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Copa says sorry

By johnboy - 23 May 2013 25

This just up on Copa’s facebook page:

Statement:

Due to the ongoing investigation, we have not been able to make an official statement as yet.

It is with sincere compassion and genuine sorrow that we apologize to all the people and their families affected by the recent tragic sequence of events. We hope this apology is received to be genuine and in good faith.

Thank you to the wonderful staff, nurses and doctors at both Canberra and Calvary Hospitals for their efforts in treating those affected.

We would also like to take this opportunity in thanking ACT Health and the Office of Health Protection for their impartial and rigorous approach in identifying the cause of this outbreak. We look forward to the official report being made available to the public so any misconceptions about the incident can be put to rest.

We would like to thank our staff and all those who have supported us through this tough time.

We have removed all products containing raw eggs from our menu to ensure an outbreak of this kind is never repeated at The Copa.

What’s Your opinion?


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25 Responses to
Copa says sorry
Erg0 10:56 am 24 May 13

urchin said :

it’s poor food safety. So admit that you screwed up, take responsibility and then apologise.

Read the ACT Health report, have you? They seem to be suggesting pretty strongly that they’ve been found not to be at fault, but we’ll see when it’s released I suppose.

DrKoresh 10:27 am 24 May 13

Having worked in hospitality I understand that sometimes shit happens, especially on an opening weekend, but I think I’ll wait a few weeks and let people like MsCheeky be the guinea pigs before I give the Copa a go. Some suggestions about the menu would be nice too, I’m not at all familiar with Brazilian cuisine.

MsCheeky 10:04 am 24 May 13

I thought this was a good apology. I like the fact they acknowledged the health professionals. Thanking their staff for support is also good, because I’m sure that it was a very tough time for the restaurant owners. I can’t imagine anything worse than mass poisoning for a commercial kitchen other than actually killing someone with your food. I’ll give them a go. I have fond memories of churrascarias from time I spent in Brazil.

s396 9:40 am 24 May 13

Such a disgusting, half as!ed apology.

I hope this class action lawsuit by Aulich closes this establishment down for good!

urchin 1:33 am 24 May 13

how did the restaurant become the victims in this? thanking the staff who supported them through this “tough time”? i’m guessing that the owners weren’t puking and… well, everything else the whole night through. it was the customers, not the restaurant that had the “tough time”

it’s a half-assed apology that reeks of insincerity.

In order for an apology to be sincere it has to involve an acceptance of responsibility. This was not a “Tragic event” – it’s not an earthquake or a tornado or volcanic eruptions, it’s poor food safety. So admit that you screwed up, take responsibility and then apologise. and if you want to thank the people who helped minimise the damage caused by your incompetence, don’t do it at the same time you are ostensibly apologising to the people you made violently ill.

not at all convinced that they have learned anything from this.

c_c™ 11:10 pm 23 May 13

gentoopenguin said :

allyroger said :

Well its more than we got from Silo.

+1 Silo is still as arrogant as ever. I gave them a second chance but quickly walked out after being addressed rudely by the counter staff.

Funny you should say that, Fairfax seems to have a different view. Had to chuckle when their Canberra’s Best list came out end of last year, Silo was near the top, beating even the venerable Courgette. 16/20, which is a lot more generous than the reader ratings on their site for it.

In my experience, rude staff and poor offerings both in food and the quality of the premises.

Mr Evil 10:48 pm 23 May 13

dungfungus said :

Did the raw eggs make you more active in the ring?

……and run like the wind?

Comic_and_Gamer_Nerd 8:35 pm 23 May 13

Too little too late.

Why take so long to apologise?

Will never eat there.

FioBla 6:54 pm 23 May 13

At least they fixed the ventilation.

dungfungus 3:44 pm 23 May 13

devils_advocate said :

As a young boxer I used to drink raw eggs all the time. 2 guesses which movie I learned this from.

I never got sick from it but I think it is clear that Rocky needs to be banned.

Did the raw eggs make you more active in the ring?

muscledude_oz 3:28 pm 23 May 13

devils_advocate said :

As a young boxer I used to drink raw eggs all the time. 2 guesses which movie I learned this from.

I never got sick from it but I think it is clear that Rocky needs to be banned.

Not to mention all the bodybuilders who add raw eggs to their protein shakes, and the kids who drink egg flips.

devils_advocate 3:01 pm 23 May 13

As a young boxer I used to drink raw eggs all the time. 2 guesses which movie I learned this from.

I never got sick from it but I think it is clear that Rocky needs to be banned.

gentoopenguin 2:36 pm 23 May 13

allyroger said :

Well its more than we got from Silo.

+1 Silo is still as arrogant as ever. I gave them a second chance but quickly walked out after being addressed rudely by the counter staff.

JessP 1:40 pm 23 May 13

FREE FOOD FOR EVERYONE! WITH EXTRA MAYO!

allyroger 1:24 pm 23 May 13

Well its more than we got from Silo.

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