I had a heater installed in January last year by a company in Fyshwick – and of course I presumed the installation of my heater was safe.
I called in early May to say the heater was coming away from the wall and asked them to fix it, then again two weeks later – didnt hear back from either call.
This week, while the heater was running, it fell completely out of the wall, landing face down on the carpet where my 12 month old daughter was playing minutes before. It remained running until it was switched off, and the gas pipe appeared bent. A burning smell continued for some time.
Whilst the company sent someone out at lunchtime that day, who advised that the heater is broken both inside and out.
It had been held on only by two 20mm screws – one of which was not entered straight into the plastic casing. Clearly the installation was inadequate for the size and weight of the heater – and this negligence put my family and my home at risk.
I requested verbally and then in writing for the heater to be replaced, but they have refused. They have offered a repair, but I am not confident in their statement that the unit is safe – in fact I am not confident in their competence to provide me with a safely installed unit at all.
I am really worried about this, what if they have installed other heaters poorly and one falls on a child??
Can someone tell me who I can complain to about:
a) the dodgy installation – they should have their practices checked; and
b) the refusal to replace the heater.
Thanks in advance,