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Canberra Metro apologises to teenager threatened with light rail fine for not carrying ID

Lachlan Roberts 4 July 2019 1

“Passenger safety and wellbeing is fundamental to our operation and Canberra Metro is following this incident and reviewing its procedures and response,” the spokesperson said.

“Canberra Metro has been in direct contact with the family and apologised for any distress this incident may have caused.”

In another incident, a 17-year-old girl was issued a $75 fine for drinking a can of soft drink while on board a vehicle, before later being downgraded to a warning. The Transport Canberra spokesperson said signage advising passengers that drinking and eating are not permitted was not visible and is in the process of being installed.

Since the light rail began charging its customers on 27 May, two adults have been issued with infringement notices for failing to have paid the correct fare, incurring a $181 fine.

The spokesperson said Canberra Metro employs 15 customer service officers, who are trained in revenue protection and are authorised officers.

“Revenue protection is conducted on board light rail vehicles and at stops,” the spokesperson said. “Authorised persons or police may request a passenger to produce a valid ticket or Myway card for inspection including applicable concessionary entitlement.”


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Canberra Metro apologises to teenager threatened with light rail fine for not carrying ID
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Lucy Baker 7:54 pm 04 Jul 19

A government reeking of desperation.

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