supporting local sports teams, numerous charities and schools.
As Tom Coburn wrote on Google, “Great experience renting through this company. There were issues during the tenancy, but they were handled quickly and efficiently by McIntyre. It’s unusual to have so good an experience with a real estate agency.”
Verv Property is Canberra’s newest boutique real estate agency, driven by the collective vision of founders Jason Roses and Natalie Shawcross. Combined with more than 30 years of extensive experience in the Canberra property market, Verv Property helps people thrive through real estate.
With highly personalised service, Verv Property supports all buyers, investors, sellers and those renting properties.
The Property Management department is led by Charlie Evans. Charlie is a highly experienced, genuine and passionate property manager. She is a professional who strives to provide clients with remarkable service. As a licensed agent, Charlie has sound knowledge of the property management business and shares this knowledge with clients to protect and care for their investment properties.
With the passion-driven mindset of a startup, and the capability of a large and established network. Verv aims to deliver remarkable experience to all clients, while ensuring the best outcome possible.
On Google, Aleksandar Miladinovic wrote, “Honest. Professional. Results Driven. Jason and his team offer the respect and commitment required to get the best outcome. Highly recommended.”
As one of the region’s leading estate agencies, McGrath has offices in South Canberra, Woden and North Canberra and is committed to delivering an unparalleled real estate experience. McGrath’s award-winning team of local agents have an in-depth knowledge of the Canberra market.
On Google, Cameron Moss wrote, “I can’t express how grateful I am for the agents I had, and the landlords I was lucky enough to lease from. Renting from McGrath was a great experience, and I was treated extremely well. My agents were always very responsive, kind, and knowledgeable.”
If you’re looking for more information on property in Canberra, you might like our articles on the best real estate agents in Canberra, Woden, South Canberra, Tuggeranong, Gungahlin, Belconnen and North Canberra. You might also like our article on the best mortgage brokers Canberra has to offer.
Your experience with property managers in Canberra
Thanks to our commenters who have provided insightful feedback, if you believe we have got it wrong, please let us know.
Have you had experience with any of the property managers listed above? If so, share your feedback in the comments below.
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In addition, if you’re looking for more information on entering Canberra’s property market, you might find our article on Canberra’s best real estate agents helpful. Our article on the best financial planners in Canberra may also give you some useful information on who can help you plan your investments.
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