Community rails at CBA decision to close Weston branch

Ian Bushnell 2 March 2020 49
MLA Chris Steel

MLA Chris Steel has started a petition to keep the CBA’s Weston branch open. Photos: Ian Bushnell.

Weston Creek and Molonglo residents are baffled, confused and fuming after the Commonwealth Bank (CBA) notified customers that it will close its Weston branch at Cooleman Court from 13 March.

Local MLA Chris Steel has launched a petition on and in hard copy, that has so far attracted over 700 signatures, calling on the bank to keep the branch open in the growing area.

Many of the petitioners are loyal Commonwealth customers, including business owners, who say they cannot understand why the bank would close the branch at such a busy centre such as Cooleman Court.

Mr Steel has called on the Commonwealth to reverse its decision, saying the closure would leave banking services threadbare in the area after the departure of other banks. He will meet with the bank’s regional manager to discuss the announcement next week.

Weston Creek Community Council president Tom Anderson has also written to the bank, accusing it of acting in contradiction to its mission purpose and “putting the boot into our community”.

“Our community is deeply shocked, angry, frustrated and saddened by this action. Here is the bank, classed as ‘The People’s Bank’, just closing up shop with no thought for the community,” he wrote.

The National Australia Bank recently left Cooleman Court, and if the CBA leaves, St George will be the only major bank left in the area, apart from the limited services at the Teacher’s Mutual Bank. CBA claims Australia Post will provide basic banking services.

“They’ve closed the Kambah branch, the Mawson branch and now the Commonwealth Bank is shutting the door on Weston Creek and the current and future residents of Molonglo,” Mr Steel said.

“The Australia Post branch will not be able to offer the same level of service as its current branch to customers wanting to make complex banking transactions like loans, including local businesses.”

Mr Steel said Weston Creek had the oldest population in Canberra with a median age of 41, according to the ABS, and this compounded the issues faced by older Canberrans, making it difficult for many people to access the bank.

He appealed to the CEO of the Commonwealth Bank, Matt Comyn, to reconsider the decision based on population growth and social equity grounds.

“This decision seems not to have considered the future growth of the area with up to 45,000 people living in Molonglo in the next 15 years who will need banking services including new home loans,” Mr Steel said.

“The bank seems not to have considered the commercial reality of being in one of the fastest-growing regions in Australia.

“We’re also appealing to the bank to consider the needs of older people living in the area with mobility issues who attend the bank in person.”

Mr Steel said there was still time for the Commonwealth Bank to reconsider its position, put people first, and benefit from the growth of the region.

“If the Commonwealth Bank abandons Weston Creek and Molonglo I think we will see a lot of people and business closing their account with the Commonwealth Bank,” he said.

Rachel Sirr

Executive director of People with Disabilities ACT Rachel Sirr says the community needs the Weston branch to remain open.

Mark Ryan from Fabricare dry cleaners next door said businesses in the centre would feel the loss of the branch, and suggested a rent increase from the landlord, Mirvac, may be behind the closure.

Pensioner Joan from Kambah is really disappointed at the closure, which means she will have to go to Woden or Tuggeranong as Australia Post does not cover all the transactions she needs to make.

“It’s a shame. When you walk in there it’s always busy,” she said. “I don’t know what’s happening to this country.”

Executive director of People with Disabilities ACT Rachel Sirr said the 65,000 people in Canberra she represents needed extra support and not all customers in Weston Creek or Molonglo would find it easy to make the extra trip by car or bus to the nearest branch in Woden.

“The community needs it. It’s not acceptable that they’re shutting it down to cut costs,” she said.

Petitioner Tara Lamshed says that Cooleman Court is a very busy centre and the only one many older people in the area can get to do their banking.

“You have a responsibility to provide face-to-face banking services to this community. Just for once, why not do the right thing and keep this branch open?” she says.

Joe Teixeira says he and his wife have a business at Cooleman Court and bank with the Commonwealth. “It doesn’t make sense, they are always busy and closing the bank in a growing area is madness,” he says.

Amita Monterola’s 70-year-old mother uses the branch regularly. “She used to use internet banking and was able to drive or catch a bus but a mental health and eye condition means that the Weston branch is now essential for her banking,” she says.

CBA Regional General Manager Sara Sutton said the bank had reviewed the branch’s operations and customers were increasingly choosing other banking channels such as mobile, online and phone banking services.

“We understand some customers may be concerned, so we want to assure them that during the six-week transition period, our branch staff are on hand to help familiarise them with all the existing banking options available,” she said.

“Closing a branch is never an easy decision. We only do so after careful consideration of customer demand and the availability of alternative services.”

She said CBA had 13 branches operating in the Canberra metro area including those at Woden, Tuggeranong, Belconnen Mall and London Circuit.

Earlier this month, the CBA announced a half-year profit of $4.47 billion.


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49 Responses to Community rails at CBA decision to close Weston branch
Claire Claire 6:21 pm 05 Mar 20

I was upset when the NAB announced that they were closing until I spoke to one of the Tellers. She said that over the previous year there had only been a few hundred people actually enter the bank, about one a day. Not enough to justify paying the rent to keep the branch open. No doubt the Commonwealth is in the same boat.

    Capital Retro Capital Retro 10:53 am 06 Mar 20

    Bank branches and ATMs are destined to disappear from now on. Some banks have already withdrawn “over the counter” cash transactions. The cost of replenishing and servicing ATMs is very high. The goal is to withdraw cash completely with the introduction of block chain accounting.

    bj_ACT bj_ACT 11:02 am 06 Mar 20

    And that one person a day was just there to try and rob the bank. 😉

John Boland John Boland 6:39 pm 04 Mar 20

Election years are truly great, the ONLY time you see a local politician out at the local shopping centres doing something positive for the community! the other 3years they refuse to leave their office unless its for a press conference. Cant wait for more community advocacy from these guys before the election! keep it up Chris :)

Ian Ian 10:58 pm 02 Mar 20

I can see the bank’s point of view. Why have what is probably a low revenue generating branch particularly when it’s only about 5km away from another branch at Woden.

Jeff Smith Jeff Smith 1:28 pm 02 Mar 20

So Chris Steele said that there’s still time for the Commonwealth Bank to reconsider its position, that they need to put people first and the bank needs to support the community. Isn't that a bit hypocrictical from the transport minister when so many canberran's had their nearby bus stops removed and their bus services worsened by him. He's promoting a petition that has over 700 signatures, by comparision a random member of the public (Imchan Raman) got over 7,000 signatures for "Revert the Canberra Bus Timetables" and Mr Steele happily ignored that petition and the plight of Canberra bus users.

Grahame Watson Grahame Watson 9:43 am 02 Mar 20

Closing the branch just means they don’t want your business.

Anyone who’s loyal to a soulless corporation who’s only purpose is to make money out of you is foolish. Use your feet and exercise your right as a consumer. If they don’t want to provide you the service you want go to someone who will.

Ken Mansell Ken Mansell 11:34 pm 01 Mar 20

It hard enough being the volunteer Treasurer of the local little athletics club, a school canteen and three local school P&Cs without having to go to find parking at Woden or Tuggers every time someone collects some cash for any of these not for profits…

Steve Winchester Steve Winchester 7:57 pm 01 Mar 20

I'm closing my CBA account on Tuesday.

HiddenDragon HiddenDragon 7:46 pm 01 Mar 20

“This decision seems not to have considered the future growth of the area with up to 45,000 people living in Molonglo in the next 15 years who will need banking services including new home loans,” Mr Steel said.

To the extent this means travelling further for in-branch banking, not sure how this fits with Commonwealth Bank’s Environmental and Social Framework, which includes the following statements –

“We believe that conducting our business in a responsible way and making meaningful contributions to the communities in which we operate is critical to delivering balanced and sustainable stakeholder outcomes. ” and

“encouraging customers to mitigate environmental and social impacts by adopting better practice approaches, and demonstrating ways in which this can add value for them”

Branch closures by the big banks, and a general reluctance (for obvious bottom-line reasons) for smaller banks to fill the void, will only add to the calls for an Australian version of Kiwibank, based on the government-owned postal service.

Lindy Schaefer Lindy Schaefer 6:48 pm 01 Mar 20

Many elderly feel more confident with a teller, also those who want personal and home loans. That branch services 11 suburbs. It doesn't have a big footprint now, don't reduce it.

Melvin Tatara Melvin Tatara 6:19 pm 01 Mar 20

They needed the branch to get those bank loans processed quick

Lyndon Zoukowski Lyndon Zoukowski 4:26 pm 01 Mar 20

Commercial decision... 🤔🤭🤯

Philip Vels Philip Vels 2:50 pm 01 Mar 20

You don't need a branch. Guess how many branches ING have in Australia?

Andrew Rowe Andrew Rowe 2:44 pm 01 Mar 20

Just change banks. The CBA is woeful, appalling customer service and very inefficient.

Matilda Sanchez Matilda Sanchez 2:41 pm 01 Mar 20

As long as the ATM stays it doesn't bother me 😊

    Caroline Duggan Caroline Duggan 3:38 pm 01 Mar 20

    Matilda Sanchez I believe the ATMs are also going

    Tracy Skinner Tracy Skinner 4:40 pm 01 Mar 20

    Caroline Duggan aren’t there commonwealth ATM inside near the newsagents?

    Caroline Duggan Caroline Duggan 5:26 pm 01 Mar 20

    Yes but I heard they won't remain when the bank closes

    Sarah Burns Sarah Burns 8:33 pm 01 Mar 20

    Most CBA ATMs have been disappearing.

    Ashley Wright Ashley Wright 6:17 am 02 Mar 20

    Sarah Burns banks in general have been cutting down on ATM numbers because people are using them less and less as cashless becomes the “norm”.

Philippa Nitsche Philippa Nitsche 2:21 pm 01 Mar 20

The CBA has no heart They don’t care about their senior customers anymore- people who have banked with the bank since they were at school!! Not as sprightly as they

were 70 odd years ago !! Maybe they are not quite able to keep up with the modern technology but CBA do you care? It is not easy to stand in long queues at the Post Office - I even find this hard but then I have joined the eighties club like many of your long faithful clients!!

Nick Evans Nick Evans 2:09 pm 01 Mar 20

So the ‘outrage’ is because apparently people need to go into their branch. 🤔 Australia Post will offer the same services, St George has a branch there. So use Post or change’s really not that big of a deal.

Marcia Denman Marcia Denman 2:01 pm 01 Mar 20

Everyone should close their accounts at the commonwealth at Cooleman Court and re open them at St George at Cooleman Court. Don’t support them if they don’t support you.

Caroline Duggan Caroline Duggan 1:59 pm 01 Mar 20

I've heard the ATMs are also that correct? If so, that's outrageous

Emmac Ph Emmac Ph 1:37 pm 01 Mar 20

Profit above all- the future looks bleak.

Penny Gordon Penny Gordon 1:18 pm 01 Mar 20

Would have been nice if he had fought to keep decent bus services. Oh hang on...

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