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Copa says sorry

By johnboy 23 May 2013 25

This just up on Copa’s facebook page:

Statement:

Due to the ongoing investigation, we have not been able to make an official statement as yet.

It is with sincere compassion and genuine sorrow that we apologize to all the people and their families affected by the recent tragic sequence of events. We hope this apology is received to be genuine and in good faith.

Thank you to the wonderful staff, nurses and doctors at both Canberra and Calvary Hospitals for their efforts in treating those affected.

We would also like to take this opportunity in thanking ACT Health and the Office of Health Protection for their impartial and rigorous approach in identifying the cause of this outbreak. We look forward to the official report being made available to the public so any misconceptions about the incident can be put to rest.

We would like to thank our staff and all those who have supported us through this tough time.

We have removed all products containing raw eggs from our menu to ensure an outbreak of this kind is never repeated at The Copa.


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Copa says sorry
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Comic_and_Gamer_Nerd 2:11 pm 25 May 13

I too want more restaurants like this in Canberra and have been following the Facebook page carefully. Many reports of raw chicken being served.
All it takes is one bite or a cross contamination of meats.

fabforty 11:52 am 25 May 13

Too little – and way too late. Perhaps when the media showed up outside the restaurant when it first happened, the owner could have made some kind of apology then. Instead, he became abusive and slapped the camera and sound men around. I will boycott the Copa on those grounds alone.

If the issue was the eggs from the supplier then wouldn’t lots of other businesses have been affected as well ?

thatsnotme 8:44 pm 24 May 13

urchin said :

thatsnotme said :

urchin said :

Erg0 said :

urchin said :

it’s poor food safety. So admit that you screwed up, take responsibility and then apologise.

Read the ACT Health report, have you? They seem to be suggesting pretty strongly that they’ve been found not to be at fault, but we’ll see when it’s released I suppose.

you are suggesting that perhaps it was “bring your own mayo night” at the copa?

You do realise that eggs can be infected with salmonella before they ever arrive at a restaurant? That proper handling procedures begin well before the restaurant ever gets their hands on them, and if someone further down the chain hasn’t done the right thing that they’re basically handing over a ticking time bomb?

it is the restaurant’s responsibility to ensure that the food they are serving and getting paid for is safe. whether they made the mayo or whether the eggs were dodgy is irrelevant. they served it.

it’s not like the risk of salmonella when using raw egg products is a particularly obscure issue.

Yes, ultimately it is the restaurant’s responsibility. However your comment ‘it’s poor food safety’ suggests that the restaurant has been negligent in its responsibilities, that they’ve not followed proper food handling practices. So if The Copa had followed correct food handling procedures, and this turns out to be the fault of a dodgy batch of eggs, what do you suggest they do beyond what they’ve already done? You say ‘take responsibility’ – well they’re not making their own mayo from raw egg any more. You say ‘apologise’ – I’m not sure how much more of an apology you’re after, their statement sounds like an apology to me. You say ‘admit that you screwed up’ – well, what if they didn’t? What if their only crime was to make their own mayo?

I really hope that ultimately, it’s shown that The Copa didn’t make a heap of people sick through their own negligence, that they’re not run out of business for errors they didn’t make. I want restaurants like this in Canberra, I want variety like this. The baying for blood coming out of this incident is pretty sad to see.

Now I hope I don’t live to eat my words…

urchin 7:09 pm 24 May 13

thatsnotme said :

urchin said :

Erg0 said :

urchin said :

it’s poor food safety. So admit that you screwed up, take responsibility and then apologise.

Read the ACT Health report, have you? They seem to be suggesting pretty strongly that they’ve been found not to be at fault, but we’ll see when it’s released I suppose.

you are suggesting that perhaps it was “bring your own mayo night” at the copa?

You do realise that eggs can be infected with salmonella before they ever arrive at a restaurant? That proper handling procedures begin well before the restaurant ever gets their hands on them, and if someone further down the chain hasn’t done the right thing that they’re basically handing over a ticking time bomb?

it is the restaurant’s responsibility to ensure that the food they are serving and getting paid for is safe. whether they made the mayo or whether the eggs were dodgy is irrelevant. they served it.

it’s not like the risk of salmonella when using raw egg products is a particularly obscure issue.

Pork Hunt 6:58 pm 24 May 13

Holden Caulfield said :

DrKoresh said :

…I’m not at all familiar with Brazilian cuisine.

Smells like fish, tastes like chicken.

Reminds me of a girl I knew once…

thatsnotme 5:23 pm 24 May 13

urchin said :

Erg0 said :

urchin said :

it’s poor food safety. So admit that you screwed up, take responsibility and then apologise.

Read the ACT Health report, have you? They seem to be suggesting pretty strongly that they’ve been found not to be at fault, but we’ll see when it’s released I suppose.

you are suggesting that perhaps it was “bring your own mayo night” at the copa?

You do realise that eggs can be infected with salmonella before they ever arrive at a restaurant? That proper handling procedures begin well before the restaurant ever gets their hands on them, and if someone further down the chain hasn’t done the right thing that they’re basically handing over a ticking time bomb?

urchin 3:22 pm 24 May 13

Erg0 said :

urchin said :

it’s poor food safety. So admit that you screwed up, take responsibility and then apologise.

Read the ACT Health report, have you? They seem to be suggesting pretty strongly that they’ve been found not to be at fault, but we’ll see when it’s released I suppose.

you are suggesting that perhaps it was “bring your own mayo night” at the copa?

Mysteryman 2:09 pm 24 May 13

Comic_and_Gamer_Nerd said :

Too little too late.

Why take so long to apologise?

Will never eat there.

How thick are you? Read the first line of the release.

EvanJames 1:15 pm 24 May 13

s396 said :

I hope this class action lawsuit by Aulich closes this establishment down for good!

Ben Aulich is taking the case? That’ll be interesting, I used to work with him when he was at MV, he’s a very talented litigator. Exactly the kind of lawyer everyone hopes to have when they’re in trouble.

Holden Caulfield 11:58 am 24 May 13

DrKoresh said :

…I’m not at all familiar with Brazilian cuisine.

Smells like fish, tastes like chicken.

Erg0 10:56 am 24 May 13

urchin said :

it’s poor food safety. So admit that you screwed up, take responsibility and then apologise.

Read the ACT Health report, have you? They seem to be suggesting pretty strongly that they’ve been found not to be at fault, but we’ll see when it’s released I suppose.

DrKoresh 10:27 am 24 May 13

Having worked in hospitality I understand that sometimes shit happens, especially on an opening weekend, but I think I’ll wait a few weeks and let people like MsCheeky be the guinea pigs before I give the Copa a go. Some suggestions about the menu would be nice too, I’m not at all familiar with Brazilian cuisine.

MsCheeky 10:04 am 24 May 13

I thought this was a good apology. I like the fact they acknowledged the health professionals. Thanking their staff for support is also good, because I’m sure that it was a very tough time for the restaurant owners. I can’t imagine anything worse than mass poisoning for a commercial kitchen other than actually killing someone with your food. I’ll give them a go. I have fond memories of churrascarias from time I spent in Brazil.

s396 9:40 am 24 May 13

Such a disgusting, half as!ed apology.

I hope this class action lawsuit by Aulich closes this establishment down for good!

urchin 1:33 am 24 May 13

how did the restaurant become the victims in this? thanking the staff who supported them through this “tough time”? i’m guessing that the owners weren’t puking and… well, everything else the whole night through. it was the customers, not the restaurant that had the “tough time”

it’s a half-assed apology that reeks of insincerity.

In order for an apology to be sincere it has to involve an acceptance of responsibility. This was not a “Tragic event” – it’s not an earthquake or a tornado or volcanic eruptions, it’s poor food safety. So admit that you screwed up, take responsibility and then apologise. and if you want to thank the people who helped minimise the damage caused by your incompetence, don’t do it at the same time you are ostensibly apologising to the people you made violently ill.

not at all convinced that they have learned anything from this.

c_c™ 11:10 pm 23 May 13

gentoopenguin said :

allyroger said :

Well its more than we got from Silo.

+1 Silo is still as arrogant as ever. I gave them a second chance but quickly walked out after being addressed rudely by the counter staff.

Funny you should say that, Fairfax seems to have a different view. Had to chuckle when their Canberra’s Best list came out end of last year, Silo was near the top, beating even the venerable Courgette. 16/20, which is a lot more generous than the reader ratings on their site for it.

In my experience, rude staff and poor offerings both in food and the quality of the premises.

Mr Evil 10:48 pm 23 May 13

dungfungus said :

Did the raw eggs make you more active in the ring?

……and run like the wind?

Comic_and_Gamer_Nerd 8:35 pm 23 May 13

Too little too late.

Why take so long to apologise?

Will never eat there.

FioBla 6:54 pm 23 May 13

At least they fixed the ventilation.

dungfungus 3:44 pm 23 May 13

devils_advocate said :

As a young boxer I used to drink raw eggs all the time. 2 guesses which movie I learned this from.

I never got sick from it but I think it is clear that Rocky needs to be banned.

Did the raw eggs make you more active in the ring?

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